Customer Service Microsoft Office
Resume:
Juan F. Hernandez
**********@*****.***
Objective
I am a dedicated self starter with an impeccable track record of attendance, performance and self development. I posses the ability to solve difficult problems with no supervision required; while maintaining a high level of quality and service. I believe in the setting goals for myself that reflect the company’s mission statement and its commitment to the customer. I have over 17 years of collection experience that include both first and third party collections. I am looking for a challenging position that can utilize my skills as a leader as well as help me grow my career. Experience
Green Tree Servicing June 2014-August 2015
Account Representative
● P rovide top service to our customers while reaching and exceeding department expectations in dollars collected, promises kept and availability.
● I have the experience in foreclosure and bankruptcy due to dealing with this type of calls on an everyday basis by trying to assist customers on reinstating the mortgage to bring them current.
● Proper documentation of collection activities to ensure that all regular and legal notices are sent.
W achovia/Wells Fargo November 2013-June 2014
Home Remediation Department Home Remediation Specialist Responsible for reviewing documentation such as tax return pay stubs, profit and loss bank statements and other important documents provided for further review for modification assistance.
Analyzing information and evaluating results to choose the best solution and solve the customer's problems.
Wachovia/Wells Fargo June 2012-November 2013
Home Preservation Department Home Preservation Specialist Provide top service to our customers while reaching and exceeding department expectations. Responsible for supporting internal and external customers by providing service in account management, operations, documents, customer service and technical support. Responsible for reviewing documents tax return pay stubs, profit and loss bank statements and other important documents provided for further review for modification assistance. Wachovia/Wells Fargo June 2009-July 2012
Account Ownership/Bankruptcy/Foreclosure Department Collector 3 Specialist Provide top service to our customers while reaching and exceeding department expectations in dollars collected, promises kept and availability. I was part of the Wells Fargo mentoring program that gave me the opportunity to share my skills and help others develop their skills.
Maintained top 10% ranking in dollars collected while minimizing risk to the company and increasing its profitability.
I have the experience in foreclosure and bankruptcy due to dealing with this type of calls on an everyday basis by trying to assist customers on reinstating the mortgage. Asset Acceptance September 2004-June 2009
Collections Collector
Responsible for collecting charged off credit accounts while maintaining high level of service. Exceeded department requirements in dollars collected through my employment while working in a fast paced and constantly changing environment. Rent-A-Center July 2002-September 2004
Sales/Collections Account Manager
Managed delinquent account by door to door contact as well as telephone contact. Assisted in the purchase process all the way to delivery of the merchandise. Skills
Extensive knowledge of FDCPA as well as state and federal specific collection guidelines. Good PC skills with the aptitude to learn new systems quickly Advanced knowledge of policies and procedures related to loan products/programs supported.
Ability to coordinate multiple tasks and distribute complex work within a specific department. Ensures the units work is complete on time and accurately by planning, coordinating and monitoring the daily activities of the moderately complex to complex work of less senior team members.
Fluent in English and Spanish (read, write and speak), Spanish certified through Wells Fargo. Knowledge of Microsoft office, Lexis Nexis, CPI (LPS and Rumba 512), ER, and Workflow. References
1. Martin Villarreal Previous Employee/Wells Fargo 2. Gabriel Garcia Previous Employee/Wells Fargo
3. Andrea Cerna Previous Supervisor/Wells Fargo
4. Angslee Barbosa Previous Supervisor/Wells Fargo
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