Manager Management

************@*****.***

India: +91-963***-****

IT Delivery Manager ~ Program Manager ~ Senior IT Manager Strategic Planning & Execution – Program Management– Customer Relationship Management Business Analysis & Quality Assurance – Project Planning & Execution – Delivery & Operational Excellence P&L Management – Presales and Practice Capability Development – Staffing & Resource Management

Managing large scale Information Technology transformation programs for Infogain involving high degree of complexity, Integrations with multiple legacy applications, handshake with multiple and varied level of stakeholders, huge business process change management and financial consolidation.

Identifying new business opportunities in the Middle East region and building capabilities within the Oracle Practice to operate in a state of readiness all the time.

Has been instrumental in setting up the ODC for Cree Inc. at Zensar. The ODC has substantially grown from 5 people to 70 and service portfolio has been extended to Oracle Apps, Database Administration, BI Support, Hyperion, JDA & Adexa planning, Infrastructure Management and BPM.

Played a crucial role in winning a multi-year and multiple million dollar extension contract from Cree Inc.

Seamlessly managed highly talented team of Business Analysts, functional and technical architects and implemented Oracle EBS Release 12 and GAIA project to multiple subsidiary companies of Toshiba America. Played a major role in winning the entire Oracle Apps production support deal for Zensar

Managed parallel upgrades of Oracle EBS to release 12 and OBIA upgrade from 7.9.5 to 7.9.6 and link it to the new data structure corresponding to EBS R12. The OBIA upgrade was the first global upgrade for Oracle.

Spearhead a project that allowed Symantec and its Singapore and Japan based subsidiaries to carry out the business using Buy Sell model in an Intercompany environment and save on commissionaire cost and withholding taxes

Led the team of 25+ professionals including solution architects and developers and designed out of the box multi leg supply chain solution in Oracle for Fluke Corporation and all of its subsidiary companies in Europe and US. This project was Pivotal in getting the entire Oracle Application support for Fluke and establishing Offshore Development Center for Danaher group of companies in Zensar.

Developed and executed strategic plans to enhance the effectiveness of Engineering Graduates Recruitment, Trainings and Deployment across the projects/practices in manufacturing vertical in Zensar –Successfully Trained and Deployed 100+ graduates as per the requirement of projects.

Energetic, trusted, and detail-oriented Senior IT Leader and strategic solutions provider with a diverse career graph spanning nearly 18 years of global experience of managing Software Services and Delivery Programs in diverse technologies and domains such as Oracle EBS, Business Intelligence, Hyperion, Microsoft Technologies, Infrastructure Management, Manufacturing, Supply Chain Management, Finance, CRM and Business Process Management.

Over 12 plus years of experience in IT Program & Project Management with proven expertise in: implementations of Oracle Applications across different modules, Presales Proposal Writing, Preparation of Statement of Work (SOW), Project Estimations, Pricing & Margin Analysis, Planning, Scheduling, Resource Loading, Requirement Analysis, Scope Design, Project Execution, Risk and Issue Management, Post Go-Live Support and Transition.

Proven expertise in creating new revenue channels and profit maximization by prioritizing continuous improvement, identifying new avenues and implementing cost containment strategies

Demonstrated thought leadership skills – Develop strategies that align to business unit and corporate strategies, organized Road Map show, Led empowered teams to build capabilities within the practice - To operate in a state of readiness all time

Demonstrated ability to transform customer – vendor relationship into partnered – One Team Relationship

Drive solutions to bridge the gaps between business and technology with expertise in managing complex programs and multiple concurrent projects

Lead a set of integrated programs or projects from inception to implementation to maximize value and profits

Motivational management style with proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth.

Partnering closely with business leaders, stakeholders and senior executives. Adroit in performing stakeholder management role, ensuring closer collaboration between the global delivery teams by proper liaising and coordination Dubai Customs, UAE, Etisalat, UAE, Cree Inc. USA, JDSU, USA, Toshiba America, USA, IMMI USA, Symantec Corporations Singapore, Dairy Crest, UK, Fluke Corporations Netherlands, Agilent Technologies USA, GDTV Kuwait, Seagate Technologies Inc. USA and Spectra Net Ltd. India

Summary of Experience

Selected Career Highlights

Major Clients Worked For

Professional Experience

Deputy General Manager – Delivery, InfoGain System Pvt. Ltd, India (Jun-2015 – Till Date) Job Profile:

Prepare, track, and execute IT Strategic Plans; outline both short-term (1-year) and long-term (5-year) goals and objectives; monitor plan progress, prepare quarterly reports and deliver updates to Top management.

