Customer Service Engineer
Resume:
Radwa magdy
Address:
Teraet El-gabl ST, El-zaytoun
Cairo, Egypt
Mobile:
Email:
************@*****.***
Communication engineer with a good experience in security and surveillance systems, both technically focused and customer oriented. I am looking for career that is both challenging and reward.
EMPLOYMENT DETAILS
Employer: Skyway Technology
Job Title: Technical Engineer
1st Aug 2015 to current
overall responsibility to the technical issues and try to solve it.
Software maintenance and the installation of surveillance systems.
Testing the electronic devices .
Support customers, present technical information and explain to them the installation of products.
Problem solving network issues that may conflict the system to be stable.
Employer: Raya Contact Center
Job Title: Technical Support Specialist in Etisalat UAE
3rd Aug 2014 to 25th Feb 2015
overall responsibility to the technical issues and try to solve it.
Provide friendly and helpful customer service as first point of contact.
Support customers in Etisalat's services like (Landline - internet - TV).
Problem solving network issues that may conflict the system to be stable.
Present the technical information and the latest offers.
Follow-up the customer 's complaints to satisfy customers.
PERVIOUS TRAINING
Trained in National Air Navigation Services Company ( Communication, Radar & Telephone systems).
Trained in Egypt Air (IT-Sector) (Network, security & Management).
EDUCATION
University Education: Faculty of Engineering in El-Shrouk Academy.
Department: Communication and Electronics.
Class: 2013-2014.
Computer Skills
Microsoft Office.
Electronics (Analog & Digital).
VHDL.
CCNA.
MCSD 2012.
Programming Languages in Web Development field.
Language Skills
Native Speaker Arabic.
excellent command / highly proficient in spoken and written English.
Personal Skills
Ambitious and hard worker.
Some Characteristics of leadership.
Capability of handling high working load and working under pressure.
Cooperative and capable of team working for achieving common goals.
Capability of self-motivation.
Contact this candidate