Technical Support High School
Resume:
Daisy Gonzalez
Huntsville, AL *5824
*****.***********@*****.***
SKILLS
Multitasking, prioritizing, problem-solving, dependability, attentive listener, empathetic, strong communicator, organized administrator
EXPERIENCE
Convergys, Lubbock, TX - Tier I Technical Support
October 2015 - May 2016
●Answered inbound calls for call center
●Third party technical support for Comcast business accounts
●Resolved billing issues
●Upgraded services for customer needs
●Discovered solutions to customers problems
●Maintained the floor by assisting employees who needed help
●Assisted in training new employees
●Made appointments for customers
●Recorded customer's information
●Multitasking several different systems
Allsups, Muleshoe, TX - Cashier
March 2015 - May 2015
●Sales through point of sale system
●Assured cleanliness
●Preparation of shift reports
●Restocking and blocking store shelves
●Prepared hot and ready food throughout shift
●Checked for out of date items
●Deposited money at the bank when needed
●Assisted with training new employees
Stripes, Muleshoe - Sales Associate
July 2013 - March 2015
●Till operation
●Cash register transactions
●Merchandise organization
●Assisted with training new employees
●Assisted customers in selecting and purchasing items that suit their individual needs
●Stocked merchandise
●Counted inventory when needed
●Prepared food throughout shift
●Completed shift reports
EDUCATION
Muleshoe High School, Muleshoe, TX - High School Diploma
September 2011 - May 2015
Participated in UIL (2012-2015): Science, Mathematics and Ready Writing, member of the National Honors Society (2014-2015), FCCLA member (2013-2015), Workforce Program (2013-2015), OSHA certified
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