Customer Service Management
Resume:
Lucas Nikkel Smith
Downers Grove, IL 60515 *********@*****.***
SUMMARY
Dependable Business Management Major bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills, and people and time management skills. Skills
Exceptional interpersonal communication More than 10 years of successful customer service Possess solid computer skills Efficient multi tasker Effective leader Deadline oriented
Budget development Organized
Staff training/development Customer service oriented Consistently meet goals Conflict resolution
Excellent knowledge using Microsoft Excel, Word, Access, and research Engines EDUCATION
Bachelor’s of Art Business Management
Benedictine University, Lisle, IL 2017
Associates of Applied Science Business Management
Associates in General Studies
Certificates: Supervision
Management
Organizational Leadership
Entrepreneurship
College of DuPage, Glen Ellyn, IL 2014
Associates in Applied Science Automotive
Illinois Valley Community College, Oglesby, IL 2003 PROFESSIONAL EXPERIENCE
Whole Foods, Wheaton, IL
Meat Wrapper Feb. 2016 present
Help customers, cut meat, clean dept, stock shelves. Temp Agency, Glen Ellyn, IL
Machine Operator April 2015 January 2016
Run a Hayssen machine with at least one packer.
Paperwork, communicate with Supervisor.
Run the Pouch line machine and sort machine.
Keep paperwork up to date, manage crew of 12
Jewel Osco, Downers Grove, IL
Meat Wrapper/Cutter April 2013 April 2015
Worked directly with management to achieve daily tasks. Cross trained in multiple positions.
Trained as a Meat Cutter for three months.
McDonald’s, Downers Grove, IL
Crew Trainer
August 2010 August 2013
T rained, coached and mentored staff to ensure smooth adoption of new program. Increased customer satisfaction.
Quickly and effectively solved customer challenges. Quiznos, Naperville,IL
Customer Service Representative
June 2009 July 2010
F ace to face customer service with accurate transactions daily. Created clean and safe work environment.
Created customer welcoming environment.
Caterpillar, Aurora,IL
Assembler Oct. 2006 April 2009
Assemble 992/990 tractors.
Assembly line work, work as a team.
Work with lifts and power tools.
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