Manager Customer Service

STEVEN S. HENRY

*** *** **** ****** *********, TN 37388

931-***-**** ***************@*******.***

EDUCATION

Post Baccalaureate Teacher Licensure Program. Tennessee Technological University. Bachelor of Science. University of Washington. Seattle, Washington. Economics major.

EMPLOYMENT HISTORY

2016- Icicle Seafoods, Seattle, Washington. Production Manager on the RMT. Vessel located in Dutch Harbor, Ak. Coordinated PCod deliveries from fishing vessels to processing vessel. Responsible for efficient and effective processing on fresh and frozen operations within vessel.

2014-2015, Bering Pacific Seafoods, False Pass, Alaska. General Manager of Salmon and Pacific Cod processing facility. Responsible for procurement of resource from fishermen, processing of fresh and frozen product, shipment of product to market, and general day to day employee relations of various departments and processing crews. Increased production from 2 million to 6 million pounds purchased and processed, developed a positive atmosphere of community development between residents of False Pass and processing crew of Bering Pacific Seafoods.

2012 2013 Coffee County Schools, Special Education Teacher, Deerfield Elementary School,

Manchester, Tennessee. Working with students in the Behavior Modification class so students can learn to function within the school setting.

2010 2011 Tullahoma City Schools, Special Education Aide, Tullahoma, Tennessee. Provided instruction to elementary student at the alternative school. Created opportunities for the student to learn in various modalities to achieve success. Worked extensively with parents on positive incentives for behaviors displayed at school. Cooperated with regular education teachers at home school to mainstream child in some classes as the child made positive progress. Motivated a non-reader to start reading by using high interest reading material based upon the student's interests.

2009 Lowe's, Customer Service Representative, Tullahoma, Tennessee.

2008 2009, Tullahoma Funeral Home, Family Services Adviser. Guided families in funeral preparation in sales of pre-need funerals.

2007 2008, American General Life and Accident Insurance Company. Murfreesboro, Tennessee. Sales Agent.

2003 - 2006, City and Borough of Yakutat, Yakutat, Alaska. City and Borough Manager.

Oversaw daily operations of Department of Public Safety, Public Works, Finance, Planning and

Zoning, and the Salmon Enhancement Board. Secured Economic Development Administration grant ($2.5 million) for construction of a new fuel dock. Negotiated successful 5 year lease for city owned seafood processing plant. Secured Community Development Block Grant ($ 180,000) for community share for repairing school roof. Organized construction of 900,000 gallon steel water tank to insure Safe Drinking Water regulations were met. Co-operated with Yakutat Tlingit Tribal leaders in completion of Memorandum of Understanding.

1997-2002 North Pacific Processors, Yakutat, Alaska. (Merger from Sitka Sound Seafoods)

Superintendent for Yakutat Area Operation. Reduced direct labor expenses from $1 million to $550,000 in one year. Initiated experimental trawl fishery for processing area.

1991-96 Sitka Sound Seafoods, Yakutat, Alaska. General Manager. Managed procurement, production, human resources, and annual budget of $10-12 million. Coordinated with exporters to increase salmon roe quality which resulted in 30% increase in profitability in export markets.

1988-90 Sitka Sound Seafoods, Yakutat, Alaska. (SSS purchased Ocean Beauty Seafoods' contract and assets in Yakutat) Assistant manager. Responsible for seafood purchases and positive fishermen relationships. Assisted with continuation necessary for successful business transition. Coordinated trades people and local residents to complete a $1 million expansion of operation, increasing freezer capacity by 50% and bringing mechanical and electrical systems to code.

1984-1987 Ocean Beauty Seafoods, Yakutat, Alaska. General Manager. Responsible for total procurement of product and processing for Yakutat area. Initiated Sablefish procurement and processing program for export market. Increased Halibut production by 100%. Established a returning seasonal workforce from year to year.

1982-83 Ocean Beauty Seafoods, Yakutat, Alaska. Quality Control Representative. Directed quality assurance program for crab, salmon, and halibut processing for year round operation.

1980-81 Queen Fisheries, Seattle, Washington. Quality Control Representative in Salmon Cannery located in Bristol Bay, AK. Supervised crews in various aspects of seafood processing in Dutch Harbor, AK, Kodiak, AK, and South Bend, WA, locations.

REFERENCES

John Sevier, APICDA, 907-***-****

Rita Powers, Coffee County Middle School teacher, Manchester, TN 931-***-****

Jarrett Keel, AIG American General, Murfreesboro, TN 931-***-****

Len Hendrix, Pastor Covenant Presbyterian Church, 1601 Wilson Ave. Tullahoma, TN 37388. (931)

273-8568

Bob Swanson, Tullahoma City Community Service School, Tullahoma, TN 37388 931-***-****

Duane Stickney, Chief Engineer Bering Pacific Seafoods, 907-***-****

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