Customer Service Front Desk

Hayley Autry

*** **** ****** ● Newport Beach, CA 92663 ● Phone: 760-***-**** ● E-Mail: ***********@***.*********.*** Education

California State University of Fullerton Spring 2016 Bachelor of Arts Degree in Radio-TV-Film

Emphasis in Screenwriting and Directing

Cumulative GPA: 3.5

Experience

Expeditor/ Server at Crave Restaurant & Café November 2014 – Current Santa Ana, CA

● Facilitate smooth service by coordinating between front and back of house

● Ensure quality and proper presentation of food in a timely and efficient manner

● Work with and train individual servers to improve overall performance Video Editorial Intern at Foodbeast February 2016 – June 2016 Santa Ana, CA

● Produced, directed and wrote video content for Foodbeast’s website

● Starred in various sketches while adapting to different roles

● Assisted the executive creative director for insight, filming, and future video ideas Front Desk Associate at The Cheesecake Factory November 2013 – October 2014 Irvine, CA

● Trained new front desk employees on skills and procedures to succeed in their positions

● Greeted guests with a welcoming disposition

● Maintained professional etiquette for customer service Front Desk Associate at Massage Envy September 2012 – May 2013 Orange, CA

● Acted as primary, customer-facing point of contact to manage expectations, solve issues, and satisfy customers

● Applied keen interpersonal skills to effectively sell memberships to guests

● Booked appointments to efficiently utilize each therapist’s scheduled time Skills and activities

● Advanced Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Final Cut Pro

● Social media: Instagram, YouTube, Twitter, Facebook

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