Customer Sales
Resume:
Jacqueline Waits
***************@***.***
**** * ****** ******* *** 60620
Summary An organized and detailed Administrative Coordinator with many years of experience in fast paced, high volume, collaborative environments. Demonstrated leadership in planning, organizational development, and team building; experienced in personnel training, supervision, and evaluation. Special expertise in Operations support, relationship building, and business intelligence. Record of planning, coordinating, and delivering projects in a timely manner. Able to analyze large data sets to identify trends and forecast customer needs. Computer proficiency in enterprise systems and MS Office applications.
Experience:
Dex Media, Inc., Lombard, (Virtual) May 2010-December 2015
Assignment Coordinator/Specialist
Collaborated with managers and sales teams to align customers with appropriate sales channel based on location and revenue spend. Assisted in redistributing customers to alternate marketing consultants, individually and in bulk.
Managed special projects in data analysis using Excel and Access while processing transactions and pulling reports.
Mentored and trained five+ peers; delegated action items when needed. Tested new internal processes and recommended improvements to management.
Researched and verified Local to National/National to Local account migration requests. Approved and rejected relief requests for local representatives on migrating accounts.
Support/Receptionist October 2004-May 2010
Performed receptionist duties, answered/ directed telephone internal/external customers.
Assisted the Consultants with customer’ contracts and various forms required within the process.
Addressed customer needs by involving the right resources.
Scanned all completed documents and paperwork.
Claim Coordinator July 2000-October 2004
Directed and monitored a team in the analysis and creation of Customer complaint issues.
Resolved claim related problems associated with various customer related issues.
Awards/Honors:
President’s Achievement Award Winner
Four-Time Most Valuable Performer of the Assignment Team
Education:
DuPaul University, Chicago, Ill
Concentration: Business
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