Customer Service Sales

CANDIDAL. BERRIOS

* *********** **** **** ***, Boston MA 02215 617-***-**** *******.*.*******@*****.*** 18+years of experience as a dynamic, accomplished, and results driven professional with expertise in all phases of sales, management and team skills seeking a challenging and rewarding position to contribute to the employer’s further success

AREAS OF EXPERTISE

Project Management Business Management Team Skills Product Sales and Marketing

Customer Service

Presentation and Communication

Interior and Product Design

Organizational Leadership

Expense and Inventory Control

QUALIFICATIONS PROFILE

Highly effective sales professional with consistent record of revenue and client satisfaction

Negotiations and contract administration custom tailored and designed for all budgets

Excellent track record of organizational leadership in office management, consistently successful project management, and streamlined business operations

Effect process improvement and problem solving while multitasking responsibilities

Exceptional interpersonal, communication, and presentation skills CAREER HIGHLIGHTS OFACHIEVEMENTS

Saved company over $10,000.00 annually by recommending change in work flow and designing a docking station for required tools

Compensated and awarded for developing a new production line layout and improving operation procedures to increase companywide productivity by 43%

Awarded education scholarship for service excellence award

Implemented procedures to reduce ordering and measurement errors by 38%

Captured 3 million in new revenue in 2007 – #2 Showroom Award

Top Sales Award Performer - Record breaking 6 retainers in a month

Ranked top 10 US sales – Top 30 of worldwide sales representatives – Top 15 worldwide showroom ACADEMIC BACKGROUND

Interior Design International Fine Art College of Miami Technician Apprenticeship in Electrical and Mechanical Engineering Sony Electronics / Penn State University

Business Management Westmoreland College

Peak Performance Management Sandler Training

TECHNOLOGY SUMMARY

AutoCAD Autodesk 3D Modeling Adobe Photoshop

Adobe Illustrator Planit Fusion Professional Revit Architecture SketchUP CAD-Kit Microsoft Excel

Microsoft Office Microsoft Word Microsoft PowerPoint CANDIDAL. BERRIOS

PROFESSIONAL EXPERIENCE (Continued)

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PROFESSIONAL EXPERIENCE

Designer / Showroom Manager / Project Manager

Casa Design Boston, Boston, MA

Leicht Boston, Boston Design Center, MA

November 2012 –June 2015

Designer / Showroom Manager / Project Manager

Poggenpohl Boston, Boston, MA September 2006 – September 2011 Expertly designed modern cabinetry, millwork, and layouts for builders, development corporations, and residences. Engaged in comprehensive management of office, showroom and staff members as well as business growth and development. Consistently recognized as a top sales performer with excellent customer service.

Designer / Sales Consultant

Designer Cabinetry, Inc., Newton, MA June 2004 – September 2006 Successfully engaged in project management, developing progressive designs, generated accurate estimates, and tailored product selections for clients, architects, and contractors. Designer / Outside Sales Representative

Italian Pavilion, Inc., Miami Design District, FL October 2002 – June 2004 Effectively assisted with the management of showrooms, product orders and customer relations. Formed strong business relationships and promoted retail sales for high-end Italian furniture suppliers. Operations Process Designer

Sony Electronics Technology Center of Pittsburgh, Mt. Pleasant, PA February 1996 – February 2002 Skills include: Presentation, Planning and Forecasting studies; Business Development and Management; Design and Development; Project Management and Negotiations. Skillfully designed new processes for operational flow in product manufacturing. Implemented new procedures to correct training difficulties and enhance productivity. Accurately conducted comprehensive quality control. Thoroughly analyzed and interpreted design evaluation and testing data. Received achievement awards for Excellence and Design Improvement. Trained and certification in OSHA, HASMAT, 6-SIGMA, ISO 2001, and Team – 1.

Residential Designer

C&C Lumber Company, Tarrs, PA April 1994 – February 1996 Provided excellent customer service and served as a point of contact for clients. Ensured streamlined office operations, including order processing and delivery tracking. AFFILIATIONS

Member Fayette SPCA - Big Sisters Of Boston

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