Customer Service Representative

Angela Stanton

Bradenton, Florida ***** 941-***-**** *************@*****.***

PROFILE

Recent college graduate with strong work ethic, seeking accounting position. Experienced in tax preparation, inventory, accounts payable and receivable tasks. Education placed strong emphasis on Financial, Managerial, Tax Accounting & Planning, United States (GAAP), (IFRS) and (SOX).

EDUCATION

Bachelor of Arts in Accounting January 2013 – January 2016

Keiser University, Sarasota, Florida GPA: Cumulative 3.4

and contrast the process of accounting standard setting and financial statement n

WORK EXPERIENCE

Advance Talent Solutions September 2011 – August 2012

Customer Service Representative

Responded to telephone inquiries, assisted with availability of products or placed orders.

Listened attentively to caller needs, ensured the correct items were ordered which provided a positive experience and quality service to customers.

Resolved complaint/problems on the first call over 80% of the time to avoid escalation of issues.

Talented in effective communication with customers from diverse backgrounds.

Adecco Staffing February 2007 – March 2010 Engineering Document Control Assistant

Secured the valuable copy written and patented drawings, technical designs, and blueprints of company owned products including aircraft and marine black boxes.

Trimmed, filed and reproduced drawings when requested through proper channels.

Scanned huge drawings, including antiqued drawings on brittle, fragile paper, for the purpose of shrinking the originals into smaller, manageable documents that were converted into pdf files.

Communicated with in house and external attorneys for research on drawings and proprietary related paperwork, furnished by secure scan, fax or email appropriate documents for litigation.

Adecco Staffing August 2006 -November 2006

Purchasing Department/Office Assistant

Fielded telephone calls and assessed customer needs.

Negotiated with vendors for best prices.

Analyzed source documents and recorded transactions in the general journal.

Posted journal entries into appropriate ledger accounts.

SKILLS

Proficient in MS Excel, QuickBooks, MS Access, Outlook Tax Act and Audit Command Language (ACL) Software.

Superlative organization and communication skills.

Contact this candidate