Project Insurance

Prasad L Prabhu

(********@*****.*** / 814-***-****)

Summary:

IT professional with Fifteen years of experience in information technology systems. Performed multiple consulting roles including Sr Project Manager, Application Designer and Programmer/Analyst. Managerial experience includes managing Onsite/Offshore teams, Project Management, IT Strategy, Application Development & Maintenance, Outsourcing, Compliance and Production Support. Good understanding of Agile principles and expertise in executing Kanban methodology. Diversified technical background includes: Integrating Web application with Legacy Mainframe, Performance Tuning, and critical Production Support & Reverse Engineering. Strong Business functional knowledge in Insurance domain (Clients: Guardian, PMA, Metlife, Erie Ins, Travelers) and Financial services (Genworth Financial). Experience managing and implementing P&C insurance products PB360 (CSC) & ClaimCenter (Guidewire). Successfully demonstrated excellent interpersonal skills along with problem solving & decision making abilities.

Education, Certification & Training:

Bachelors of Engineering (Computer), University of Mumbai, India

Project Management

oPMP certified(Active: PMP Number 1904931)

oManagement Development Program(CSC industry standard management program)

Service Management

oITIL Foundation Certified

Database Certification

oIBM Certified Database Associate DB2 9

oIBM Certified Database Administrator DB2 9 for Linux, UNIX and Windows

Agile Methodology – Training in Scrum, Kanban

Risk Management – Training in SOX

Quality Standards – Training in CMM Level 5 Quality standards

Technical Skills:

Languages: COBOL, C, Java.

Databases: DB2, Oracle, IDMS, IMS, SQL Server

Mainframe Skills: JCL, VSAM, CICS, REXX

Packages/Tools: MS-Office, MS Project, Leankit, ServiceNow, Clarity, Informatica, BO

Change Management: Visual Source Safe, Endevor, Changeman, Netman, Librarian

Debugging: Xpediter, InterTest

Methodologies: Agile – Scrum, Kanban, Structured System Analysis and Design (SSAD), Object Oriented Analysis and Design (OOAD), n-tier Architecture

UML Tools: Rational Rose, MS Visio

Business Domain: Group Insurance, Auto & Home Insurance, Retail Banking Services, Telecom, Mortgage Insurance, Life Insurance, Property & Casualty Insurance, Insurance Claims processing.

Project Details:

Duration: July 11 – Present

Employer: CSC

Client: Guardian Life Insurance, New York, NY

Project Title: Centralized Group Production Support

Title: Senior Project Manager

The Guardian Life Insurance Company of America (Guardian), is one of the largest and oldest mutual life insurance companies in the United States. Guardian and its subsidiaries are committed to protecting individuals, business owners and their employees with life, long term care insurance, disability income, medical and dental insurance products, and offer 401(k), annuities and other financial products and trust services.

The purpose of the project is to provide Production support for various Group Insurance applications for GLIC. These applications include complex Billing systems, Claims processing, Workflow, EDI processing and Rating. There are many components which run in near real time and the Batch consists of Daily/Weekly/Monthly etc Job cycles. Technology stack consists for Mainframe, .NET, Java, Tibco applications. Project is Onsite/Offshore model with teams providing round the clock Oncall support. Project also involves solving Production defects/enhancements as prioritized by business. ETL processing and Business objects support is also part of centralized share services.

Role:

Managing 7 Onsite and 20 Offshore resources to provide efficient production support.

Delivering complex projects as part of enhancements in a cross functional, matrixed environment

Developed and maintained agile Kanban board and facilitated daily standup meetings.

Coordinating with Product vendor PB360 (CSC) for implementing enhancements to the enterprise billing platform.

Creating and managing various project plans for concurrent projects being delivered.

Financial management of Prod support Projects with annual budget about $3 Million

Managing Share services team ETL/BO for day to day activities and new enhancements.

Staff selection & development and Leading multi-disciplined teams.

Core member of multiple executive board(ECAB, Design review, Operational handover)

SLA Management for resolution of high priority tickets, Batch abends and on-time delivery of service request & project milestones.

Cross area coordination for High/Major changes installing in production.

Generating periodic reports (reliability, outage, SLA) and metrics for Senior level management.

Meeting with Development teams on knowledge transfer for recent production moves.

Periodic meetings with Business on defect resolution and weekly status.

Planning and coordinating Disaster recovery testing efforts across Group applications.

Weekly meeting with Situation management for reviewing critical production outages.

Batch tuning and optimization of long running production Jobs and inefficient CICS transactions.

(Achieved annual savings of $600k)

Documenting changes, error resolution procedures and project documents in SharePoint

Perform impact analysis, root cause analysis and tracking of routine production issues.

Work with various IT teams including Database, Change control, Production control, Scheduling to make sure production changes are installed correctly.

Environment: z/OS, JCL, COBOL, .NET, Java, Informatica, BO, DB2 v9, CICS, Xpediter, FileAid,

VSAM, QMF, SPUFI, Changeman, IBM Optim Development Studio, Visual Explain,

BMC DB2 tools, Omegamon, Teamtrack, ClearQuest, TMON, MS Project, Leankit, ServiceNow, Crystal Reports, Informatica, BO

Duration: Nov 10 – June 11

Employer: CSC

Client: Guardian Life Insurance, Bethlehem, PA

Project Title: Renewal System Consolidation

Title: Senior Application Designer/Manager

The purpose of the project was to build a new consolidated renewal system which incorporated the new improved business process for renewal of group policy for non-medical cases. In addition to having many features of the current system; it provided a single comprehensive integrated renewal system to manage individual as well as block level renewal.

