Engineer Manager

Nazar S Khalid

■ **** Wooden RD ■ Raleigh, NC ■ +1-704-***-**** ■ **************@*****.***

CAREER OPJECTIVE

Mid-level Storage Engineer, focusing on deliver high standard Enterprise Customer Contact Solutions and Services. Highly self-motivated, dedicated, and respected IT professional with a strong track record of success in analyzing and troubleshooting identity and account management systems with in different industries.

EDUCATION

Computer Science, Master of Network Architecture Aug-2015. Capella University

Computer Science, Bachelor of Networking August, 2007- June 2010. Strayer University, Greensboro, NC.

CERTIFICATIONS AND TRAINING

■ Cisco CCNA Certified ■ Comptia A+ ■ MCSA Training. ■ NCDA Certified.

TECHNICAL SKILLS

Blade Logic Configuration Manager, HP Open View & OPC, Remedy v6&7, VMware, Terminal Service Manager (TSM), Merckury, Remote Desktop, PC Anywhere, Putty, Control M, TWS and TRT, NetIQ, Windows Server 2003, 2008.

EXPERIENCE

Technical Consultant: HDS US/Remote Jun-2015 – Present.

- Provide Remote and onsite Technical consultant to Hitachi Customers installing and configuring

File and content product Line such as HNAS 3080, 3090, 4040, 4060, 4100, 4080.

- Provide Training and Knowledge Transfer on Hitachi best practices in regards to HCS” Hitachi

Command Suite” integration with HNAS.

- Execute storage provisioning tasks in customers environments using tools such HDVM, HTNM.

to create LDEV’s, POOL’s, Volumes, on storage systems such as VSP1000, HUS VM,

- Perform complete implementation to Linux platform OS such SUSE Linux 10.x and 11.x as well as Red Hat 6.x.

- Deploy SAP HANA TDI MCOS/MCOD solutions.

- Deploy Hitachi Converged UCP CB500, CB2000 and CB2500 compute hardware

- Hitachi HUS-VM and VSP storage implementations.

Technical Support Engineer: Netapp Durham, NC Jan-2013 to Jun-2015.

- Provide Hardware logs analysis to filer panic including FAS2XX,FAS3XX, FAS62XX.

- Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.

- Assist customer to perform Administration tasks using both CLI, and Oncommand System Manager Application including creation and provisioning of LUNs. Volumes and aggregates, managing snapshot, snapmirror, snap vault relationship.

- Explain Hardware and Software related BURT “Bugs” in Netapp public KB and documentation along with providing workaround to customer upon availability.

- Provide support for diagnosing, reproducing, and fixing software and hardware issues for all Major Accounts and Federal customers to resolve technical problems for their NetApp products.

- Providing break/fix support on server hardware for SAS, SCSI, SATA, and FCAL disk drives, motherboard, planar level and expansion slot diagnosis.

- Working collaboratively with customers to resolve issues dealing with their NetApp storage products, while providing a professional and courteous technical expertise.

- Troubleshooting protocols including CIFS, iSCSI, and FCP running on client hardware to assist customers with problem isolation and resolution.

- Investigated WINDOWS operating systems as they relate to storage issues.

- Assist customers on Data Migration from 7-mode to CDOT using 7MTT tool.

Data Center Engineer/ Command Center: Merck & CO, Charlotte, NC June-2010 – Jan-2013

- Monitors infrastructure assets to ensure all incidents are responded to and resolved to ensure service/system stability.

- Manage Windows 2000, 2003 and 2008 server administration (hardware and software), including physical server installation and operating system installation and configuration, on both stand-alone servers and VMware.

- Provide leadership and team management in Major Incident and Complex Problem Response processes.

- Install and configure layer 2, 3 Cisco Switches and Router based on Pre-defined document configuration.

- Strong understanding of IP Subnetting and VLSM formula.

- Utilize common tools and methodologies to collaborate with Data storage Vendors “EMC, Netapp, HP” to provide Log Volume information and replace Hard drives, Power supplies…etc.

- Manage and monitor the Enterprise TCP/IP network consisting of Cisco routers, switches and content networking infrastructure; using tools such as Remedy Ticketing System and HP Open View.

- Collaborate with third party vendors and Senior Network engineers to provide incident resolutions to global Outages and service disruptions.

- Rack/stack/patch network cables, Blade Servers, Cisco Routers, Switches, in large Data Center environment.

- Leveraging analytical skills and technical knowledge to solve product and network problems.

- Perform basic utilizations of Server 2003 including password resets, creating user profiles, scope of rights and restrictions via active directory.

- Responsible for Performance monitoring of all SAN / Storage appliances

- Initiates and Coordinates with 3rd party vendors for break/fix management.

- Supervise/Manage array upgrades, including both firmware and hardware updates.

- Set standards for HBA setting and minimum levels of both firmware and drivers.

- Creation and provisioning of LUNs.

- Supervise/Manage switching infrastructure upgrades, including firmware and hardware updates.

- Creation of zoning for hosts.

- Adding new array based infrastructures.

- Performance monitoring and break/fix of NAS filers / NetApp appliances.

- Monitor, manage and administer NETAPP filer infrastructure.

Tier 1 Technical Support: ACS.INC, XEROX Raleigh, NC NOV -2009 - May-2010

- Assist in the installation and updating of software, as well as setup and troubleshooting of all PC’s related equipment’s.

- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

- Gathers information, researches/resolves inquiries and logs customer calls.

- Recommend hardware and software solutions and upgrades using established procurement processes

- Provides functional guidance, training and assistance to lower level staff.

- Obtain strong understanding of OS and application operations related to company offered services.

- Identify and correct or advise, on operational issues in client computer systems.

Junior Storage Engineer: Daimler Buses of North America Greensboro, NC September, 2006 - October-2009

- Installation, configuration and Maintenance of Netapp Filers such as FAS6040, FAS3070, R200, FAS980.

- Administration of Storage to Multiprotocol Environments like CIFS and NFS in NetApp SAN/NAS environment.

- Configuring and implementing NetApp Snap suite solutions like Snapshots, SnapMirror, and SnapVault, SnapRestore for backup, migration and disaster recovery.

- Upgraded Ontap, from - 7.3.4P6 to 8.0.2P4, 8.0.1 to 8.0.3P2, 8.0.2.P5 to 8.1.1 and 8.1.1 to 8.1.2P1.

- Experience in troubleshooting the performance issues on the filers by collecting Core Dump and Perfstats.

- Experience in adding NetApp DS4243, DS2246, ESH4 and ESH2 module Shelves to Increase Storage Space on NetApp Filer's.

ACTIVITIES

- Member of Comptia Organization.

- Member of NSBE Organization.

LANGUAGES

- Native Reading, Writing and Conversational in Arabic, including different dialogs such as; Sudanese, Egyptian, Syrian, Lebanese.

- Fluent in English reading, writing and conversational.

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