Customer Service Technical Support

Name: Ezekiel B. Legaspi

Address: **** ****** **. ******* ***** San Pedro, Laguna.

Age: 24

Date Of Birth: December 9, 1991

Nationality: Filipino

Status: Married

Contact No: 093********

Email: *********@*****.***

“Nothing worth having comes easy, you have to earn respect.”

Educational Background:

Tertiary

School : University Of Perpetual Help System Laguna

Address : Sto Niño, Biñan Laguna

Course : Bachelor of Science in Radiologic Technology

Academic Status : Undergraduate

Inclusive Dates of Attendance : June 2008 to March 2010

School : Informatics Northgate Alabang

Address : Northgate Alabang

Course : Bachelor of Science in Information Technology

Academic Status : Undergraduate

Inclusive Dates of Attendance: May 2012 to January 2013

Secondary

School : Mater Ecclesiae School

Address : Villa Olympia St., San Pedro, Laguna

Course : High School

Academic Status : Graduated

Inclusive Dates of Attendance: June 2004 to March 2008

Primary

School : Mater Ecclesiae School

Address : Villa Olympia St., San Pedro, Laguna

Course : Grade School

Academic Status : Graduated

Inclusive Dates of Attendance: June 2000 to March 2004

Work Experience:

Company: McDonald’s Petron South

Position: Service Crew

Inclusive dates: April 2011- October 2011

-Duties and Responsibilities:

-Lobby personnel / cleans the tables and chairs. Assists the customers

-Fry Person, Runner Personnel and Counter Personnel.

Company: Convergys

Position: Customer Support Professional / Technical Support Representative

Inclusive dates: January 2015-August 2015

-Duties and Responsibilities:

-Handled customers with their concern as a Customer Care Professional

-Handled customers having issues with their computers as a Technical Support Representative

Company: IBEX Global

Position: Customer Service/Sales Representative

Inclusive dates: Nov2015-March 2016

-Duties and Responsibilities:

-Handled customers with their concern as a Customer Service Rep, building connection and interaction that leads to satisfaction of the customer

-Providing resolution and creating open conversation to find out customer’s needs to provide information and elaborate what the company has to offer to pitch for sale.

Trainings Attended:

Basic Safety Training : Magsaysay Training Center

-Elementary First Aid

-Fire Prevention and Fire Fighting

-Personal Safety Technique

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