Michael J. Werdin

** ****** **.

New Freedom, Pa 17349

C-410-***-****

Email acvbnq@r.postjobfree.com

Objectives:

To join a successful company as a business analyst that defines goals and achieves them. Cohesiveness and constant learning is important to me. I’m excited to engage in a positive work atmosphere bringing my skills and experience to focus on continued success for my employer.

Education:

Towson University Graduate Computer Science Program Towson, Maryland

Masters Applied Information Technology & System Management 2005 to 2009

Stevenson University (Villa Julie College) Stevenson, Maryland

Business Information Systems; Bachelor of Science Degree 1996 to2001

Community College of Baltimore County Essex and Catonsville Campuses Maryland

1993 to 1995 and 2001

Cypress College - General education classes Cypress, California

1991 to 1992

Computer Skills:

Micro Office / Windows 10

CP99 Testing Tool

CJIS/NCIC/MILES Systems

CPM (Common Pricing Module)

Auto Tester – Automated Testing Tool

ISN Connexsis Engineering Communication platform

Rational Tools – Clearquest – Functional Tester – RequisitePRO and Rational Quality Manager

CPR (Corporate Provider Repository) application tool

Experience:

Highmark Inc November 2014-Present

Senior Business Technical Analyst

Collaborates with business owners/stakeholders to understand business needs, processes project specifications, business case development, cost sheet analysis and data sources.

Translates business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications keeping projects deployments on time

Reduced potential project risks by analyzing data to determine business problems, trends, and opportunities for process improvements which has saved costs and kept projects on schedule

Responsible for testing developer fixes and providing root cause analysis and corrective action plans

Responsible for identifying and documenting potential risks and defects. Lead team efforts in defect validation and collaborative resolution. For smaller projects and initiatives accountable for resource allocation up to and including matrix staff. Accountable to provide project status back to the appropriate management group and/or customer

Coordinate project team meetings to update customer and identify new needs or concerns

Highmark Inc Camp Hill, Pennsylvania July 2011-Nov 2014

Senior Quality Analyst & Software Systems Testing Coordinator

Coordinated with project teams to understand the requirements and handoffs/dependencies for the project – this usually meant touching base with those involved and monitoring progress

Ensured traceability between all requirements and test cases so the project had total testing coverage on all requirements and work flow understanding – reducing lack of communication issues

Ensured the testing schedule allows for enough time to do all phases/stages of testing required for the project – review schedule tools with team members’ daily leading to over 90% on time testing

Worked with the project team to identify what test data/input is needed for any phase of testing and laid out and monitored progress of testers

Created test plans, test cases and End to End scenarios to cover gaps and ensure customer test goals and ensured quick testing progress

Reduced gaps in testing by leading project teams in End to End Testing strategy and execution. Focused testing teams on scenarios and use case creation and outcome documentation

Avoided cost overruns and reduced errors by raising quality issues and risks throughout the project lifecycles during collaboration efforts

Trained other Quality Analysts/Coordinators with selected topics assigned to all QC’s to share knowledge which helped our area obtain bonuses for achieving department goals

Wellspan Health York, Pennsylvania February 2006-March 2011

Quality Analyst & Software Systems Testing Coordinator

Facilitated testing team as part of various projects within Wellspan through the Project Management Office

Assured quality aspects of projects were carried out according to project plan

Actively participate in quality assurance processes to maintain standards from company practices and policy

Develop and maintain test scenarios, test scripts, test work flow and other test documentation for project teams

Facilitate meetings with key project personnel to organize testing/quality efforts

Sit as a member to several core meeting groups to advise on quality standards

York International (AIG Consulting) York, Pennsylvania

October 2005-February 2006

Software Test Engineer II

Testing of embedded in-house BACNET compliant software

Accurately reported and tracked software defects using an automated defect tracking tool and through communication with the development teams

Calculated and estimated test efforts and provided updates on remaining work to project team and project management

Actively participate in quality assurance process improvement

Executed manual tests of applications, tools, and infrastructure components, using application user interfaces

Technical writing of test procedures and test documentation

Administration of Pennsylvania Courts (A.O.P.C.) Mechanicsburg, Pennsylvania

March 2004-March 2005

Systems Trainer and Liaison between AOPC and county government courts

Trained users in court case and inmate control software being deployed throughout the state of Pennsylvania that manage case load and docketing for the state of Pennsylvania courts

Performed technical writing and creation of user manuals, using assorted formats with images and table formatting

Maryland Department of Public Safety and Corrections Baltimore, Maryland

March 2002 to March 2004

Quality Software Engineer: Performed test and evaluations to validate new and/or modified application systems software, hardware, and interfaces

Ensured quality assurance standards, testing methodologies, and systems requirements. Involved with Test Artifacts; Test Cases, Requirement Traceability Matrix, and worked in conjunction with members of Quality Assurance and Requirements staff

Created manuals for users of state run criminal applications. Technical writing of system lay-out and GUI-application instruction

Took part in Quality Management efforts to perpetuate QM standards though out ITCD and assist in training of QM standards. Dealt with external relations of venders

Certifications:

ITIL Foundations Certified - 2010

ISO-9000-9002 Certified Internal Auditor (2 years’ experience)

Additional Experience:

U.S. Army active duty & National Guard Military Police Officer (Sergeant) 1985 to 1997

Carried "Top Secret" security clearance while in active military duty

American Legion Post officer (elected positions) Post # 403 Glen Rock, PA

Graduate of Army National Guard Sergeant Leadership School in Pennsylvania (1989)

Assistant Soccer Coach – Mason Dixon Storm

Assistant Basketball Coach – Southern York Basketball

Boy Scout Asst. Scout Master – Troop 24 New Freedom

Girl Scout Asst Leader – Troop 21218 New Freedom

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