Testing Specialist

Kevin Dafoe

** ******* ******’s Drive • Markham, Ontario •L3P 3E4 • Tel 416-***-**** • Email ******@*****.***

INTRODUCTION

Kevin Dafoe is an ITIL, VMware, and Microsoft Certified Professional experienced in systems engineering, user acceptance and quality assurance testing, systems analysis and management, business continuity and recovery, and computer hardware, software, and services sales. He has successfully managed, architected, designed, tested, and implemented a wide range of IT infrastructure and middleware integration projects on various On-Prem and Cloud based platforms for customers in the banking, insurance, and government sectors.

Kevin has a proven track record in the roles of project leader and technical team lead related to large IT infrastructure integrations, migrations, and implementations. His itSMF Certified IT Infrastructure Library (ITIL) Professional certification along with formal IBM GSSM and SDLC methodology experience benefit customers throughout a project life-cycle.

Kevin can both project lead and “roll up the sleeves” to deliver high quality, trusted user acceptance and quality assurance testing that results in a positive end user experience.

In addition, as a top performing face-to-face sales representative at IBM, Kevin demonstrated quota over achievement and strong “trusted advisor” customer relationships. His combination of both successful sales results and technical skillsets make Kevin an innovative leader.

Kevin is the president of KD LAN SOLUTIONS LIMITED with more information at www.kdlan.com

BUSINESS EXPERIENCE:

KDE– Consultant- QA Testing Services, 2016 - Present

Provide ongoing creative testing services that produces measurable and valuable results. Develop new ideas and strategies to optimize testing activities for the organization. The combination of my people skills, technological wisdom, and business foresight continues to benefit and reinvigorate KDE in the Fintech industry with respect to innovative and dynamic testing as they evolve and move away from the dinosaur QA approaches of the past.

TD Bank – Consultant - Testing Manager/Lead Tester, 2007 – 2015

Testing Lead for Systems Integration Testing for Microsoft Office 365 Cloud eMail Migration: Customer Validation of Service and Systems Integration Testing. Responsibilities include the Testing Strategy/Approach/Plan/ Test Case Creation and Execution/QA/Defect Management for functional and systems integration testing of all TD Bank eMessaging infrastructure components and access points in English and Français. This covered the end to end migration testing for legacy archive re-hydration, mailbox migration data integrity and accuracy to the O365 Cloud for users, generic/shared, calendar boardrooms and resources, application integration, mail flow, Blackberry 10 UAT, GOOD for Android and iOS Mobility UAT, Outlook Web App UAT with various browsers, Azure services, public folders, EOP, FIM, Lync, Entrust Secure Mail on various access points, browsers, and mobile devices; O365 Archiving, and Outlook 2010 for Virtual/Citrix/VDI and Windows7 EDGE desktops/laptops within TD Bank. Extensive problem determination and troubleshooting activities helped provide trustworthy recommendations for process and technology improvements

Workspace UAT Lead: for Epoch Investment Partners acquisition. Thorough functional and non-functional testing resulted in a very successful integration. Responsibilities included the creation of Testing Strategy/Approach/Plan/ Test Case Creation and Execution/QA/Defect Management for functional and systems integration testing of infrastructure components for Virtual and Windows7 EDGE desktops, Application certification, eMail and Mobility migration, and Unstructured Data migration.

SharePoint 2010 Upgrade UAT/BAT Manager: Testing Strategy/Approach/Design/Plan/Test Case Creation and Execution/QA/Defect Management/Status Reports for TD’s SharePoint 2010 upgrade using SDLC methodology. Project leadership and coordination for Business acceptance testing (BAT) including the organization, direction, coordination and management of over 200 primary testing personnel for the various SharePoint sites. Included formal communications, test case development based on Business requirements, hands on support, results and defect tracking, interaction with various technical and business stakeholders, and obtaining sign-off from each Line of Business. Extensive testing resulted in a very successful SharePoint upgrade.

Workspace UAT Manager: for Bank of America MBNA credit card acquisition. Responsibilities included project plan estimates, timelines, critical path and milestones, resource skills requirements, and budgeting for UAT completion. Also the creation of Testing Strategy/Approach/Plan/Execution/QA/Defect Management for functional and systems integration testing of infrastructure components for Virtual and Windows7 EDGE desktops, eMail, Mobile Banking, SharePoint 2010 migration from SharePoint 2007, Unstructured Data migration, and Application certification in the TD Dev, PAT and Prod environments.

