Network/technical/IT support

Charanpreet Singh

** ******* ** *********, **, M*V 2H2

Voice: 647-***-**** ***************@*****.***

* ** *

OBJECTIVE

I am looking for a position that will allow me to provide excellent Network Service to Corporate and Enterprise users where I may use my exceptional Networking skills and knowledge of different operating systems to impact customer satisfaction and improve service delivery. PROFESSIONAL SUMMARY

CCAN, CCNP Routing and Switching and Linux Certified.

Resourceful and detail-oriented Network/Technical Analyst professional with 3+ years of experience in IT.

Experience in Windows Server, VMware, MS Exchange and Active Directory administrator, migration, deployment and troubleshooting.

Maintenance of servers, licensing and back-ups of all network configurations

In-depth Cisco technology knowledge in design, administration, implementation and support.

Experience on TCP/IP, layer 2 switching and Firewall and Traffic Performance Metrics

Efficient use of Microsoft VISIO as technical documentation and presentation tools.

Excellent experience in Network Planning, Implementing, Configuring, Troubleshooting and Testing of networking system.

TECHNICAL SKILLS: NETWORKING

Operating Systems: Windows XP, Vista, 7, 8, 10, Linux Microsoft Server: Server 2008, 2012r, 2016, Virtualization Routing Protocols: RIP, EIGRP, OSPF, BGP, HSRP, VRRP & GLBP, DNS, NAT Switching: Ether channel, VLANs, WLAN, VTP, STP, RSTP, 802.1Q, PPP, Trunks Infrastructure services: DHCP, DNS, SMTP, FTP, TFTP LAN technologies: Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet Network Management: SNMP, Cisco Works, Team Viewer, Ammy Access PROFESSIONAL EXPERIENCE

IT Support Kensington Health

Analyst Toronto, ON (January 2015 – January 2016)

Provide technical assistance and support for incoming queries related to computers systems, printers, hardware, software and Network outage

Maintain scheduled availability of 99.98% for core routers and switches to ensure users access to network systems, applications, and services

In charge of scheduling and performing server / operating system maintenance, IOS updates application, patching, hardware upgrades, Virtual Machine migrations.

Administration of Active Directory users and computer

Configured and managed backup and restore procedures

Configured and provide assistance in installing Cisco Maraki Enterprise Wireless Access point

Implementation of Cisco IP telephones

Provide support and education to end users on features, operation, and usage of hardware/software systems

Plan and provide assistance to higher management on how we change and grow our infrastructure additions, deletions, and major modifications

Provided off hours support during week offs and weekends. Technical/Network Support Analyst BLS International Canada Inc. Toronto, ON (February 2013 – December 2015)

• Responsible for responding to issues related to computers, hardware, software and network

• Responsible for adding the new Cisco Routers and switches in the running environment

• Configured and troubleshoot switches, routers and access points

• Monitored network traffic and issue through fire eye software

• Testing and evaluating potential new versions of Cisco IOS software in routers and switches

• Installed and troubleshoot cable issue for new projects

• Imaged new machine and installed different software through SCCM

• Documented and implemented Active directory back up for disaster recovery

• Configured Vlans, IP address and perform Cisco switch port configurations

• Administer security and permissions for share drive access Junior Network Engineer Emery Investments

Toronto, ON (January 2013 – February 2013)

Providing technical support for desktop technology for LAN/WAN environment.

Planned, assembled and installed computer systems in designated networks as per specifications

Installed and configured IT network components and assisted in the implementation of designed IT network configuration

Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required

Provided solutions and technical guidance to clients facing technical issues and difficulties.

Maintained records of hardware issues, performance and supplies. Computer Technician Best Buy (Geek Squad)

Toronto, ON (October 2012 – March 2013)

In-store installation, configuration, testing, maintenance, repair and upgrades of various consumer electronic devices and peripherals

Performed a wide range of IT support services ranging from computer setups to data backups/recoveries, and operating system installations

System repair, backend support processes, helps desk functions and customer service.

Responsible for Billing, Shipping, Receiving.

Infrastructure Technology Ministry of Government Services, Infrastructure Technology Services Toronto, ON (April – August 2012)

Support Officer (Tier -2)

Supporting a wide range of clients across multiple ministries to identify, diagnose and resolve technical incidents as well as planning and supporting the desktop environment using ITIL incident and change management processes

Logs within ITIL framework

Updating appropriate incident and work order tickets with progress in a timely manner

Providing encrypting through Sophos, re-imaging and deployment services for client computer systems

Support via Active Directory, GPO, Roaming Profiles, VPN concepts, Terminal Services, Exchange administration, Mail Box migration, NT Backup, Symantec Backup Exec

Used different tools such as Ultra VNC, HPCA Radia, DMTOOLS and CMDB

Worked as part of Government wide IT Deployment Project – successfully transferred over 500 clients and their sensitive data to new systems.

Lab Instructor Seneca College

Toronto, ON (September – December 2011)

Facilitate seminar on how to use course-specific software

Serve as instructor during scheduled classroom hours in order to conduct exam

Enforce all lab policies, rules and procedure.

Computer Technician and Computer Window

Product Specialist Brampton, ON (December 2010 – September 2011)

Maintaining security system networks and Internet connectivity

Provided help desk support via telephone communications with Corporate & Home users

Troubleshooting software issues and hardware peripheral systems

Fielding service calls on billing, product warranty, performance, pricing, delivery. CERTIFICATION COURSES

CCNA (R&S) Cisco

Toronto, ON (JAN 2016)

CCNP (R&S) Cisco

Toronto, ON (May 2016)

CCIE(R&S) Cisco

May 2016 – (Exam Scheduled Dec 2016)

Linux Certification Red Hat

Chandigarh, India (June 2010)

EDUCATION

Computer Systems Technology Centennial College

Networking (Diploma) Toronto, ON (Graduated December 2012) REFERENCES

Available upon request

Contact this candidate