Customer Service Representative
Resume:
Shedrick Charles
***************@*****.***
OBJECTIVE
To obtain a position in the esteemed organization where my strong customer relation skills and diligence blended with the progressive experience in sales can heighten the productivity. My novel approach and promising attitude can accomplish the goals of the company in which I can obtain knowledge and excel.
SKILLS PROFILE
Valid Certification for forklift, cherry picker, and electric pallet jack operation
Strong mechanical aptitude and problem solving skills
Detailed oriented, organized, and time management skills
Good customer-relations background
EMPLOYMENT HISTORY
Inventory/Shipping Specialist
2014-2015
Forum Energy Technologies, Houston, TX
Responsible for ensuring the warehouse has a daily accurate count of all merchandise and is ready for business. Complete customer orders before given deadlines.
Pulled, packed, and shipped orders daily
Accurately used ERP system.
Load and unloaded all outbound and inbound freight using correct operational machinery.
Customer Service Representative
2011-2016
Home Depot, Humble, TX
Responsible for ensuring the store is recovered and ready for business every day. Must complete daily tasks with little to no supervision in a timely manner as well as provide customer service to internal and external customers.
Completed the daily action list using first phone mobile device.
Build knowledge and skills.
Followed guidelines for accurate productivity.
Distribution Operator
1999-2010
Sysco Food Services of New Orleans, New Orleans, LA
Responsible for the daily success and performance of product line assignments. Responsible for operating an electric pallet jack or forklift, selecting the correct products from warehouse racking, labeling product using SOS label technology, palletizing product as it is selected to build customer orders, and delivering product to the dock in a safe and efficient manner.
Worked independently.
Made accurate calculations for product dimensions.
Product Technician 1996-1999
Aaron’s Rental Purchase, New Orleans, LA
Responsible for managing customer accounts, handling confidential paperwork, load, secure, and protect product in delivery vehicle, and safely deliver product, and assisting with collections. Demonstrated excellent communication skills and work well with little supervision on a daily basis.
Input, updated, and filed customer’s information into computer store systems.
Performed routine service calls, product exchanges, and assisted with merchandise returns.
Marketing Associate 1993-1995
Hibernia National Bank, New Orleans, LA
Responsible for filing, copying, and handling personal and confidential paperwork.
Student Intern
EDUCATION
Diploma
1995
O.P. Walker High School, New Orleans, LA
Some College: Southern University of New Orleans 1997
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