Customer Service Representative

Location:

Posted:

June 23, 2016

CONSTANCE B. MURRAY

PROFESSIONAL EXPERIENCE

****-**** ****** ******** ********* Specialist, American Diabetes Association, Alexandria, Virginia

Oversaw core accounting function for direct response and publications department, including invoices, aging reports, checks, and month close.

Managed departmental budget preparation process by inputting budgets and forecast in ADA systems.

Managed quality control for direct mail database, and troubleshoot problem accounts.

Administrative support to VP, and 3 department directors for the publications and direct response division.

2000-2009 Associate Manager, Center for Information and Community Support (Call Center)

Answered an average of 100 calls per day.

Assisted professional members with issues relating to their journal subscriptions and membership.

Processed payments for membership, journals and meetings.

As a Senior Customer Service Representative I assisted management with the interview process.

1998-2000 Market Research Interviewer, Schugoll Research, Rockville, Maryland

Recruited professionals for participation in market research studies.

Conducted one-on-one interviews with clients to obtain input on new medical products.

Briefed employees on new interview tools.

Reviewed completed tools to ensure proper completion.

1996-1998 Member Services Associate, Health Services for Children With Special Needs, Washington, DC

Prepared correspondence, processed ID cards and filed applications for clients.

Provided benefit information to parents.

Arranged/coordinated transportation for clients to attend scheduled doctor appointments with private transportation companies.

Scheduled staff meetings for the membership department.

PROFESSIONAL QUALIFICATIONS:

Working knowledge of CURE, Excell, Seibel, Oracle and standard Windows software packages.