Project Quality
Resume:
Michael J. Werdin
New Freedom, Pa 17349
Email *.*.******@*****.***
Objectives:
To join a successful company as a business analyst that defines goals and achieves them. Cohesiveness and constant learning is important to me. I’m excited to engage in a positive work atmosphere bringing my skills and experience to focus on continued success for my employer.
Education:
Towson University Graduate Computer Science Program Towson, Maryland
Masters Applied Information Technology & System Management 2005 to 2009
Stevenson University (Villa Julie College) Stevenson, Maryland
Business Information Systems; Bachelor of Science Degree 1996 to2001
Community College of Baltimore County Essex and Catonsville Campuses Maryland
1993 to 1995 and 2001
Cypress College - General education classes Cypress, California
1991 to 1992
Computer Skills:
Micro Office / Windows 10
CP99 Testing Tool
CJIS/NCIC/MILES Systems
CPM (Common Pricing Module)
Auto Tester – Automated Testing Tool
ISN Connexsis Engineering Communication platform
Rational Tools – Clearquest – Functional Tester – RequisitePRO and Rational Quality Manager
CPR (Corporate Provider Repository) application tool
Experience:
Highmark Inc November 2014-Present
Senior Business Technical Analyst
Collaborates with business owners/stakeholders to understand business needs, processes project specifications, business case development, cost sheet analysis and data sources.
Translates business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications keeping projects deployments on time
Reduced potential project risks by analyzing data to determine business problems, trends, and opportunities for process improvements which has saved costs and kept projects on schedule
Responsible for testing developer fixes and providing root cause analysis and corrective action plans
Responsible for identifying and documenting potential risks and defects. Lead team efforts in defect validation and collaborative resolution. For smaller projects and initiatives accountable for resource allocation up to and including matrix staff. Accountable to provide project status back to the appropriate management group and/or customer
Coordinate project team meetings to update customer and identify new needs or concerns
Highmark Inc Camp Hill, Pennsylvania July 2011-Nov 2014
Senior Quality Analyst & Software Systems Testing Coordinator
Coordinated with project teams to understand the requirements and handoffs/dependencies for the project – this usually meant touching base with those involved and monitoring progress
Ensured traceability between all requirements and test cases so the project had total testing coverage on all requirements and work flow understanding – reducing lack of communication issues
Ensured the testing schedule allows for enough time to do all phases/stages of testing required for the project – review schedule tools with team members’ daily leading to over 90% on time testing
Worked with the project team to identify what test data/input is needed for any phase of testing and laid out and monitored progress of testers
Created test plans, test cases and End to End scenarios to cover gaps and ensure customer test goals and ensured quick testing progress
Reduced gaps in testing by leading project teams in End to End Testing strategy and execution. Focused testing teams on scenarios and use case creation and outcome documentation
Avoided cost overruns and reduced errors by raising quality issues and risks throughout the project lifecycles during collaboration efforts
Trained other Quality Analysts/Coordinators with selected topics assigned to all QC’s to share knowledge which helped our area obtain bonuses for achieving department goals
Wellspan Health York, Pennsylvania February 2006-March 2011
Quality Analyst & Software Systems Testing Coordinator
Facilitated testing team as part of various projects within Wellspan through the Project Management Office
Assured quality aspects of projects were carried out according to project plan
Actively participate in quality assurance processes to maintain standards from company practices and policy
Develop and maintain test scenarios, test scripts, test work flow and other test documentation for project teams
Facilitate meetings with key project personnel to organize testing/quality efforts
Sit as a member to several core meeting groups to advise on quality standards
York International (AIG Consulting) York, Pennsylvania
October 2005-February 2006
Software Test Engineer II
Testing of embedded in-house BACNET compliant software
Accurately reported and tracked software defects using an automated defect tracking tool and through communication with the development teams
Calculated and estimated test efforts and provided updates on remaining work to project team and project management
Actively participate in quality assurance process improvement
Executed manual tests of applications, tools, and infrastructure components, using application user interfaces
Technical writing of test procedures and test documentation
Administration of Pennsylvania Courts (A.O.P.C.) Mechanicsburg, Pennsylvania
March 2004-March 2005
Systems Trainer and Liaison between AOPC and county government courts
Trained users in court case and inmate control software being deployed throughout the state of Pennsylvania that manage case load and docketing for the state of Pennsylvania courts
Performed technical writing and creation of user manuals, using assorted formats with images and table formatting
Maryland Department of Public Safety and Corrections Baltimore, Maryland
March 2002 to March 2004
Quality Software Engineer: Performed test and evaluations to validate new and/or modified application systems software, hardware, and interfaces
Ensured quality assurance standards, testing methodologies, and systems requirements. Involved with Test Artifacts; Test Cases, Requirement Traceability Matrix, and worked in conjunction with members of Quality Assurance and Requirements staff
Created manuals for users of state run criminal applications. Technical writing of system lay-out and GUI-application instruction
Took part in Quality Management efforts to perpetuate QM standards though out ITCD and assist in training of QM standards. Dealt with external relations of venders
Certifications:
ITIL Foundations Certified - 2010
ISO-9000-9002 Certified Internal Auditor (2 years’ experience)
Additional Experience:
U.S. Army active duty & National Guard Military Police Officer (Sergeant) 1985 to 1997
Carried "Top Secret" security clearance while in active military duty
American Legion Post officer (elected positions) Post # 403 Glen Rock, PA
Graduate of Army National Guard Sergeant Leadership School in Pennsylvania (1989)
Assistant Soccer Coach – Mason Dixon Storm
Assistant Basketball Coach – Southern York Basketball
Boy Scout Asst. Scout Master – Troop 24 New Freedom
Girl Scout Asst Leader – Troop 21218 New Freedom
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