Manager Customer Service

Location:

West Henrietta, NY, 14586

Posted:

June 22, 2016

Contact this candidate

Resume:

KELLY L. HOLLEY

**** ********* ****

Livonia, NY 14487

585-***-****

Summary Proposal and tender coordination with administrative skills to enhance and utilize.

Professional ALSTOM SIGNALING, INC., Rochester, NY

Experience 2005-Present

Global Leader in the Energy Infrastructure and Transportation Markets

Bid & Proposal Specialist/Process Coordinator

Develop and maintain standard documentation for proposal use. Provide assistance to Director of Proposal Department, Bid Managers as well as Estimating Department. Support of major transport contract.

Maintain configuration control of customer specification and addenda; electronic files in support of proposals; and internal estimates from internal functional departments

Manage and control of overall document proposal

Prepare and manage department for ISO audits

Define bid/proposal submittal requirements

Define and maintain proposal responsibility matrix and schedule

Develop technical and commercial bid/proposal documents

Coordinate bid/proposal documentation closeout activities to be ISO compliant

Formulate and process incoming/outgoing official customer correspondence

Support M8 contract with correspondence log/documentation

Process Coordinator for the tender department. Duties include following and maintain Transport Tender Support & Control rules and guidelines per each tender.

Prepare and distribute weekly/monthly tender budget report; Sales Derogation Report for Customer Service/Finance; weekly calendar for staff.

Executive Assistant to Vice Presidents/Directors

2001-2005

Provided support to Vice President of Sales & Marketing, Vice President of Product Development, Director of Customer Service, Manager of Projects, Manager of Engineering, Account and Regional Managers and Engineers

Logistics for department (ie. travel, scheduling, meetings, registrations and weekly itinerary)

Co-ordination with staff to maintain schedules and various needs

Office management

Timesheet entry/approval for sales team/staff

Process/approve purchase requisitions for department

ALSTOM TRANSPORTATION, INC., Rochester, NY

2001

Project Assistant

Provided co-ordination, research and assistance to Director of Engineering, Program Manager and Engineered Solutions Specialist

Market research co-ordination

Co-ordination with staff on projects requiring information and action

KELLY L. HOLLEY

Page 2

Professional

Experience

(continued) ALSTOM SERVICE, Rochester, NY

Executive Assistant to Vice President

1999-2001

Provided full office management and assistance to the Vice President, (2) Directors of Business Development, Director of Engineering, (2) Controllers, as well as marketing and engineering support.

Proposal co-ordination with estimating and proposal team

Logistics for Vice President and Business Directors’ (ie. travel, scheduling, meetings and weekly itinerary)

Compilation of management reporting (ie. business plan, budgets and promotional materials)

Office management

CELLTECH MEDEVA PHARAMCEUTICALS, INC., Rochester, NY 1996-97

Marketing and distribution business of parent company – CELLTECH one of the largest companies in the biopharmaceutical sector

Administrative Assistant

Provided full administrative support to Director of Corporate Project Development and Manager of Projects, and provided support to Vice President of Corporate Project Development when required.

Processed capital appropriation requests, contracts, budgets, purchase orders, change orders and invoices to contractors

Maintained system for updated drawings

Scheduled weekly meetings

Processed all correspondence

FOSTER WHEELER ENERGY CORPORATION, Dansville, NY 1995-96

Industrial Manufacturer of boilers, pressure parts, coils, headers and panels

Administrative Assistant

Provided full administrative support of Manager of Project Engineering and (7) Project Engineers

Processed capital expenditure requests for shop equipment, maintenance of buildings, office furniture and computers. Generated reports for analysis and cost control.

Instituted use of scanner to update and computerize engineering operations procedures. Resulted in greater consistency of content and methods as well as improved efficiency.

Completed project to electronically enter material reports through the use and maintenance of a database system.

Substantially improved control of location, distribution and elapsed time for document circulation.

Education AAS – Executive Secretarial Science, Alfred State College

Skills PC – Microsoft Word, Excel, Powerpoint, Visio, Web Navigation; Shorthand

Certifications New York State Notary Public Certification

KELLY L. HOLLEY

6865 Cadyville Road

Livonia, NY 14487

585-***-****

REFERENCES

Michael Monteferrante

President and Chief Executive Officer