CSR/Admin

ROSE KINCAID

**** ****** ***** *******@*****.*** 773-***-****

OBJECTIVE

Obtain an Administrative role with an exciting and progressive company that will give me the opportunity to bring excellent administrative and customer service skills that emphasizes my dedication and communication abilities.

SKILLS & ABILITIES

Dynamic, efficient, organized and approachable customer service professional experienced in both Administrative and call center settings. Possessing exceptional secretarial skills and having a strong administrative background with knowledge of the latest office techniques and MS Suite. Always happy to do the mundane office duties as well as the more exciting work.

EXPERIENCE

ADMIN ASST/CSR CHASE STAFFING

AUGUST 2015-PRESENT

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

I provide exceptional customer service by taking 100+ calls per day in a high volume call center assisting patients and dental offices with claims.

I register, resolve and troubleshoot computer issues for students and professors accessing online courses by listening to customer’s needs.

Listen attentively to caller needs to ensure a positive customer experience.

ADMIN ASST/CSR RANDSTAD STAFFING

MARCH 2012-AUGUST 2015

I accurately answer, screen and take messages for incoming and outgoing calls.

I open, sort and distribute incoming and outgoing mail and correspondence.

I create invoices, file documents archive, photocopy, scan and fax documents.

OFFICE MANAGER KAY

OCTOBER 2006-MARCH 2012

Manage office operations by filing corporate documents and reports, data entry, and reception duties while providing excellent customer service.

Oversee and maintain merchandise & supply inventory by liaising with vendors.

Strategically place displays and props, merchandise and signs to attract potential customers. Build and maintain enduring customer relationships to boost sales and generate repeat business.

ASSISTANT MANAGER WHITEHALL

SEPTEMBER 2005-OCTOBER 2006

Provide excellent customer service to clients by having expert knowledge of the merchandise.

Manage store and employees when manager was absent.

Maintained merchandise & supply and inventory.

Filing records, reports and documents.

Display props, merchandise and signs to attract potential customers.

ADMINISTRATIVE ASSISTANT COMMUNITY ACTION HEAD START

JULY 2000-SEPTEMBER 2005

Prepare forms invoices, reports, spreadsheets, memos, letters, statements and other documents and review material for accuracy.

Multi-task between health, education and nutrition components by tracking progress of children’s learning and motor skills health records.

Research and analyze documents for accuracy.

Maintain accurate recordkeeping system as a liaison between client and staff.

EDUCATION

SOUTH SUBURBAN COLLEGE SOUTH HOLLAND, IL

Business Administration

Office Administration

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