Salesforce.com UAT Lead: Testing Strategy/Approach/Plan/Execution/QA for functional and integration testing of Outlook and Blackberry (email, calendar, tasks, contacts, Synch, configuration, etc.) with Salesforce.com on both Virtual (Citrix/Wyse, VMWare VDI) and Windows 7 EDGE desktops.

eMessaging Testing Manager: Effective integration testing lead to a positive end user experience and successful implementation for TD employees (Corporate, Retail, TD Securities, Wealth, Special Cases) migrating to the TDBFG eMessaging platform using Microsoft Exchange, Outlook, Outlook Web Access, Blackberry/BES, Symantec Enterprise Vault, Symantec Mail Security, Webdir, and Microsoft Office Communicator (for desktop and mobility) and Microsoft Live Meeting from legacy systems such as Lotus Notes, Lotus Sametime, PMPlus, and Bell Global Services internet email:

Responsibilities and deliverables included the development of the eMessaging Infrastructure Testing methodology, strategy, and plan based on TDBFG SDLC guidelines. Project managed the testing activities and timelines for 8 intermediate analysts. This also included the testing approach; the creation and execution of testcases; the presentation of testing results; and defect management for each eMessaging project/workstream within the overall program. Performed thorough English/ Français UAT, functional, Preserve Branch Services, and performance testing of all access points and interfaces in the Branch Banking (Retail, eBank, BSC/CAS) PAT lab utilizing HP Quality Center, Mercury, and Microsoft toolsets. As a motivated and engaging team player, I enjoyed strong and open relationships with project managers and various technical personnel from TD, Microsoft, IBM, Accenture, and Bell.

IBM Business Partner for Business Continuity and Recovery Services, 2007

Successfully sold and renewed IBM BCRS offerings. This included new customer development and retention; solution design and QA; sales cycle management and reporting; contract management; statement of work creation and proposals; coordinating client disaster and business recovery testing.

IBM Canada Limited, 2002 – 2006

IBM Global Services Sales Leader, 2005 – 2006

Responsible for selling IGS Services Offerings. This includes developing and nurturing Face to Face relationships with customers and helping them understand what Infrastructure solutions IBM can offer to help them with their business needs, ranging from “Consulting/Advising”, “Helping”, and “Doing it for Them”. Demonstrate tangible benefits and proof to decision makers using GIFBP (Goal, Issue, Features, Benefit, Proof). Achieved 160% of 2005 sales quota. Proven success in selling Managed Hosting Services (Co-Lo, Dedicated, Fully Managed), Networking Solutions (Data, VOIP, Wireless, Cisco, Managed), Business Continuity and Recovery Services, Infrastructure Optimization, and Security Solutions (Identity Management, Intrusion Detection and Prevention, Managed Security, Firewalls, Desktop and Server solutions, etc.)

Strong C-Level client relationships.

Completed Selling to the CIO education and ITIL Foundations education and certification.

Strategic account planning with creative approaches for each customer.

IBM Senior IT Specialist, 2002- 2005

As a Technical Team Lead, successfully lead TD Bank Retail Delivery Transformation (RDT) project to the delivery and roll-out stage resulting in Very Satisfied Customer Satisfaction. Demonstrated teamwork, passion, innovation, and dedication to the success of the project during its most critical stage. Emphasized the value of delivery and execution to other team members. Implemented and tested key Retail applications and components such as S3, C3, and LANDP.

Contributed as a consultant and SME with request for proposals to help the IBM TD Bank account team ‘win’ long term services engagements related to RDT Consultancy and Managed Network Services (MNS).

Provided Windows and OS/2 coexistence consultation to the Bank of Nova Scotia.

Provided architectural consultation and expertise to TD Bank’s Infrastructure Architecture group with respect to their Retail Delivery Transformation (RDT) utilizing IBM GSSM methodologies. Responsibilities included attending customer workshop meetings, and providing detailed analysis

KD LAN SOLUTIONS LIMITED Continued

President, 1991- 2002

Extended services contract with IBM and Toronto Dominion Bank (2000 – 2002). Responsible for implementation, testing and quality assurance of TD Branch LAN integration for the TD Bank/Canada Trust merger. Performed extensive system’s management, performance monitoring, optimization, and capacity planning for Retail servers and workstations

Extended services contract with IBM and the Royal Bank of Canada (1997 – 1999) involving the design and implementation of a Year 2000 Y2K systems management solution using Tivoli TME 10, IBM DB2, Oracle, and IBM Lan NetView Management Utilities.

References, Customer Testimonials, and Education available upon request.

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