Software Engineer Management

Location:

Central Luzon, Philippines

Posted:

June 20, 2016

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Resume:

Mark Ian J. Ricafrente

Unit *** Vento Bldg Dr. Sixto Maybunga, Pasig City Cell: 091******** mark.ian **********@*****.***

CAREER OVERVIEW

Senior Lead Developer specializing in back end development. Experienced with all stages of the development cycle for Telco projects. Well-versed in SQL, Unix Shell Scripting, XML scripting, Comverse Kenan Billing and Comverse One Mediation. Was a main proponent in several system upgrade, proposed several process improvement and fixes that reduced service request ticket by 60% and erred calls (calls that encountered rating error) by 90%.

Strong background in management and leadership. Automated several manual jobs/reports which help saves hundreds of man-hour generating the reports. Received 3 major awards and several minor for employee excellence in Accenture.

QUALIFICATIONS

Telco billing subject matter expert

Programming and design skills

Strong analytical skills

Structured query language (SQL) expert

Project management

UNIX

Strong collaborative skills

Optimizing and performance tuning

Testing

Excellent problem solving skills

Software installation and configuration

Advanced Microsoft Office

API design

Design engineering

Process improvement

TECHNICAL SKILLS

Skills

SQL

Usage Analysis

Billing & Revenue Management Solution

Comverse Kenan

Unix Shell Scripting

Comverse One Mediation

GML Scripting

XML Scripting

Release Management

MS Project

Unix

Experience

Expert

Advanced

Expert

Advanced

Total Years

Last Used

March2016

WORK EXPERIENCE

03/2014 to 03/2016 Senior Software Engineer Team Lead

Accenture

Coordinated continued performance assurance of software applications and automated performance test scripts.

Directed software programming and development of documentation.

Delivered software solutions consistent with the product roadmap and released plan milestones.

Trained several junior resource to keep maintain the Kenan application knowledge, also trained client counterpart about the Mediation application.

Overall lead of the Quality team, the Quality team is responsible in reducing the projects overall defects and helps improve the process.

Responsible on holding and spear heading big project implementations and upgrades, ensuring high level of client satisfaction through the delivery of quality products on time, worked on several process improvement proposals that helps reduce the service request tickets.

Handles and manage cross team release items

09/2011 to 02/2014 Senior Software Engineer

Accenture

As an Application Lead/Senior Software Engr, was assigned as primary contact for all Mediation, Usages, Product Configuration and Bill Invoice Display Inquiries. Being the Primary POC for Mediation, was responsible in coordinating with Telco Switch Engineers regarding Network connection issues and concerns, Call records dispute and switch polling issues, Setting up polling schedules, Call and usage record configuration and Generic record ID / Input File Format identification, was also responsible in coordinating with multiple end billing clients (ILEC, Third party vendors, CLECs) regarding File transmission inquiries, Call record requirements and policies and Application stream and Billing file format configuration.

Main POC for Kansys Transform subteam and immediately worked on big projects even though new to the sub team and the knowledge was from knowledge transition only. Was also involved in fixing the invoice transform error encountered every after cycles.

Assigned as the Project's release Management offshore lead, part of role is to drive the weekly release calls, discuss issues, assess the risks and challenges the project is encountering for the release items.

09/2009 to 08/2011 Software Engineer

Accenture

As an analyst programmer (SE), was involved in fixing and reducing the count of the MIU (calls that encountered an error) proposed several data correction and permanent fix that greatly reduced the backlog.

Automated majority of the team's manual reports and jobs.

Started performing peer review (Impact Analysis Document, Codes, Unit Test Plan, Unit Test Execution) on some of team's configuration items.

As part of role in Kenan Billing Configuration subteam, was responsible in creating/configuring new product, discount, contracts, NRC, and services. Configuring rate changes, description changes, and reactivation and deactivation of component/products/contracts/nrc.

Part of the Mediation sub team, in charge in Billing record issue investigations, Switch and Server Destination Monitoring, Server upgrade support, Server Utilization Monitoring and File System Management, Enhancement Process POC

01/2008 to 08/2009 Associate Software Engineer

Accenture

As a software developer, responsible for working on minor enhancement items/release items. Make sure that the work item meets the requirement needed, work from analysis to coding and up to testing of the items.

Generates most of the critical daily and monthly report (Revenue reports, payment reports, usage reports, MIU reports).

TRAININGS

Architecture Overview of Communications Industry Generalist Functional Training

Application Components Detail Design

Application Outsourcing in Action WBT

Application Programming: Oracle Technical Development

Application Testing - Define Assembly Test Conditions

Application Testing - Define Assembly Test Cycles

Application Testing - Prepare and Execute Assembly Test

Application Testing - Solutions

Code Quality

Code Review

Communicating Assertively: Asserting Yourself Professionally

Communications End to End Process Overview

Communications Industry Generalist Functional Training

Communications Industry Generalist Industry Training

Communications Industry Group Webinar Series: Communications Industry Dynamics

Industry Overviews: The Telecommunications Industry Overview:

Interpersonal Communication: Interpersonal Communication: Communicating Assertively

Introduction to Telecommunications

MTA - 2010 - What is Technology Architecture?

MTA - 2020 - The Role of a Technology Architect

MTA - 2030 - Technology Architecture Concerns and Principles

Offering of Supervisor 201 Curriculum - Instructor Led Training

Oracle Retail Technical Bootcamp

Oracle WBT: 0racle Online Training Catalog Starting Point

Packaged Application Detailed Design

PHILS CMMi Overview

SIP Peer Review

Telecommunications Customer Care

Unit Testing

EDUCATION

Bachelor of Science: Computer Science Major Network Administration, 2007

University of Makati, Makati City, Philippines

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