Customer Service Data Entry

Tuesday Walker Hodges

Determined

Chester, PA

***********@*****.*** - 215-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

TSS Therapeutic Staff Support

Institute for Behavior Change - Exton, PA - March 2016 to Present Deliver EPSDT Behavioral Health Rehabilitation Services (BHRS, “wraparound” services) Working 1-on-1 with a child or adolescent in the child’s home, school or community Deter the child from behaving inappropriately, to teach the child how avoid inappropriate behavior Assist parents in helping their children to develop more successful, healthy and age-apropriate emotional coping and behavioral skills

Life Skills Counselor

PathWays PA - Chester, PA - 2015 to 2016

Chester Transitional Living Program

* Offer guidance to young women ranging in age from 17 to 22, who are economically and educationally disadvantaged, and need motivation and direction to help gain self-sufficient

* Help young women focus on characteristics and skills that can shape success, self- understanding, building self-esteem and evaluating their life experiences.

* Work with a variety of individuals in/with different circumstances, backgrounds/ upbringings, and situations.

* Assessing their life skills level (Ansel Casey) and providing a wide range of educational classes, support and information, weekly one-on-one meetings to talk to clients about their future and help them set and reach goals

* Continuously monitoring a client's life skills progress and continue to provide instruction as needed.

* Continuously monitor a client's growth and development, and will work to help break the cycles of homelessness.

Customer Solutions Specialist/ Multi Channel Sales Associate Best-Buy Collegeville - 2011 to 2015

Back Office work such as balancing registers and the safe daily. Using Kenxa to find new applicants, utilizing Green Screen for transaction search, clerical/daily business work, maintaining store supplies, training new employees for customer service and registers, and making sure employees are compliant with SOP.

* Provide our customers with an experience that suits their needs making each interaction different, unique and one of a kind.

* Providing Geek Squad services for all devices when applicable.

* Occasionally being the first and last interaction that a client may have with our company means that each person deserves respect, and I must be the best no exceptions.

* 95% responsible for completing, and resolving customer issues in a timely manner, and facilitating calls between disgruntled customers and managers. Customer positive relations are number one priority.

* Being able to be a professional and multi-tasking is extremely imperative. At times duties include cash and credit card handling, inventory monitoring, and personal shopping. Data Entry & Legal Aid

Hopkins Lawsuit Funding - 2009 to 2010

* Data entry with 100% accuracy.

* Organization was the number one objective, and key to a happy employer.

* Communicated with delinquent account holders and frequently asked to help gather information on a case.

* Grant and contract writing, scheduling, office work and other multitasking duties. EDUCATION

Bachelor of Arts in Psychology

Cabrini College - Radnor, PA

May 2015

Associate

Community College of Philadelphia - Philadelphia, PA May 2013

Masters of Arts in Psychology Addiction

Rosemont College - Rosemont, PA

Research Assistant

Dr. Tamerah Smith Cabrini College Psychology Dept. Certification in Platinum Certified Customer Service Cabrini and Community College of Philadelphia

Psychology

Community College of Philadelphia

AWARDS

Community College of Philadelphia Deans List

June 2013

Deans List Award

Cabrini College Deans List Award

June 2015

Deans List Award

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