End to End Account relationship and Delivery management with overall execution responsibility of all Middle East based accounts for International vertical. Accountability for a revenue target up to 16 million AED

Accountable for all aspects of Delivery Management, Presales, Resourcing, Account Planning and Forecasting. Key Achievements:

Presented 3 year road map plan for International business unit and Oracle Practice development; outlining areas of opportunities, year on year growth, investment needed and decisions to be made. As a result, got an approval from Top Management on the investment needed and to build capabilities within the Oracle practice

Proposed and Presented phased project implementation approach to Dubai Customs IT and Business stakeholders to minimizing the risk of going live with large IT transformation project involving high degree of complexity and business process change and helped them overcome the resistance in adopting the change.

Significantly contributed in winning the Oracle EBS support service contract from Netapp, Transitioned Application support services from existing vendor to Infogain and in building of support service center for them in India Program Manager /Group Manager - Projects, Zensar Technologies Ltd., India (Jun-2005 - Jun-2015) Job Profile:

Accountability for revenue of over 6 million dollar and team sizes of up to 80+ professionals

Responsible for Account Planning and Relationship management, Develop strategies for growth and to maximize profits, initiation of customer satisfaction surveys and service improvement initiatives.

Manage portfolio of projects & services in diverse technology for multiple customers with overall execution responsibility

As a Head of Offshore Delivery Center for Cree Inc. Responsible for Defining and establishing communication and governance model and processes to drive and manage projects and services from ODC.

Serve as Single point of contact for billing issues, personnel matters, contract extensions, project statuses and reviews

Provide leadership and guidance on all pre-sales activities; collaborate with different practices to research on RFP’s, POC’s, Estimations, Costing and preparation of proposals for the accounts managed.

Develop and execute strategies to build pool of talented resources and deploy them on different projects Key Achievements:

Head of Offshore Development Center – Cree Inc.

Established ODC for Cree Inc. at Zensar in 2009. The ODC grew from 5 people to 65 people in a short span of time. The ODC involves a string of services including Oracle EBS, Hyperion, .Net, IM, SFDC, Oracle OBIEE, IT and Finance BPO

Played a crucial role in winning a 3 year extension contract of USD 5 million from Cree

Managed parallel upgrades of Oracle EBS to release 12 and OBIA from 7.9.5 to 7.9.6 and link it to new data structure corresponding to EBS R12. The OBIA upgrade was the first global upgrade for Oracle

Managed the team of 15 people and implemented Custom SCM BI Solution for Cree and helped them save significant annual cost on BI licensing

Managed the Microsoft Chinese Localization project which helped Cree successfully complete the merger of two manufacturing facilities located in different places and open the new manufacturing facility in China.

Successfully Managed the CLS Reengineering project to bring Cree’s legacy ERP or non ERP manufacturing applications to the latest 3-tier VB.Net technology.

Rollout of Oracle EBS Release 12 to Italy and Racine, US locations and implementation of Oracle Advance Benefits and self Service HR

Implemented monthly and quarterly engagement reviews with account stakeholders. Successfully implemented Release management and change management strategies

Program Manager /Group Manager Projects

Led the team of 22 professional and Implemented Buy Sell model between Symantec Asia Pacific and Symantec Japan. Streamlined major feature of Oracle Supply Chain Management and implemented intercompany transactions. This project helped Symantec generate additional revenue and save on commissionaire cost and withholding taxes

Implemented out of the box B2B solution using Oracle for Fluke Corporation and all of its European subsidiaries to simplify their supply chain processes. This project was pivotal in getting the entire Oracle EBS support of Fluke and setting up ODC for Danaher group of Companies in Zensar.

Rolled out Oracle EBS and GAIA to multiple subsidiaries of Toshiba America to bring uniformity to their accounting structure. Played major role in getting the Oracle EBS Support for Toshiba America and the companies rolled out on GAIA. Assistant Manager-Enterprise Applications, Deloitte Consulting India Pvt. Ltd., India (Dec-2002 - Jun-2005) Job Profile:

Manage a team of functional and technical consultants and provide development, support and enhancement services in Oracle EBS. Accountable for all aspects of project planning, Work Allocation, Scheduling, tracking and status reporting.

Manage and follow Change Management, Configuration Management and Release Management plans and activities

Preparation of documents regarding requirement analysis, impact analysis, effort estimation, technical design document, test plan, traceability matrix and other documents needed for CMM Level 5 rigors.

