Customer Service Sales

Melissa R. Koja

*** ******** ***** ****: 631-***-****

Mastic Beach, NY 11951 ********@***.***

SUMMARY

Seeking to establish a foundation in the business industry; take the first step in a determined career. Highly energetic and ambitious with extensive experience in customer service, sales; oral and written communications. Educational background with strong interpersonal skills; well organized, detailed orientated with problem solving and multi-tasking capabilities.

EDUCATION

Bachelor of Liberal Art - GPA 3.2

Education (Psychology) - May 2006

Saint Joseph’s College

Patchogue, NY

HIGHLIGHTS

Responsible & Reliable

Work Well Under Pressure

Process Concepts Quickly

Passionate & Motivated

PROFESSIONAL EXPERIENCE

Server and Team Leader 2006 – Present T.G.I.F Friday’s Riverhead, NY

Present and manage patron expectations in terms of cuisine selection and preparation; identify cuisine and cocktail offerings in addition to chef specials and all off the menu considerations. Manage operational aspects by promptly and efficiently documenting menu selections and transmitting all selections accurately to kitchen/bar staff. Support ongoing inquiries regarding patron desires to maintain customer satisfaction and promote additional patron consumption & restaurant sales. Furthermore, multi-tasking the aforementioned amid numerous patrons in a fast pace highly demanding service base industry.

Work with staff to ensure customer satisfaction is achieved tastefully and in a timely manner

Manage finances via receipt of payment, expenditures due and draw reconciliation

Train new staff on patron service expectations in accordance with company policy

Customer Service Representative 2002- 2008

Lemarc’s Hallmark Shirley, NY

Engaged in all aspects of customer service; greetings, product selection, receipt of payment & customer sendoff. Worked with customers to ensure optimal product match, while maintaining high levels of customer satisfaction and executing to company sales objectives. Performed all forms of payment transactions (cash, check, coupon and/or credit card); scanned items, provided change and balanced accounts at days/weeks end. Fashioned display models and store fronts to entice/market to prospective customers. Stocked and maintained store product for successful operational flow and product availability.

Responded to customer complaints and resolved issues

Trained new staff members as required

Provided outstanding and exceptional customer service

Counselor 2004-2004

The Art Farm Bridgehampton, NY

Managed a group of twenty (27) students and assisted in their development. Participated in, coordinated and conducted student activities. Evaluated student activities and advised teachers and parents regarding student progress.

SUPPLEMENTARY EXPIERIENCE

Student Teacher 2004-2006

Various Locations:

Nathaniel Woodhull Elementary, Mastic Beach, NY

Bay Elementary School, Patchogue, NY

Hampton Bays Elementary, Hampton Bays, NY

Student teaching involved: Classroom management, preparation of testing, attendance/participation at faculty meetings and workshops, assisting teachers in daily routines; working with students in one on one and within groups

COMPUTER LITERACY

Microsoft Applications include: Word & Excel

REFERENCES AVAILABLE UPON REQUEST

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