IT Infrastructure Support Analyst
Resume:
OBJECTIVE: IT Infrastructure Analyst
PROFESSIONAL SUMMERY
Hands-on work experience in a Telecommunication organization where responsible for designing, implementation, configuration of Windows and IT infrastructure with Virtualization
5+ years of experience in System Integration. In this tenure provided IT support to most of the Telecom organizations, Banks and Financial Institutions on Server, Storage, Backup and DR solution
Over 5 years of experience in Inter Server Platforms, Windows systems, VMware vSphere, Hyper-V, Citrix Xen Server and SAN Administration
Completed certification on VCP, MCTS, ITIL and HP AIS
Team player and ready to provide 24/7 operational supports considering demand of situation
Experienced of work in stressful situation when system was down and customer creates priority
Maintained relationship with vendors day to day to ensure proper support and get updated knowledge about technology
Quick learner, Excellent communication skills with leadership capability and innovative
Completed Bachelor of Science Degree in Electrical and Electronics Engineering
Trained in Microsoft, HP, VMware, McAfee, EMC technologies
Self-motivated, organized, be able to worked under pressure as worked in telecom operations team
CERTIFICATION:
Certification on Microsoft Windows Server Virtualization Technology, System Center, Microsoft Lync Server 2010, Microsoft System Centre Operation Manager (SCOM)
VMware Certified Professional on Data Center Virtualization, Cloud and Network Virtualization
VMware Technical Sales Professional and Sales Professional
Accredited Platform Specialist for HP BladeSystem Solution, ProLiant ML/DL/SL Servers and StorageWorks Integration
ITIL® Foundation Certificate in IT Service Management
TECHNICAL SKILLS:
Operating System: Windows Server 2008/2012, Red Hat Enterprise Linux
Application : Active Directory, Group Policy, File Server, IIS, WSUS, RDP Services, Exchange 2010
SAN (Storage Area Network): EMC, HP, EMC CX4-960, VMAX 20k
Virtualization : Hyper-V, VMware, ESXi, vCenter, Citrix Xen Server
Server Platform: Dell, IBM, HP enterprise rack/blade server
Networking: TCP/IP, Basic Networking concept
Other: Microsoft Office suite, Visio, McAfee ePO, Lync 2010, Packet Analysis, FTP, SSH, DNS, DHCP, Backup, ManageEngine Application manager, IT360, HP IRS, ITSM Ticketing
PROFESSIONAL EXPERIENCE:
Robi Axiata Limited 2013–2016
Specialist, System Administration
Worked as key member of Windows Systems Administration team, wrote PowerShell Scripting evaluated the project deliverables, new policies, ensured strategy to ensure standard operations
Met with stackholder, gathered requirements and deploy upgrades in a manner which ensure proper automation and aligned with business process. Maintained 200+ Physical and 800+ Virtual Servers
Tested and prepared technical documents and shared with relevant teams, as a result reduce man hour by 50% for the relevant task or process
Followed proper Change Management and incident manager procedure as per ITIL guideline
Communicated with vendors for regular support, health check, knowledge transfer sessions for seamless operation and self-enablement, maintained inventory and licensing true up
Administered IT System High Availability features – DR, Clustering, Load balancing
Maintained and monitored of system health and performance which helps to achieve 99.95% system uptime KPI for Datacenters and keep contact with vendors to ensure the same
Evaluated and implemented IT Security best practices, deploy updates and patches
Managed virtualization platforms, updated patches as per plan to follow standards
Administered ManageEngine application manager, EMC ESRS which helped proactive and reactive alerting and notification to reduce sudden outage, McAfee Antivirus ePO for VSE and DLP
Tech Valley Solutions Ltd 2010 – 2013
System Integration Engineer
Managed projects with HP x86 Servers, Blades, HP Storage, Data center solutions as partner engineer
Provided 24*7 Maintenance support for priority customers to ensure business need
Trained and certified on HP ISS and ESSN Products
Worked as a subject matter expert of Microsoft solutions to analyze, design and implement AD, Exchange, Lync related solutions and third party software
Configured rack; staging server; done cabling and configured platform as industry standard
Performed regular health check for installed hardware at customer site to reduce unplanned outage
Provided internal training within team which results cost reduction for training purpose
Maintained partnership benchmark with partners (HP, Microsoft) for technical team with required trainings and certifications
Prepared documents, Low level design, High level design, Proposals for projects
Managed decentralized teams to ensure faster service delivery and maintain customer satisfaction
EDUCATION:
Bachelor of Science in Electrical and Electronic Engineering 2010 Ahsanullah University of Science and Technology
TRAINING:
Microsoft Exchange 2007/2010 to 2013/2016 Migration Workshop at Microsoft 2016
Microsoft Azure Foundation Iaas and PaaS Workshop at Microsoft 2016
VMware vSphere: Optimize and Scale Workshop at VMware Education Services 2015
Symmetrix VMAX Business Continuity Management at EMC Education Services 2015
EMC SAN Management : B-Series and MDS at EMC Education Services 2015
Hyper-V and SCVMM 2012 Implementation and Management at Microsoft 2015
VMware vSphere with Operations Management: Fast Track at VMware Education Services 2015
Training on HP Blade System Fast Track at HP Education Services 2014
McAfee ePO and VSE Administration at McAfee University 2014
Technical Workshop on Administration of Oracle Identity Manager Solutions by Ora 2014
Red Hat Enterprise Linux Hands of Training at IBCX-Primax 2014
Managing HP StoreOnce Backup Solutions at HP Education Services 2013
HP Blade Systems Service and Support Training at HP Education Services 2012
Training on Managing HP 3PAR StoreServ at HP Education Services 2012
Technical Training on Microsoft Private Cloud at Redynamics Asia 2010
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