Customer Service Medical

Sheila Kay Hopper

**** *. ****** ***. *****, Ok. 74115 918-***-**** ***********@*****.***

Objective T o obtain a position within a company that offers an opportunity where I can use my leadership and interpersonal skills.

Experience Customer Service Representative/PBM

2 014 – 2 015 Pharmacy Benefit Manager. Tulsa, Oklahoma Answer incoming and place multiple phone calls

Maintain professional communication between hospice and pharmacy Process medical claims for patients on hospice/home care Input patient profile and medication sheets

View patient reports and update status as indicated Review medication sheets and correct discrepancies per hospice request Assist hospice clientele with billing discrepancies by requesting pharmacies to reverse non hospice covered medical claims

Provide pharmacies with patient billing information Past and present knowledge of medical terminology

High multi tasking environment

Excellent communication skills

Solid Customer Service

C ommunications Officer/911 Dispatch

2008 2013 City of Owasso Police Department. Owasso, Oklahoma Answering all incoming calls, including 911 emergency calls to the Police Department

Maintain radio contact with necessary units at all times Perform CPR by phone when needed

Dispatch police, fire and medical units to emergencies High multi tasking environment

Solid Customer Service

Deputy Sheriff

2006 2008 Davidson County Sheriff’ s Office. Nashville, Tennessee Secured and provided care, maintained custody and control of inmates Maintain accurate and complete documentation of inmate movement Enforce safety and security of facility employees and fellow officers Data entry via computer for tracking inmate movements as well as submission of inmate accident reports and pre certification for inmate transportation to hospitalization lockup

Knowledge and mastered use of Jail Management Systems software and Jail intranet

Supervisor duties

Correctional Officer 1

2002 2006 Correction Corporation of America. Nashville, Tennessee Care, custody and control of inmates

Maintained accurate and complete documentation of inmate movement and security issues

Enforce safety and security of facility employees and fellow officers Transport inmates to and from court, funerals, hospital, etc. Completed armed security training and obtained weapons certification/carry permit

Supervisor duties

Deputy Sheriff/Medical Officer

2000 2002 Robertson County Sheriff’ s Office. Springfield, Tennessee Secured and provided care, maintained custody and control of inmates Maintained accurate and complete documentation of inmate movement and security issues

Enforce safety and security of facility employees and fellow officers Transport inmates to and from court, funerals, hospital, etc. Completed armed security training and obtained weapons certification/carry permit

Ordered by computer and dispensed medication to inmates Submission of inmate accident reports and pre certification for inmate transportation to hospitalization lockup via computer, JMS systems Supervisor duties

General Office Manager

1998 2000 Hutton Stone, Inc. Nashville, Tennessee Dailey managerial duties including accounts payable and receivable Dispatcher and scheduler of trucks to job site

G eneral Medical Office Assistant

1988 - 1990 Dr. W.A. Betts M.D Tulsa, Oklahoma

P atient preparation for examination, including medical history acquisitions Collection and preparation of laboratory specimens M aintenance of office equipment and examinations rooms

M edical insurance filing, including ICD9 Coding, medical terminology, and scheduling appointments

Work with patient records and administrative duties, and contacting pharmacies for Prescriptions

R EFERENCES AVAILABLE BY REQUEST

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