Customer Service Representative
Resume:
LYTRELL MOFFETT
*** **** ***. **** *********, CA 90069.
********@***.***
EDUCATION
Arizona State University Tempe, AZ
Bachelor’s Degree of Film & Media Studies, December 2015
Dean’s List
EXPERIENCE
Public Storage Glendale, CA
Reservation Sales Agent Apr 2016 - Present
Responsible for increasing business by converting as many calls as possible into reservations and renters. Achieved the highest production rate of anyone in training at the center by using customer service skills to increase the number of renters.
Caption Call Scottsdale, AZ
Interpreter/Mentor May 2014 – Jan 2016
Dictated conversations verbatim, had to maintain 95%+ accuracy, that translated to text on phones for the hearing impaired. Trained and assisted new interpreters through the training process as a mentor.
Solstice Sunglasses Scottsdale, AZ
Keyholder Nov 2013 – Aug 2014
Managed the store, including opening and closing the store, restocking merchandise, cleaning the store, counting the register and deposit box and printing reports. Applied customer service skills to increase sales and decrease returns. Brought in 2/3 of the store’s revenue by the third month there.
Answer One Communications Phoenix, AZ
Customer Service Representative Nov 2007 – Sept 2013
Provided customer service over the phone via taking messages, scheduling appointments and placing orders via various software and programs. Worked in a fast-paced call center environment. Trained newer agents upon mastering all the accounts.
Entertainment Works Inc. Tempe, AZ
Recruiter/Supervisor Jan 2007 – Nov 2007
Recruited participants and conducted market research surveys about upcoming films, their marketing, and/or exit polls on films in theaters. Kept track of quotas, managed kiosk, laptops and co-workers as supervisor.
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