Customer Service Representative
Resume:
Professional Summary
An ambitious young woman who has her mindset on success and efficiency. Five years of experience in low budget film production. One year of experience in retail. I’m always ready and willing to take on any challenge in front of me.
Work Environment(s): Customer Facing Retail Store, Call Center, Film Sets Proven Skills
Troubleshooting/Leadership/Oral Communication/Problem Solving/Public Speaking/Supervising/Customer Service/ Technological Skills/Hard Working/Listener/Efficient/Self Motivated/Quick Learner/Organization/Teamwork/Creativity Professional Experience
Apple Inc. 2014 - Present
630 Old Country Rd, Garden City, NY 11530
Family Room Specialist 2014 - Present
• Certified Family Room Specialist
• Actively troubleshooting to resolve customers’ software and hardware issues
• Provided and Received appropriate feedback to the team when needed in order to help us grow in a positive manor
• Received recognition as “Spotlight Of The Week” by the Genius Admin Team
• Familiar with sending, processing, and receiving shipment
• Resourceful to the Genius Admin Team when call outs are present
• Familiar with iRepair/Repair Central procedures, processing depots, and pick ups Visual Merchandising Team 2014 - 2015
• Built fixtures for
• Lead closings independently and delegated peers to their assigned closing task to ensure the store reached visual standards for the next day
Red Zone Specialist 2014
• Posses the ability to develop strong customer relations combined with excellent customer service J A J Z O H N M S O N I N
347-***-**** 9818 Avenue N, Brooklyn NY 11236 **********@***.*** resulting in a $10,000 business sale
• Transacted numerous credit, debit, cash, and check interactions
• Taught “One-to-Many” workshops helping customers familiarize themselves with Apple Products
• Engagingly approaching customers to see if they need assistance Bravado NYC 2009 - Present
www.bvonyc.com
Freelance Videographer/Photographer
• Filmed a sweet sixteen, Multiple belt promotions (at New York Jiu Jitsu), the VFR “aNYthing” event in manhattan, and a tourism commercial for Far Rockaway, which ended up on NY1
• Received multiple clients for my Videography/Photography company
• Sold my products (Video’s/T-Shirts/Flyers) to various companies and people
• Created unique marketing strategies to get my brand and services around
• Co-photographer for picture day at The Miller School Of Dance
• Captured priceless moments at a wedding
Chic Touches 2011 - 2013
Online Jewelry Store
Customer Service Representative
• Helped with sales at Chic Touches as a customer service representative Educational Development
School Of Visual Arts 2013 - Present
209 E 23rd St, New York, NY 10010
• Accepted in to the BFA Film and Video Major
• Dean’s list achieved 2013 - Present
• Learned all aspects of the Pre-Production, Production, and Post Production workflow
• Mentored by Chris Newman ( Academy award winning Sound Mixer and Director ) Information Technology High School 2009 - 2013
21-16 44th Rd, Long Island City, NY 11101
• Class of 2013
• Regents diploma obtained
• Honor roll achieved multiple years
Video Production Course
Photoshop Course
Advanced Courses: English Honors, Global Honors, Advanced Algebra And Trigonometry Honors, Video Production, Senior Band, AP English.
• Elected Student body President
Coordinated Events
Successfully lead fundraisers
• Model United Nations Member
Borough Of Manhattan Community College
199 Chambers St, New York, NY 10007
• Completed “College Now” Course: Introduction To TV Production Program in 2011 as a high school sophomore
Honorable Mentions
Certificate Of Professionalism In Video Production/Video Production Academy Of Excellence Award/“It’s In Rockaway” Aired On TV/Certificate Of Recognition In Student
Government/CTE Certified Editor In Adobe Premiere Pro 5/“Spotlight Of The Week” for outstanding support and leadership
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