Project Manager Customer Service

Curriculum Vitae

Naveen Kapoor

House No: **A, Street No: 10 Shastri Nagar,

Sarojani Park, Delhi

Native Place: Rohtak (Haryana)

Mobile : 999-***-****, 837-***-****

Email Id : ****************@*****.**.**

**************@*****.***

Career Objective

Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals..

Profile Summary

Good organizational, motivational, management and time management skills.

Exceled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual.

Work Experience

TELEONE CONSUMER PRODUCTS PVT. LTD Till Date

SENIOR TEAM LEADER

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

Assure that the team members have the necessary education and training to effectively participate on the team

Motivate inspired each and every team member to perform and produce their best

Lead by setting a good example (role model) - behavior consistent with words

Ensure discussions and decisions lead toward closure

Organising holidays and training

Help keep the team focused and on track

Establish meeting times, places and agendas

Keep the project manager and product committee informed of task accomplishment, issues and status

Work with functional managers to obtain necessary resources to support the team's requirements.

Provide guidance to the team based on management direction

Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task

IBM Daksh Business Process Limited: (Mumbai)

Customer Support Specialist:

Responsible for handling billing related issues for the US sellers (eBay Site)

Handling these problems and issues via chat and email.

Worked with Australian and US support as well.

First worked with email department then due to good performance shifted to chat with increment.

Successfully completed the basic quality training for perfect quality.

Have 3 years of experience in Telecom Customer Service that includes support via voice

Reliance Infostreams Pvt Ltd, Navi Mumbai NOV 2003 - 2006 Customer Response Executive:

Handling customer queries for Data and Voice products of Reliance Infocomm

Providing first time resolutions to corporate and individual customer’s for their requests, complaints and queries.

Complaint Handling related to Network, Billing and Request for modification and activation of services.

Timely escalations to the concerned authorities.

Ensuring smooth operations by maintaing upward and lateral communication with concerned department.

Providing training to new CREs on the floor.

Assisting Team leader with Team Reports

Analysing teams daily Quality & assisting Team members to enhance their product knowledge.

Taking Escalated calls

Achievements:

Was awarded Best Team Member in May 2005

Consistent Performer Award in July 2005 for maximum deals.

Supreme Sabcon Marketing July 1997 – Feb 1998

Marketing Supervisor:

Responsible for handling the team of 12 members for door to door marketing.

Maintaining various daily reports for the proprietor of the company.

Storing of goods for the distribution in store.

Taking the daily sales report from each of my Team Member.

Motivating the team and making them aware about the career in Marketing.

Providing training to the teammates in the field.

Achievements:

Achieved all the targets given throughout the work time and being appreciated by the Manager.

Sandeep Bearing Manufacturers

Collection and Marketing Supervisor:

Responsible for colleting payments from various clients through my Team Members.

Dispatching goods to the parties at the within time frame.

Responsible for taking purchase orders from parties.

Delivering goods as per the invoice to the parties..

Motivating the team to get more orders from different clients.

Directed Event Management Shows

Roles and Responsibility

Managing Event Management shows (Dance and Modeling) in Rohtak.

Communicating with the different clients for Advertisement.

Handling the team of 15 Executives to get the payment for the Advertisement and for marketing.

Making arrangement of the Police for a Peaceful Environment

Handled every shows without any hassle and problem

Keeping the data for the payment received from each client at the same time also keeping the data for the profit of the shows.

Educational Qualifications

Bachelor of Arts from M.D.University in year 2003

Passed class XII BHIWANI Board from ROHTAK in year2000

Passed class X BHIWANI Board from from City High School 1996

Personal Details

Father’s Name Lt. Sh. MULAKH RAJ

Date of birth: 17 JAN 1981

Gender Male

Nationality Indian.

Marital Status Single.

Languages Known Fluent in English& Hindi,

Hobbies Traveling, and Dance .

Sign : Naveen Kapoor Phone no : 099********, (Local) 837-***-****

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