Customer Service Representative

Areas of Expertise

PC hardware, peripherals and Microsoft desktop OS.

Data management

Microsoft office

Back-up systems

Internet services (mail, web)

Programming (Java, C++, VB.NET)

Web design

PERSONAL SKILLS

Problem solving

Customer service

Troubleshooting

Analytical

Evaluating

PERSONAL DETAILS

Jonette Dela Cruz Lacsao

162 Quintos St.

San Jose, Navotas City

M: 090******** / 094********

E: *******.*.******@*****.***

Jonette Lacsao

About Me

I am a graduate of BSIT from Manila, Philippines. I have good knowledge in both programming and web designing, and I love to do both. In my 4th year in college, I was able to finish 2 programs using VB.NET and C++. I also have knowledge in pc hardware and basic networking. I attended Java SE training during my on-the-job training. I experienced working online as a virtual assistant for two months while studying where I developed my web sourcing, data analysis and data management skills. I worked as a Transaction Support representative in a financial account (Capital One Sitel) where I learned a lot of things like handling customer better, to be a team player and being committed on what I am doing.

Work Experience

Customer Service Representative, Sitel Philippines

(May 2014 – June 2015) Eton Cyberpod – Ortigas (Corinthian) Ortigas Avenue cor. EDSA

Technical Chat Support, Convergys Philippines

(Oct 2015 – present) 6796 Ayala Ave. cor. Salcedo St., Legaspi Village, Makati Cty

Key skills and competencies

•Experience of problem resolution & quality assurance procedures.

•Able to communicate complex IT issues to suppliers and non-technical staff.

•Ability to work well in a team environment.

•IT security experience including anti-virus / malware, encryption deployment.

•Experience of web content management systems.

•Have exceptional verbal and written communication skills.

Educational Background

City of Malabon University (2010 - 2014)

Maya-maya corner Pampano St. Dagat-Dagatan, Malabon City

Bachelor of Science in Information Technology

Deparo High School (2008 – 2010)

Deparo, Caloocan city

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