Sales Engineer
Resume:
MICHAEL PATRICK S. BARITE
*** ******** ******, ********** ****, Philippines
*************@*****.***
Qualifications
Solutions-focused, team oriented Support Technical / System Engineer with
broad-based experience and hands-on skill in the successful implementation
of highly effective helpdesk operations and the cost-effective management
of innovative customer and technical support strategies. Proven ability to
successfully analyze an organization's critical support requirements,
identify deficiencies and potential opportunities, and develop innovative
solutions for increasing reliability and improving productivity. A broad
understanding of computer hardware and software, including installation,
configuration, management, troubleshooting, and support.
Technical Skills
. Proficient in Windows setup; Win98, ME, NT, XP, 2000, Win7
. Knowledgeable in Microsoft Office applications
. LAN connection. (Both hardware and software)
. Hardware and software troubleshooting and maintenance (Laptop, desktop,
POS)
. Program design, database design, integration specification, process flow
. System integration, testing and documentation
. Quality assurance on programs developed
Professional Experience
ROSET CONCIERGE SERVICES INC. (July 14, 2014 to present)
OPERATIONS OFFICER
. Daily monitoring of assignments and deployment of vehicle/drivers
which includes attending to reservations, dispatching assignments
to our daily booking
. Deal directly with customers either by, electronically (telephone,
chat and email)
. Respond promptly to customer inquiries
. Perform customer verifications thru emails and calls
STAFF SEARCH ASIA COOP / CORPORATE EXECUTIVE SEARCH INC. (Apr 1, '09 - Dec
2013)
Client: Jollibee Foods Corporation / Information Management Group
SUPPORT ENGINEER
. Point of Sales (POS) and desktop hardware installation
. Hardware inventory and preventive maintenance monitoring
. Test Encountered Problem for Future references like Dial-up,New
Hardware etc
. Sales data transmission (SDT) Helpdesk, Update Store Inventory, and
Search Net for latest IT Updates.
. Standby Support for Jollibee Store Opening to Closing
. Verify and monitoring of other construction requirements prior for
POS installation
. Secure/update and process government required documents for POS
machimes
. Assist and guide POS user through phone and remote access for other
in-house application
. Assist in Pilot testing of new HW's; AV's & other related
applications
. Train and Assist POS users -POS maintenance and prevention
. Program integration, testing and documentation
. DSL application
. Helpdesk support for network connectivity issues for Jollibee
delivery stores nationwide
. Monitoring of network facilities
GIANT G & CO., INC. / BUSINESS PROFILE INC.
Operations Retail Supervisor (Jun 1 '08 - Mar 30, '09)
o HR Responsibilities
. Screens / Interview applicants for Sales Promos / Coordinators
. Handles documentation requirements of Sales Promos / Coordinators
. Prepares Letter of Endorsement for Sales Promos for intro to SM
Department Store
. Handles and prepares correspondence for the sales staff to SM
Department Stores
. Monitor Sales Staffs compliance to company and SM Rules and
Regulations
. Issue Violation Memos to erring Sales Staff
. Prepares schedule of all Tan - Gan Sales Staff
. Retrieve DTR and prepares attendance sheet for payroll
o Training / Staff Modeling
. Trains candidate Sales Coordinator on Merchandise, Sales
techniques, Customer Relations.
. Conducts bi - monthly sales staff meeting
. Evaluates sales performance of Sales Staff
. Schedule non performing Sales Staff for retraining
o Sales Monitoring
. Monitors Daily Sales Performance of Sales Staff
. Prepares Monthly Sales Performance Report
. Recommend staff for retraining, replacement and commendations for
incentives
o Store Supervision
. Supervise store operations of all branches including Head Office
. Prepares, monitors and reorders utility, office and cleaning
supplies needed for all branches.
. Monitors sales staff, Attends to customer's request, solve arising
problems.
. Monitors traffic count and surveys competitors and promotional
events near each branch.
. Prepares correspondence needed for Mall Administration
IT MANAGER (Nov. 06, '06 - May 30, '08)
. Audits Manual Documents such as Delivery Receipts, Pull Out,
Purchase Order, Returns etc.
. Responsible for transferring from Manual to POS of all Company
transactions namely Sales, DR, Pull Out, PO, Returns.
. Drafting new policies in connection with the transition from Manual
to POS.
. Monitors installation of Point of Sales System to each branch
. Responsible for training Sales Staff Cashiering in POS
. Develop and manage project plans, expense budgets, develop goals,
estimates, schedules, & testing strategies for POS
. Work closely with local suppliers, Corporate IT
. Ensure standardization of the IT Infrastructure facility
. Implement process for day to day operations support for users
THE FINEST LIVING CO., INC. / GINGERSNAPS (Children's apparel brand)
IT STAFF / P.O.S. TECHNICIAN (Nov 19, '05 - Aug 16, '06)
. Acting network administrator
. Research and Development section: enhancement and application
testing and orientation.
. Hardware and software installation of desktop PC's and POS
. Monitoring network structures and settings
. Securing network data and other facilities
. Support function - perform on site, software and hardware
maintenance and troubleshooting
. Purchase order processing for computer related items
SWEDA SYSTEMS PHILIPPINES INC.
SYSTEMS ENGINEER (Mar 16, '01 - Feb 10, '04 / Aug '04 - Jun '05)
. Hardware and software Installation of Point of Sales (POS).
. Performed detailed requirement analyst
. Program design, database design, integration specification, process
flow
. Program integration, testing and documentation
. Perform quality assurance on programs developed
. Assist in initial project implementation (software installation,
configuration, testing, conduct training and orientation for POS
user)
. Support function - perform on site, software and hardware
maintenance and troubleshooting. Normally assigned anywhere in the
Philippines (Metro manila, provinces of Luzon, Visayas and
Mindanao)
FUN REPUBLIC CORP
Warehouse Supervisor / Officer in Charge (Sept. '99- Mar. '01/ Feb15, '04 -
Aug 15, '04)
. Planning, controlling and implementing inventory controls and
procedures
. Warehouse operations and management
. Monitoring outbound and inbound deliveries
. Setup standard procedures from receiving to delivery of merchandise
. Monitoring quality of merchandise and accuracy of staff
. Supervised and monitor the quality control section and was able to
create a guidelines or procedures in merchandise quality.
. Organized activities and team building modules.
Education / Trainings
Philippine Science & Technology Center (Putatan, Muntinlupa City)
1998 - 2000
Bachelor of Science in Computer Technology
Muntinlupa National High School (NBP Reservation, Muntinlupa City) 1991 -
1995
Cupang Elementary School (Cupang Muntinlupa City) 1985 -
1991
Advanced Management WorkStation System (Jollibee Administrator)
Sweda Systems Philippines Corp
33rd floor, Rufino Pacific Tower, Ayala Ave corner Rufino St. Makati
City
March 2001
Personal Statement:
I am a good conversant that can speak English. I love to multi task; it is
in this condition that my creative and logical juices flow. I enjoy
listening to music. I am a determined, eager and dynamic individual who
can work well with less supervision. Aggressive, flexible, dynamic and good
team player
* Attested documents furnished upon request[pic]
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