Troubleshooting and bug fixing of the issues related to OM, INV, PO and AP, AR and GL Modules. Development of new interfaces and reports

Key Achievements:

Designed and implemented the solution for critical customizations. Streamlined the processes for Invoicing Consolidation and real time master data management for Items and customers between independence and oracle vanilla instances.

Initiated Peer review and improvement in communication processes and as an individual contributory helped to reduce the Issue volume from 200+ to 70 in a short span of 2 months by implementing long term solutions.

Consistently rated as an outstanding performer and awarded with back to back promotions Senior Software Engineer, SQL Star International Ltd., India (May-2002 - Dec-2002) Job Profile:

Involve in preparation of Project plan, schedule and technical strategies to smoothen development activities and timely delivery of project to the customer within budget and quality parameters with the aim of maximizing client satisfaction.

Collaborate with Customer IT and business teams to analyze the business requirements, prepare functional and technical specifications, work on development, testing and roll out of new systems and functionalities to customer

Conduct phase wise Quality Analysis by analyzing internal and client reported bugs and prepare CAR (casual analysis report) to improve team performance

Key Achievements:

Implemented Mirroring System for Seagate Technologies using Oracle EBS standard APIs to Create, Book, Schedule and Pick & Ship Confirm IC sales orders at shipping site in a near to real time environment using Seagate Interface Bus to publish and receive the data.

Delivered high number of reporting requirements in Oracle EBS to GDTV Kuwait in a short span of time with high quality. ERP Consultant, Spectranet Ltd., India (Nov-2000 - Apr-2002) Job Profile:

Coordination with Process Owners and Preparation of documents regarding Requirement Study, Solution Design, Gap Map Analysis, Technical Specifications, Configuration, Test Plans, Cut Over and Deployment

Proposed solutions regarding post implementation problems. Areas include from raising requisitions, RFQ’s, Purchase Orders, receiving transactions & Issuance of items in Inventory.

Analyzed reporting requirements, prepared specifications for development of new reports and configuration of FSG reports for various MIS Purposes.

Involved in data conversion and Item open interface programs which consists of writing SQL*Loader scripts to load data from the legacy system into the Oracle Applications Tables Key Achievements:

Successfully Implemented Oracle Financial Release 11 for Spectranet and brought over the cleaned and reconciled historical data from legacy systems to Oracle Application. Received accolades from the senior management of company. Member Technical Group, Path Infotech Ltd., India (Jan-1999 - Aug-2000) Job Profile:

As a Module Lead was responsible for System study and analysis, Application design, development, testing and post implementation support of custom ERP applications. Key Achievements:

Successfully implemented custom ERP System for Jindal Strips Limited in Hisar and Foreign Trade Statistics System for Directorate General of Commercial Intelligence, Calcutta. Both the systems were developed using Oracle D2K Technology Software Engineer, Netcom System & Software (I) Pvt. Ltd., India (Nov-1997 - Dec-1998) Job Profile:

Application design, development, testing and post implementation support of applications. Key Achievements:

Successfully implemented custom MRP System for Injectoplast Limited – A Lohia Group Company in Kanpur and Excise System for Whirlpool (I) Ltd. Both the systems were designed and developed using Oracle D2K Technology Education, Certifications & Appreciations

Lean Yellow Belt Certification from Zensar – 2015

Certificate of Appreciation from Cree Inc. for effectively leading the Cree ODC team from its inception through the R12 Upgrade – 2011

Certificate of Excellence from Fluke Corporation for outstanding contribution towards Innovation – 2006

Certificate of Appreciation from Fluke Corporation for exceptional support and contribution in the success of Phase II & III Oracle Europe Implementation - 2007

Fast Track Project Management Certification from Zensar – 2010

Certificates of Achievement from Oracle for undergoing training on Oracle Financials in 2001

Oracle Developer 2000 Certification from Brainbench - 2001

Honors Diploma in Advanced System Management from ICS, New Delhi - 1997

Masters of Arts from Rani Durgavati University Jabalpur (M.P) – 1997

Bachelor of Science from Dr. Sir Hari Singh Gour University Sagar (M.P) - 1995 Technical Skills

Personal Particulars

Date of Birth :- 28th August 1974

Languages :- English and Hindi

Marital Status :- Married

Address :- H-301 Mystique Moods, VIP Airport Road, Viman Nagar, Pune, Maharashtra, India 411014

Valid Indian Passport Holder – J7121253 – Valid till May 22, 2021

Reference - http://www.linkedin.com/in/vipinsinghai

Possess excellent Techno-Functional experience in various Oracle Applications Related modules

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