IT System Administrator

PHONG VU, TRAN

Address: #** – **** FIFTH LINE WEST, MISSISSAUGA, ON

Phone: 647-***-****

Email: ***********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

** ***** ** ********** ** IT service and support, IT System Administration, IT Enterprise Solution Consultant (Server, Storage, Network, ITSM, …)

Pre-sales technical skills: presentation, verbal and written communication, doing Proof-of- Concept, making proposal.

Post-sales technical skills: hardware and software installing, configuring and managing

Learning skills: self-study, updating new products and technologies SKILLS AND EXPERIENCE

IT System Administration

Setting up, configuring and managing server, storage, network, management software and other enterprise IT components

Providing end user support helpdesk

Advising management board for IT investment

IT Enterprise Solution Consultant

Knowledge of products and solutions from leading IT companies: IBM Tivoli software, NetApp storage, HP storage.

Data protection solution: Tivoli TSM backup, archiving, NetApp Snap Suite products, HP Data Protector

IT Service Management: IBM Tivoli, NetApp OnCommand, HP OpenView

Solid background of storage technologies: SAN/NAS/DAS, FC/iSCSI/FCoE, …

Customer presentation, doing PoC, making solution proposal IT Service and Support

NOS implementation: Linux, HPUX, Windows Server, VMWare vSphere 5

Email system: MS Exchange, IBM Lotus Domino, Mdaemon

Networking: Cisco, HP

Backup solutions: VEEAM, HP Data Protector, IBM Tivoli TSM

Database Administration: MS SQL, MySQL

PC hardware and software installation, troubleshooting, remote and onsite user helpdesk support (email, Internet, Windows/Linux, printer, scanner, data backup, …) TRAINING AND CERTIFICATIONS

Certified OSCAR (Open Source Clinical Application Resources) Service Provider

VMWare vSphere 5 Install, Configure and Manage training

IBM System p5 Technical training

NetApp DATA ONTAP C-Mode training

NetApp Accredited Sales Architecture Professional (ASAP)

NetApp Certified Data Management Administrator (NCDA)

NetApp Certified SAN Implementation Engineer (NCIE)

ITIL Foundation v2

Cisco: CCNA

HP NSP (Network System Professional), Wireless Solution, HP9000 and OpenView Solution PHONG VU, TRAN

Address: #62 – 2355 FIFTH LINE WEST, MISSISSAUGA, ON Phone: 647-***-****

Email: ***********@*****.***

EMPLOYMENT HISTORY

IT System Administrator July 2013 – Now

Health Quality Innovation Collaborative (HQIC), Brampton-Ontario Canada

Maintaining the IT infrastructure for HQIC organization: development servers, backup servers, virtualization servers, backup systems, network systems, … Working mostly with VMWare vSphere, Windows 2008 and 2012, Linux, MS SQL, MySQL, switches, routers, firewalls, cabling, …

Deploying and maintaining the OTRS helpdesk application system for HQIC customer service applications (Oscar, HQIC portal, …)

Providing network system and desktop user helpdesk support for HQIC’s customer: Wise Elephant health team, GoEyeCare health team, CommunityMD health team,…

Contributing in deploying HQIC’s projects: Single Sign-On with Ontario eHealth portal, Single Sin-On with Yammer (using MS ADFS Server), CRM, Project Server.

Providing OSCAR EMR software (Open Source Clinical Application Resource – Eletronic Medical Record) professional services to HQIC’s customers, including installation, maintaining, backup and troubleshooting.

Setting up daily backup critical systems using VEEAM solution HP Storage Division Sales Specialist Jan 2013 – Apr 2013 Hewlett-Packard Enterprise Group, Vietnam

Supporttig HP sales team and partners to deliver project-based HP storage business.

Conducting promotion programs for value distributors to push HP storage run rate products.

Enabling partner sales and technical with HP storage skills.

Working with HP Storage Product lines: 3PAR, StoreVirtual, MSA, … Technical Pre-Sales Consultant 2008 – 2012

NetApp, Vietnam

Providing technical support to NetApp and partner sales team to deliver country target revenue

Making technical proposals, presentation, PoC, providing partner training on new product update.

Being deeply trained and mastering NetApp products and solutions: FAX/V storage products, DATA ONTAP, OnCommand Management Software, … Tivoli Technical Sales Reps 2007-2008

IBM Software Group, Vietnam

Providing technical support to IBM and partner sales team to deliver IBM Tivoli product target revenue

Making solution proposal, presentation, PoC, providing partner training on new product update

Doing several TSM (Tivoli Storage Manager) PoC sessions

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Moving various roles 1996-2007

HPT Vietnam Corporation (top 5 of IT system integrators), Vietnam Website: http://www.hpt.vn

Customer service & support technician

Hardware and software installation

Network implementation

Customer onsite helpdesk, troubleshooting support PHONG VU, TRAN

Address: #62 – 2355 FIFTH LINE WEST, MISSISSAUGA, ON Phone: 647-***-****

Email: ***********@*****.***

Being trained and providing some projects of HP UX services during this period: SAMSUNG, Korea First Bank

IT System Administrtor

Implementing, maintaining company IT system, including PABX, LAN/WAN network, server, storage and application systems

Providing helpdesk for end users

Advising management board on IT budgeting

Technical Presales

Proposing IT solutions, including server, network, storage and application to enterprise customer

Presentation, conducting PoC

EDUCATION

Bachelor - Information Technology 1996

University of Hochiminh City, Viertnam

Bachelor – Business Administration 2009

National University of Economics, Vietnam

REFERENCES

References will be provided upon request

Contact this candidate