Customer Service Engineer

Paul Crea

**** ******* *** ** *****, CA ***** H: 626-***-**** C: 562-***-**** ********@*****.***

Network Engineer

Network Engineer (NE) in a large corporate environment with extensive experience in design, installation, testing and support in a LAN/WAN environment. Network infrastructure support, Server configuration & maintenance, Documentation, upgrades & new installs. Strong knowledge of Router, Switches & Firewalls. Excellent communication, interpersonal, troubleshooting and customer service skills. Proficient in an assortment of technologies, Windows and Linux . Familiar with basic project management concepts and completed appropriate classes in project management.

Network skills include:

LAN core L3 switching (6509) & FWSM Support, configuration & troubleshooting. ASR 9001 carrier application experience.

Routing Protocols EIGRP/OSPF/BGP

Web URL & SSL filtering (M8e6 & ContentKeeper)

VPN site –to- site, client, IPSEC, SSL clientless

WAN connectivity : Frame-relay, T1/T3, OC3, MPLS, Metro Ethernet

Exposure to Vsphere 5.5 networking

Layer3 routing (6509 )

Knowledge of Linux (Centos OS )

Hands on proficiency with InfoBlox DNS & IPAM support

Hands-on experience with TCP/IP Networking &Protocols

Proficient in Network/Protocol Traffic analysis instruments such as WireShark app.

Experience in network voice and data; access, performance, scalability, security, reliability, and fault tolerance.

Hands-on experience with VSS monitoring Tap & Monitor product (Vbroker 220)

Proficient with Metro Ethernet provisioning (OpteMan, TWC, ATT ASE & Verizon 10G ) port-based or VLAN

Hands-on Aruba wireless installation & Support Enterprise version as well non-controller iAP remote Access Points

Hands-on with NMS : Cacti, Solar Winds, Kiwi, SevOne, MRTG

Experience

Los Angeles County Office of Education, Downey, CA

Network Engineer

6/2005 – Present

Manage & support Cisco internetwork device administration . Overall network maintenance of a large and complex network infrastructure. Ten+ years of industry level experience in installing and configuring network systems. Ensure technical and functional designs meet business requirements. 1st tier support & troubleshooting for any network related desktop, video, VoIP issues. Administration and monitoring of all network infrastructure, including routers switches, firewalls and other security devices.

Configure and maintain all network hardware, systems and review and apply appropriate firmware updates.

Create and maintain comprehensive documentation for all implemented networks.

Monitor performance of all LAN, WAN and Internet connections, identify issues and report to them to the network manager.

Key skills:

Aruba wireless system installation & support. Served as project participant in the configuration & installation of 67 Access Points and three controllers.

Managed a frame-relay-integration project that migrated DS3 ports between wan routers .

Strong understanding and working knowledge of videoconferencing appliances : bridges, MCU’s & Firewall Traversal devices.

AD Server implementation of 3rd party agents to provide AD authentication as basis for filtering .

Knowledge & experience with SSH access to Linux based appliances.

Knowledge & experience using tools such as Putty, WinSCP, Bomgar remote access .

Experience with telecommunication Metro Ethernet circuits and port based or trunk services. Experience collaborating with Verizon, Att & Time Warner to provide access to our customers.

Proficient at Web Filter implementation based on IP/AD filtering of SSL, HTTP, Port 53 traffic & Reporting module

Tribune, Company, Los Angeles, CA

IT Desktop/Network Technician III

6/1995 – 6/2005

Strong Cisco Routing & Switching data Networking skills. Experience in layer 2 & 3 technologies. Oversee day-to-day processes in order to ensure systems are performing optimally and are available. Solid background with Windows 2003 & 2008 server, HP, Dell & familiar with Data Center facilities. Demonstrated experience using Microsoft Word, Excel, Visio. Excellent oral and written communication skills with the demonstrated ability to work effectively with end-users, project teams, management and external working groups. Regular on-call support of the Network environment as required. Analyzes problems and manages solutions during testing and post-implementation. Planning, installing, configuring, maintaining, and optimizing all hardware, software, and communication links while ensuring minimal downtime

Key skills:

Daily Operations monitoring servers, network equipment, telecommunications links, equipment racking, cable management, incident/ticket management & escalation.

Experience supporting and troubleshooting TDM and Ethernet data circuits from service providers

Knowledge and experience using dynamic routing protocols (BGP, EIGRP)

Experience utilizing network monitoring tools such as : CastleRock, KiwiCatools, Cacti, Nedi, BMC’s Atrium software

Experience monitoring Snort's open source network-based intrusion detection system (NIDS) utilizing BASE interface.

Education & Training

Pasadena City College, Pasadena, CA

5/2004

Cal Poly Pomona, CA

1/2000

A+ Certification (2000)

CCNA BootCamp Workshop (1/2013)

ITILv3 1 day WorkShop

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