Sales Customer Service

JITENDRA PANCHAL

PH-*,*** Village Green Square, Scarborough ON M1S0K5

647-***-**** ***********@*******.***

OBJECTIVE: Call Center / Supervisor / Account Manager

PROFILE

Extensive experience as technical support, call centre and was promoted to management level positions

Proven sales ability to meet and exceed sales targets

Answer inquiries and provide information to customers, Explain the type and cost of services

Maintain records and statistics, Perform general office duties

Excellent communications, interpersonal, time management and analytical skills

Demonstrated ability to scrutinize technical and financial data

WORK HISTORY

General Manager

Repair Depot; North York, ON 2014 - 2016

Supervised technicians for electronics, mechanical and alteration repair work

Promoted sales to the existing customers and developed new clientele

Managed inventory of parts and sourcing new suppliers for the parts

Worked with various companies to grow company production

Delivered quality customer service to maintain excellent relationship and generate repeated orders

Oversaw the operation of office and provided administrative support

Provided training and guided technician for troubleshoot and feedback

Maintaining, developing and growing a client database through building client relationships, cold calling and networking in a specific, local territory

Sales/Call Center

Zedd Customer Solutions; Scarbourough, ON 2014

Sold “Serious XM satellite” Radio Subscriptions for cars

Promoted and sold Rogers wireless services and products

Signed up new customers for Rogers and Serious XM services

Sales/Call Center 2013

Innovative Vision Marketing,Toronto,ON

Soldand promoted newspaper subscriptions such as National Post, Global Post and Toronto Star

Handled customers inquires in a professional manner

Assited customers with filling out subscriptions

Services HP Technical Support 2007

Sutherland Global, Windsor, ON

Provided technical rectification (via phone) to clients for HP printers

Utilized computerized software as a proven tool set that we adapted and applied to the unique needs of each of our products

Patiently demonstrated new equipment to subordinates

Liaised with management to strategize ease-of-use

General Motors GP-12 Auditor 2004-2006

NYX Inc., Detroit, Michigan, USA

Storage and Handling. Received, securely stored, and managed customer-owned or vendor-owned inventories until they were ready to be utilized

Configuration and Assembly. Added value to the products that we stored by configuring and assembling products on a per-order basis to meet the specific needs of our customers and end-users

Kitting and Packing. Prepared, combined, and packed components and materials into custom kits to support production, distribution and installation

Improved jigs and fixtures for parts specification

Communicated effectively and diligently with vendors and in-house engineers

Maintained day-to-day documentation and filed monthly reports

Warehouse Operator 2002-2004

TDS Automotive Inc., Windsor, ON

Coordination. Managed supply chains: scheduling, coordinating, monitoring of material flow

Fulfillment. Received and processed customer orders & shipments to satisfy B2B, B2C, and dot-com demands

Distribution. Managed and coordinated transportation processes for inbound and outbound shipments to ensure that products were moved in the most efficient manner on a local, regional and global basis

Returns. managed the reverse inventory flow and disposition of returned products in accordance with our customer's instructions

Communicated effectively with Quality Control department

Interacted with colleagues and supervisors in a friendly and cordial manner

EDUCATION & TRAINING

Manufacturing Leadership Certificate 2003-2005

St.Clair College, Windsor,ON

Programmable Logic Control Certificate 2001-2002

St.Clair College Windsor, ON

Post Graduate Diploma in Materials Management 1992-1993

Management Institute, New Delhi, India

Bachelor of Electronics & Communication 1985-1989

REC Srinagar,Kashmir, India

Volunteer Experience

Camera Crew (volunteer) 2012 - 2013

Rogers TV, Toronto, ON

Operate camera for floor production and mobile production

Effective team work with VTR and audio mixer crew

Direct signals on floor for smooth production of the show

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