* * * * * D a m i o n B S m i t h
Damion B Smith
* ****** ****** *********** ** M1B 6G2
*********@*******.***
IT specialist with 5+ years of professional experience in administrating, maintaining, analyzing and solving IT related problems. Expert and highly familiar with a wide variety of security, networking, and operating System software. Possess an A+, Network+, MCP, CCNA and MCSA certificates. Technical Skills
SOFTWARE
Windows XP, WIN7, 8, 10 and WINDOWS SERVER 2003, 2008 and 2012. Microsoft Office 2003, 2007, 2010, 2013 and Outlook. Hyper-V, VMware and Microsoft Virtual Server 2005. Microsoft Dynamic SL.
Windows Active Directory, DNS, DHCP and creating group policy. Microsoft SQL Server, MySQL.
SECURITY
Microsoft ISA Firewall server.
Norton Symantec End Point.
NETWORKING
Configuration LAN and Wi-Fi Networks.
Cisco Routers and catalyst 500 switches.
HARDWARE
Kyocera, Canon and HP network Printers.
Configuring and Repair hardware such as desktop, servers (HP), laptop and tablet.
Work Experience
Jamaica Fire Brigade Jr. System Administrator (Mar 2006-to 2016) Junior System Administrator for Jamaica Fire Brigade with responsible for administrating over 10 different virtual servers, configure and maintaining secure VPN connection to headquarters. Also provide help desk Support to users in 14 Divisional heads and 33 Fire stations Island wide. Provide Technical support for Microsoft Dynamic SL through GUI frontend and SQL backend. Administrate Microsoft ISA Firewall and Exchange 2003 servers. Administrating Active directory, deploy printers and other software using Group policy. Provide Help Desktop support to in office and Remote user. Run all monthly reports required by management.
Manage Symantec End point server.
Ensure that software’s are installed with the appropriate license and running latest patch. 2 P a g e D a m i o n B S m i t h
Backup & maintain Windows 2003, 2008 and virtual servers running. Identify and implement new measures and systems to improve business efficiency. Configure, analyze and resolve issues with Microsoft Outlook. Install, configure and deploy Symantec End Point clients.
Computer Satellite Senior Computer Technician /Networking Technician (January 2000- June 2004) As the senior Technician for computer Satellite I was responsible for supervising four (4) technicians and ensuring that all repairs are completed on time and to the company specification. Develop a sustainable relationship with customer.
Implement operating policies in conjunction with management. Provide training for technical staff and customer. Maintenance of computer Hardware and Software.
Ensure preventative maintenance is done in accordance with manufacturer’s instructions. Help desk system support and respond to system hardware and software problems. Print all daily, weekly and monthly report as required by management. Independently resolved recurrent system issues.
Record & maintain hardware & software inventories, server licensing and user access database. Provide user training and orientate new staff to computer systems and network. Maintain and administer window 2003 server.
Document software, hardware, network problems and a resolution for future reference.
Education
Anglia Ruskin University (RDI) 2014-present
Heart Trust Academy 2011-2012
The Software Training center. 2004 –2005
Individual Systems Limited Educational Center. 1998- 1999
Qualification
Diploma in Computer repair.
A+ Certificate.
Network + Certificate.
Microsoft Certified Professional (MCP)
CCNA Certificate.
Certification in Arc GIS
BSc Computing
MCSA
References
Available upon request.