Customer Service Management
Resume:
AMY J JOHNS
**** ********* ******* ** *** B
Youngstown
Ohio 44505
Tel: 330-***-**** Cell: 330-***-****
Email: **********@*****.***
WORK HISTORY
Jan 2012
to
Present
Retail Merchandiser
American Greetings
Youngstown, Ohio 44505
Merchandiseing, Customer Service, Ordering, Resets, Inventories, Replemishing Stock, and all other related duties. l Well Maintaining customer relations
l Product Merchandiseing
l Management of time
l Valueing Customers Point of view
Jun 2009
to
Dec 2011
Bakery Supervisor
Walmart
Youngstown, Ohio 44505
Supervision of employees in Bakery/Deli, Ordering, Scheduleing, Hirering, Merchandiseing, Production, Stocking, and all other duties to run the Department.
l Customer Relations
l Product Merchandiseing
l Dealing with Vendors
l Respect for a job well done
l Improvement of Sales thru proper Merchandiseing
Oct 2005
to
May 2009
Owner
Amy J's Bakery
Youngstown, Ohio 44511
Operateing a full scale bakery, and Supplying 5 Supermarkets, 6 Restaurants downtown and other retail establisments. l Supervision of Employees
l Merchandiseing
l Scheduleing
l Ordering
l Inventory
l Stocking
l Dealing with Vendors
l All aspects of running a business
Feb 1994
to
Oct 2006
Bakery Manager
Giant Eagle
Streetsboro, Ohio 44310
Supervision of Employees, Scheduleing, Merchandiseing, Production, P&L, Shrinkage, Ordering, Stocking, Customer Service, and all other aspects to maintain the bakery. l Proper merchandising technigues
l Customer Appreciation
l Respect for my employees
l Timely Production
l Proper ordering
l Vendor Relations
EDUCATION
Sep 1986
to
Jul 1988
Akron University
Akron, Ohio 44305
Business Management
Business Management, and Accounting Practices
Aug 1982
to
Jun 1984
Cuyahoga Falls High
Cuyahoga Falls, Ohio 44305
Diploma
Major case study in Business Management and Accounting SOFTWARE/SYSTEM SKILLS
Microsoft word, Microsoft XL, Windows XP
l Good knowledge of Computer Programs
l Navigation of the Internet
l Programming
LANGUAGE SKILLS
English Language,
REFERENCES
Maggie Spitler 341 Alexander Street Youngstown, Ohio 44511 330-***-**** Co-worker. Known 8yrs, works for Family Dollar Dave Zito 5631 Oviatt Avenue Twinsburgh, Ohio 44310 Known 14yrs, is retired from Giant Eagle, 330-***-****
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