Customer Service Quality Assurance

Mohammed Abdul A’ala

Ph: (M) +917********* Email:*************@*****.***

**-*-***/*/*, New Malakpet, Hyderabad, A.P, India

Looking for a role of in a reputed industry or hospital to utilize my skills and enhance them further so as to become a better resource in the achievement of organizational goals.

SYNOPSIS

A dynamic professional with Master’s in Pharmacy (Pharmacology) from Sultan Ul Uloom college of Pharmacy and 2 years of Work experience in Hospital Pharmacy

Expertise in overseeing the compounding of medicines,dispensing of medicines,managing stock level, etc. and inmanaging all activities and daily operations of pharmaceutical services

Possess good knowledge of Clinical Audit/Drug use review projects

Excellent technical knowledge & understanding of products, processes and procedures

To ensure the accuracy, legality, efficacy and safety of prescribed medication by undertaking daily clinical assessments of inpatient drug charts, including any chemotherapy and parental nutrition.

To manage the content of the medicines inventory, ensure the availability of medicines in accordance with prescribing needs and the introduction of new medicines or uses of existing drugs for the Unit.

Excellent in providing good customer service and in ensuring compliance of quality control standards at all times

To participate in the On-call Pharmacist Rota that is shared between the Bath and Reading units, for both On-call Pharmacist duties (Including weekends and Bank Holidays)

To actively work with the Unit Clinicians and any supply sources in optimising the availability and effectiveness of medicines both qualitatively and financially

Able to drive an organization through concrete action and selling value add that increases perceived value of products and services

Ability to multi task, adapt to any situation and can work under pressure

Highly organized and principled and keeps updated with the technologies used in the pharmaceutical processes

To work collaboratively with the multidisciplinary teams.

Publish educational information for other pharmacists, doctors, or patients

AREAS OF EXPERTISE

Pharmaceutical operations

Prescription Dispensing/Compounding

Inventory Control

Clinical Applications

Customer Relationship Management

Formularies

Product Safety/Quality Assurance

Supplier/Vendor Relations

WORK EXPERIENCE

Internship with Pangea Pharmaceuticals (2012)

Key Deliverables:

Work in the research and development of medicines and other health-related products

Test medications for efficiency and safety, oversee the production process to ensure medications are produced accurately.

Responsible for conducting clinical drug trials and evaluating the results of these trials to gauge a drug’s effectiveness and to determine potential risks or side effects.

Setting doses and testing different ways that people might use the product to their benefit.

Maintain compliance with various government and industry regulations

Ensures an integrated approach to quality assurance (including good manufacturing practice) through the validation of the various stages of production and the testing of products before release.

Collate the diverse information required for patent and authorization submissions.

Assess the identity, strength, or purity of medication

Worked as Hospital Pharmacist PRIME HOSPITALS ( Sept 2013-Dec 2015)

Worked as Retail Pharmacist in Al Kauser Pharmacy(Dec 2015- present)

Key Deliverables:

Supervise the dispensing of medicines, ointments and tablets

Advice about how medicines are to be taken or used in the safest and most effective way in the treatment of common ailments

Advise consumers and other health professionals about medicines (both prescription and over-the-counter medicines), including appropriate selection, dosage and drug interactions, potential side effects and therapeutic effects

Select, advise on and supply non-prescription medicine, sick room supplies and other products

Develop legal and professional practice standards, and advise on government controls and regulations concerning the manufacture and supply of medicines

Review prescriptions to assure accuracy, to ascertain the needed ingredients, and to evaluate their suitability.

Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage.

Prepare sterile solutions or infusions for use in surgical procedures, emergency rooms, or patients' homes.

Maintain records, such as pharmacy files, patient profiles, charge system files, inventories, control records for radioactive nuclei, or registries of poisons, narcotics, or controlled drugs.

Compound and dispense medications as prescribed by doctors and dentists, by calculating, weighing, measuring, and mixing ingredients, or oversee these activities.

Plan, implement, or maintain procedures for mixing, packaging, or labeling pharmaceuticals, according to policy and legal requirements, to ensure quality, security, and proper disposal.

Teach pharmacy students serving as interns in preparation for their graduation or licensure.

Advise customers on the selection of medication brands, medical equipment, or healthcare supplies.

Provide specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, or high blood pressure.

Order and purchase pharmaceutical supplies, medical supplies, or drugs, maintaining stock and storing and handling it properly.

Offer health promotion and prevention activities, for example, training people to use devices such as blood pressure or diabetes monitors.

Refer patients to other health professionals or agencies when appropriate.

PROJECT- EXPERIENCE

To evaluate the safety and efficacy of Tedizolid Phosphate in the treatment of Bacterial

Skin Infections (Sep ’15)

To test efficacy of tedizolid phosphate and its pharmacological activity

Clinical trials done on 126 patients with bacterial infections like cellulitis,skin abscess and wound infection

Patients were randomized into 2 groups and were evaluated according to treatment protocol

One of the subject group received lenizolid phosphate which is the standard drug and the other group received tedizolid phosphate which is the investigational drug

The study was done for a period of 3 months at OMNI HOSPITAL,Dilsukhnagar,Hyderabad

The group that received that received tedizolid phosphate was more safe and efficacious and its clinical success rate was 89.9% while the group that received tedizolid phosphate the clinical success rate was about 81% and it had some adverse effects

It can be thus concluded that Tedizolid Phosphate is more safe and efficacious than linezolid phosphate in the treatment of skin infections

Estimation of Minicereal formulation for Nutraceutical Value (Apr’13)

Preparing a nutraceutical formulation from a source that is available in plenty and is inexpensive

Finger millet,Milk powder,Sugar powder used as a source

Formulation in the ratio of 3:2:2 selected on the basis of Palatability, Taste and Nutritional value

Nutraceutical formulation is estimated for presence of Calcium,Iron,Riboflavin,Niacin and Total calorific value

Results suggest presence of High amount of Calcium

Considerable amounts of Ferrous iron,Ferric iron and Dissolved Iron in the Nutraceutical Formulation

Total Calorific value is about 429.28 per 100 gms of the Nutraceutical Formulation

The Nutraceutical Formulation also contains significant amount of B-Complex Vitamins(Niacin in particular).About 9 mg of Niacin and 1.14ug of riboflavin is present

Amino acids like Valine,Isoleucine,Threonine,Tryptophan,Metheonine are present

Polyphenols present in the formulation act as natural Anti-oxidants.

SCHOLASTIC CREDENTIALS

Master’s in Pharmacy(Pharmacology)from Sultan Ul Uloom college of Pharmacy in 2015

Bachelor’s in Pharmacy from Nizam Institute of Pharmacy in 2013

Intermediate from Sri Chaitanya Junior College in 2009

PERSONAL VITAE

Date of Birth: 25thApril, 1991

Linguistic Proficiency: English, Urdu and Arabic

References: Available upon request

Mobile no-+917*********

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