The project was divided in various phases which included analysis of current system, reviewing the detailed business requirements and developing technical design documents. Development phases involved coding complex Cobol/DB2 modules which would run in Batch or within a COBOL DB2 Stored procedure. Front end is developed in ASP.net and all data access to mainframe is handled via COBOL DB2 Stored procedures.

Role:

Analyze detailed business requirement documents and involve business in JAD sessions.

Creating detailed technical design document and logical database model.

Design Physical Database table structures for holding various formula calc results.

Develop complex COBOL/DB2 modules (Batch, stored procedures) which will be called from ASP front end to perform the various formula calculations.

Replicate and debug/fix errors encountered while testing stored procedures using Xpediter.

Create new Batch Jobs which would be submitted from a COBOL DB2 Stored procedures.

Perform peer code review.

Optimize complex SQL queries using IBM Visual Explain.

Documenting changes and error resolution procedures for future reference.

Environment: z/OS, JCL, COBOL, DB2 v8, CICS, Xpediter, FileAid, VSAM, QMF, SPUFI,

Changeman, IBM Optim Development Studio, Visual Explain,

BMC DB2 tools, Omegamon

Project: Claims Repository

Employer: CSC

Client: PMA Insurance Group, Blue Bell, PA

Role: Senior Consultant/Technical Manager 05/08 to 10/10

As a senior consultant for a mid-sized insurance company was involved in an effort to integrate existing legacy mainframe system with the new web based ClaimCenter(Guidewire) package. As a part of this effort, designed and developed many complex DB2 stored procedures with near real time updates to the database. In addition, designed and developed balancing & auditing process involving middle ware and batch update programs. Involved in converting many existing programs using an older database into efficient relational database. Provided production support and debug critical financial transactions abends to minimize downtime. The technical environment included: COBOL, DB2, SQL Server, MQ Series, CICS, JCL, IMS, VSAM, Librarian on IBM z/OS.

Project: Statistical Analysis and Reporting

Employer: Birlasoft Inc

Client: MetLife Auto & Home Insurance, Scranton, PA

Role: IT Analyst 01/06 to 04/08

As an IT analyst for a national insurance provider, responsible for the maintenance and enhancement of the Statistical reporting system. Coordinated the changes with various teams working in different demographics. Was the SOX control owner for various risks and participated in external annual audits. The technical environment included: COBOL, DB2, CICS, JCL, Remedy, Changeman, Test Director, Abend-Aid, VSAM, z/OS.

Project: Genworth Support

Employer: Birlasoft Inc

Client: Genworth Financial (formerly GE Mortgage Insurance), Raleigh, NC

Role: IT Analyst 08/05 to 12/05

As an IT analyst for a mortgage insurance company was responsible for the maintenance of three subsystems: Financial integration, Policy services & Loss Mitigation. Responsible for analyzing and fixing various modules involving different types of database systems. The technical environments included: z/OS, JCL, VSAM, COBOL, ADSO, IDMS, DB2, Oracle, CICS, Unix, CA-7, Rapid-SQL, EZTrieve.

Project: Annuities on Cyberlife

Employer: DataTransit Inc

Client: Erie Insurance Group, Erie, PA

Role: System Analyst 10/04 to 07/05

As a System Analyst to a regional insurance company, involved in a project to implement 6 new annuities plan on CyberLife. Responsible for enhancing the existing complex compuset printing programs in order to accommodate new changes. The technical environments included: OS/390, MVS, JCL, VSAM, COBOL, DB2, CICS, CA-7, Compuset, SAVRS, Endevor, File-Aid.

Project: Cash Management System – Banking application

Employer: HCL Infosystems Sdn Bhd

Client: Maybank Sdn Bhd Malaysia

Role: System Analyst 08/03 to 08/04

As a System Analyst to a National bank, involved in a project to integrate Network database system residing on mainframe to a web based application using middleware. The technical environments included: OS/390, MVS, JCL, VSAM, COBOL, IDMS, Netman, Java, MQ Series.

Project: TPC Spin Off Corporate systems

Employer: Accenture Services Pvt Ltd

Client: Travelers Life and Annuity, CitiGroup, Hartford, CT

Role: System Analyst 07/02 to 07/03

As a System Analyst to a national insurance company, involved in a project to split the Life & Annuities Business from the Property & Casualty business. Extensive analysis of existing system and designing new interfaces and system flow. The technical environments included: OS/390, MVS, JCL, VSAM, COBOL, CICS,

FOCUS, CLIST, Visual Source Safe

Project: Order processing & Charge raising system

Employer: Xansa India Ltd

Client: British Telecommunications, UK

Role: Software Engineer 10/00 to 06/02

As a Software engineer for a Telecom company, involved in a various projects to enhance the Online and Batch systems. During the development phase involved in coding/testing many new batch update programs using checkpoint restart logic and developing new online screens accessing Network database on mainframe system. Throughout this project followed strict CMM level 5 standards for quality assurance. The technical environments included: MVS, JCL, VSAM, COBOL, DB2, CICS, IDMS, ADSO, OLQ, DMLO, ADSC.

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