Manager Technician

COMPUTER INFORMATION SYSTEMS MANAGER WITH **+ YEARS OF EXPERIENCE

Technical Expertise

Project Management - Design, develop and administer network and hosted communications systems, researching computing power to deliver the desired level of business performance and storage and back-up procedures, supervise project technical staff, and write reports describing findings for publication

Information Technology Analyst - Define requirements and specifications and guide program design and development; install, upgrade, troubleshoot and test new IT system designs and components and fix any problems found; research and document how IT systems are used and look at ways to improve use and efficiency

Support Technician - Provide telephone, face-to-face and online technical advice to help end-users operate computer software and hardware effectively; connect users to networks and provide initial training in facilities and applications

Qualifications

Adtran Total Access series routers

Basic VOIP, ATM, PBX knowledge and application

Cisco, Adtran, and Netopia equipment configuration

Cisco 15454 Cerent, Cisco 1700 series routers

MetaSwitch soft switch

MicroMuse Netcool Monitoring System

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio)

Nortel DMS 250, 500 switching platforms

NUERA, Tollbridge, and General Bandwidth voice gateways

Siemens EWSD and DCO switching platforms

TCP/IP, Telnet, SNMPc, CAT5 cabling standards

Telusion / COMX

Professional Training

Solarwinds netowrk monitoring tools - BondDesk and BullsEye Telecom

Meraki switching and security applinace platorms - BullsEyE Telecom

SiteScan site monitoring software - BondDesk

BroadWorks Release 14 Broadsoft soft switch - ACN

Completed OCCAM Training Course - Talk America / LDMI

Cisco CCNA ICND and Intro training - LDMI

MicroMuse NetCool Network Monitoring System training - LDMI

Copper Mountain DSLAM - Coast to Coast

Turnstone - Coast to Coast

Primary Leadership and Development Course - United States Army

Certifications

Cisco Certified Network Associate, CCNA - In progress

CompTIA Network+ Certified Professional COMP001002643649

Telcordia Installation and Engineering Certification

Telcordia Power and Grounding Certification

Military Service

Aug 1993 - Dec 1997 Infantry Squad Leader

United States Army (1/501st P.I.R)

Squad Leader of Base Gun Battalion Mortars; responsible for the training and combat effectiveness for the base gun team consisting of no less than 5 soldiers at any given time; Battalion Armorer responsible for the combat readiness of four Airborne Infantry companies…

Experience

Feb 2016 - Current Client Services Technician III

BullsEye Telecom, Southfield, MI

Manage technical repairs for customer phone service, VoIP, Sip Trunk and data networking. This covers but not limited to redesign of services, implementation of new services, repair of voice services ranging from copper to fiber delivery, data services ranging from Cable internet to Fiber internet providers, and providing direct support to the all Domino's Pizza chains in the United States. Fully versed in advanced troubleshooting systems and managing underlying carriers to make appropriate repairs are completed in a timely manner. Currently working to move to the Service Engineering Group and have passed all of the needed qualification except time at company for promotion. Also I handle all of the dispatched to trouble shoot all products provided by BullsEye in the Michigan area as needed.

Mar 2015 - Feb 2016 Sales Engineer, NOC Technician, Field Technician, and Trainer

123NET Southfield, MI

Managed the Hosted PBX product from sales engineering through implementation, installation and training of the customer. Note: I am hands on with this product completing all steps for the product roll out to the customer.

Manage all outside vendors and contract negotiations for Hosted PBX product and not limited to inside and site vendors for support of operations; completed full suite of training documentation for customer and NOC personnel regarding all aspects of the Hosted PBX product; managed network grooming and integration of Hosted PBX into customer’s networks.

Evaluated the PRTG alarm system and addressed proactive tickets and defined the SOP for proactive tickets and network monitoring.

Aug 2011 - Present Data Center Architect, Network Engineer, and Desktop Support

BondDesk Group, LLC. Rochester, MI

Manage data center electrical plant and HVAC on an ongoing basis for functionality; plan and execute cost reduction and improvement path to maintain cost effective operations; completed single point of failure analysis and implemented changes to remove SPOF;

Manage all outside vendors and contract negotiations for Data Communications and not limited to inside and site vendors for support of operations; completed core network move with no network impairment; managed corporate office moves and executed network groom during the move for Mill Valley CA; managed network grooming and physical cleaning of Chicago Data Center.

Evaluated new fiber optic technologies and installed in Rochester MI Data Center; replaced exiting Desktop Support Manager and handle all related duties

Feb 2008 - Aug 2011 Supervisor - Service Implementation

Grid4 Communications Troy, MI

Handled all test and turn up procedures for every Grid4 product; worked with customers to project manage MPLS product implementation, completed site surveys to assist in Sales Engineering of all Grid4 products, and managed Dispatch Department as well as field technicians and vendors

Dec 2006 - Feb 2008 North American Technical Trainer

ACN Inc. Farmington Hills, MI

Developed technical training for Tier II and Tier III DSL and VoIP groups, staffed and managed the Tier II NOC in Montreal Canada for all Canadian products, responsible for all aspects of technical training, process development, and implementation of processes related to DSL, wireless and VoIP within CAN

Mar 2001 - Dec 2006 Midwest Regional Test Manager

LDMI Telecommunications Southfield, MI

Responsible for stability and growth of the Midwest region Test and Turn Up group; handled all management aspects of Midwest test and Turn up, including budgeting, staffing, annual performance reviews, corrective actions, statistical reporting, and timesheets; approved and scheduled network changes and repairs.

Mar 2003 - Jul 2006 Service Management Center Technician

LDMI Telecommunications Southfield, MI

Responsible for eight technicians; managed the Midwest Test and Turn Up group; responsible for all new services delivered in the Talk America Midwest Region; Team Lead for LDMI Surveillance Group; completed project to clean cabling and install new CACs’ in Hamtramck Switch location

Assisted network engineering in the programming of Cisco routers provided to LDMI MIS T1 customers; updated firmware on all DSLAM's in the LDMI Michigan and Ohio networks; responsible for the maintenance of an SNMP server for proactive network monitoring; resolved escalated customer situations

Mar 2001 - Mar 2003 Local Operations Technician

LDMI Telecommunications Southfield, MI

Developed and published troubleshooting procedures to support LDMI Local Operations; worked closely with LDMI product development team to refine Resale ISDN PRI product and troubleshooting guide

Contact Information

Erik C. Kubs

31144 Beachwalk Dr.

Apt. 2101

Novi, MI 48377

Phone: 248-***-****

Email: ******@*****.***

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