Customer Service Medical
Resume:
Cynthis Marsh
Jamaica, NY *****
********@*****.***
Objective:
To serve an organization in an environment of growth and excellence that will enable me to be a valued asset utilizing my experience, exceptional skills, educational background, and ability to work well with others.
Education:
Hunter Business School, Levittown, NY, Computer Office Technology, 2003
Experience:
HORNE LLC – Governor’s Office of Storm Recovery, NY Rising Housing Recovery Program Lawrence, NY Interim Mortgage Assistance Case Representative April 2014 – October 2015
Introduced the Interim Mortgage Assistance Program and Policy to property owners.
Conducted the Interim Mortgage Assistance Program meetings with property owners in person; via phone, email, and mail.
Assisted in allocating over $20 million in Housing of Urban Development (HUD) Grant funds to eligible property owners.
Assisted eligible property owners with Housing of Urban Development (HUD) Grant funds for up to $3,000 on a monthly basis for up to 20 payments, for a maximum payment of $60,000, or until return to primary residence.
Managed a case load of over 450 Interim Mortgage Assistance applicants.
Proved the ability to multitask and resolve the client/property owner’s issues and excel within a demanding, high-volume setting.
Communicated and coordinated with the Governor’s Office of Storm Recovery, Site Managers, Leads, Case Managers, and outside Disaster Case Managers.
Ensured the satisfactory and passing of the Housing of Urban Development (HUD) audit
Stayed current on all NY Rising Program and Interim Mortgage Assistance Program policy changes and modifications.
Worked with property owners to gather all requested documents required for the property owner’s Interim Mortgage Assistance case.
Ensured the security of all property owner’s personal and sensitive records.
Reviewed and verified all required application information, insurance claims data, and grant eligibility.
Maintained strong customer service, organizational, and communication skills.
Scanned/Coded, processed documents/files, created spreadsheets, data entry.
ProSource Technologies – Governor’s Office of Storm Recovery, NY Rising Housing Recovery Program Freeport, NY Administrative Assistant August 2013 – April 2014
• Introduced the Interim Mortgage Assistance Program and Policy to property owners.
• Conducted the Interim Mortgage Assistance Program meetings with property owners in person; via phone, email, and mail.
• Prepared and organized all property owner and new property owner kiosk meetings for the NY Rising Rehabilitation Program and the Interim Mortgage Assistance Program.
• Trained the Interim Mortgage Assistance Program at the Home Office as well as outside NY Rising Offices.
Maintained strong customer service, organizational, and communication skills.
• Ensured the security of all property owner’s personal and sensitive records.
• Ordered supplies/ inventory for the office.
Scanned/Coded, processed documents/files, created spreadsheets, data entry.
• Maintained the workflow of the office.
• Performed all other duties as assigned.
Nassau County Correctional Center - Armor Correctional Health Service
Medical Records Clerk East Meadow, NY
March 2012 – February 2013
• Maintained patient files and retrieved files for scheduled appointments; filed study patient charts; filed all patient data upon receipt of information; initiated records for new patients and creates computer index; prepared file labels; maintained filing statistics; audits filing sequence.
• Responded to requests for medical records; processed letters and reports; answered and directed telephone calls.
• Retrieved patient schedules from computer system; distributed lab reports to physicians, and materials to other departments; requested information from various departments; responded to correspondence requests.
• Photocopied records and documents for billing and/or legal services; sent and received information via facsimile machine.
• Maintained strong customer service, organizational, and communication skills.
• Ensured the security of all property owner’s personal and sensitive records.
• Monitored and ordered supplies/inventory
• Communicated and coordinated with supervisor, physicals, and other healthcare professionals.
• Performed all other duties as assigned.
Nassau University Medical Center – Information on Demand
Medical Records Clerk East Meadow, NY
March 2008 – June 2010
• Maintained patient files and retrieved files for scheduled appointments; filed study patient charts; filed all patient data upon receipt of information; initiated records for new patients and creates computer index; prepared file labels; maintained filing statistics; audited filing sequence.
• Responded to requests for medical records; processed letters and reports; answered and directed telephone calls.
• Retrieved patient schedules from computer system; distributed lab reports to physicians, and materials to other departments; requested information from various departments; responded to correspondence requests.
• Photocopied records and documents for billing and/or legal services; sent and received information via facsimile machine.
• Maintained strong customer service, organizational, and communication skills.
• Ensured the security of all property owner’s personal and sensitive records.
• Monitored and ordered supplies/inventory
• Communicated and coordinated with supervisor, physicals, and other healthcare professionals.
Source Corp
Medical Records Assistant Manhasset, NY
April 2004 – March 2007
• Organized and managed patients' health information data.
Ensured paperwork is properly filled out.
• Responded to requests for medical records; processed letters and reports; answered and directed telephone calls.
• Verified accuracy and accessibility of files.
• Ensured all files are secured.
• Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.
• Maintained electronic health records (EHR) databases.
• Analyzed electronic data.
• Maintained data on patient safety, patterns of disease, and disease treatment and outcome.
• Improved upon EHR software usability.
• Developed and maintained health information networks.
• Codified patients' medical information for reimbursement purposes.
• Assigned a code to each diagnosis and procedure by using classification systems software.
• Specialized in cancer registry.
• Maintained facility, regional, and national databases of cancer patients.
• Reviewed patient records and pathology reports and assign codes for the diagnosis and treatment of different cancers and selected benign tumors.
New York Medical (Temporary Assignment)
Medical Receptionist Syosset, NY
August 2003 – December 2003
• Answered phone, mailing, emailing, copying, filing, faxing, typing, and data entry.
• Registered new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
• Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responded to patients', prospective patients, and visitor inquiries in a courteous manner
• Protected patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.
• Communicated and coordinated with supervisor, physicals, and other healthcare professionals.
• Worked 40 plus work hours per 7 day week
• Maintained medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Performed all other duties as assigned.
Skills:
Microsoft Word, HTML, Photoshop, and Internet.
References:
Available upon request.
Contact this candidate