IT Infrastructure Operations Manager

Summary

Highly motivated, results-oriented, team player, IT leader with 25+ years of multi-faceted experience in support and development of high-performance IT teams capable of providing knowledge of, and aptitude for, IT Project Management, implementing application solutions. Demonstrates excellent leader, management, coaching and mentoring abilities with the interpersonal skills needed to drive collaborative relationships. Seeking new opportunities and challenges within an organization that values hard work, integrity and results.

Highlights

•Over 15 years’ “hands on” managing support and development in a 7/24 “Keeping the lights on” (KTLO), Test Dev, UAT and Production environment

•Over 10 years Project Management in an Operations leading upgrades, migrations and virtualization for an environment with 8000 servers and 72000 desktops

•ITIL Certified (SM) experience in Incident, Change, Problem, Release, Service Desk and CMDB

•SWAT Lead Resolution Management (IBM), coordinate and communicate major incidents and outages

•Management Lead for Disaster Recovery, Business Continuity & Labour Disruption Planning and Government Accessibility program

Developed Enhanced Monitoring service offerings, descriptions, costing and bundling

Developed of annual strategic and operational plans and budgets for the Corporate

Road map

Running the department as a “business”; reporting monthly on continuous improvement activities

Mentor in the Government Mentorship program, demonstrating passion for leadership, TEAM and coaching.

Professional Experience

GOVERNMENT OF ONTARIO 2001 – 2016

Manager, Server Infrastructure Tools & Automation – Provide end-to-end service delivery and project management for infrastructure tools supporting data centres. Projects include major hardware or software upgrades, data centre migrations, replacing physical server with virtual and other infrastructure related projects that provided time saving reduce total cost of ownership (TCO).

Project Management Highlights

HSC (Health Service Cluster) EM (Enhanced Monitoring)

October 2014 to April 2015

-Successful delivery of enhanced server monitoring for critical health applications performance monitoring and tracking of server applications processes

Project Management Highlights Continued…

ITS (Infrastructure Technology Services) Hardware Monitoring

December 2013 to November 2014

-Successful delivery of consolidated hardware failure events from many sources into one. This reduced the workload to handle incident resolution and change management and therefore increase overall datacenter productivity

MTO (Ministry of Transportation) iRUS (Road User Safety)

December 2011 to November 2013

-Successful development of an enhanced monitoring solution for MTO's iRUS environment in Test, DEV, UAT and Production and real time reporting of server status. This increased customer satisfaction and reduced testing errors

ITS (Infrastructure Technology Services) OML (Operations Manager Linx) 9.X Upgrade February 2011 to November 2012

-Led the Upgrade of OML to provide enhanced monitoring and reporting capabilities for 8000 servers. This saved ITS $750K in license costs

Acting Manager, Network and Storage Systems 2004 – 2005

•Managed the interaction between Network and data Storage subject matter experts (SME), with Solutions SME and stakeholders for virtualization and capacity management issues

Interim Manager, Infrastructure Server Support 2003 – 2004

•Maintained daily 7/24 operations for Wintel and Unix environments

Manager, Hosting Solutions 2002 – 2003

•Developed the Server Solutioning environment

Manager, Corporate Internet Hosting Services 2001 – 2002

•Built processes and procedures to support Windows and Unix Server and Mainframe environments

National Coordinator / Project Manager 1999 – 2001

PRICE WATERHOUSE COOPERS, LLP Financial Advisory Services

Managed the development, implementation and support of extranet/intranet sites

Resolution Manager / Project Lead 1997 – 1999

IBM CANADA

SWAT Lead in Resolution Management. Coordinated the development of processes and procedures for a proof of concept problem resolution centre

Senior Telecommunications Analyst / Project Coordinator 1995 – 1997

TORONTO DOMINION BANK

•Standardized processes to support of critical Corporate systems Health Reviews

Professional Experience Continued …

Senior Software & Technical Analyst 1991 – 1995

ROYAL BANK OF CANADA

LAN Support, Business Analyst, Information Centre Analyst 1987 – 1991

COOPERATORS DATA SERVICES

Accomplishments

• Business Continuity Plan (BCP) Lead for Operations Extended Team

• OSS Service Excellence Award 2013

• OPS Edge Award Nominee for Valuing People, 2010 & 2011

• ITS Labour Disruption Continuity Plan (LDCP) Management Coordinator

• ITS Mentorship Program – Mentor

• Diversity Mentoring Partnership Program (DMPP) – Mentee

• Accessibility Plan Division Editor

• Manager/Coordinator for the COOP Program

• Guest Speaker on Government Hiring and Interviews – Georgian College

• Dean’s Advisory Board – Georgian College

Qualifications

-PMP Certification (Pending Exam)

-RCMP Enhance Security Clearance (CPIC3)

-ITIL Certified, Service Management Essentials

-Computer Science Diploma, British Columbia Institute of Technology

Professional Development

-Project Management Institute – Durham Highlands Chapter

-OPS Management Foundations with Labour Relations

-Government Leadership Seminars on Coach & Empower: How to Do More with Less

-Change Driven: How to Get Employees to Love Change

-ITS Executive Speakers Series – Negotiation & Conflict Resolution

-OPS Resilient Leadership Course

-Next Level Leadership: Six Key Skills for Success

-Managing Up & Across Organizations

-Influence and the Art of Persuasion

-OPS Workplace Discrimination & Harassment Prevention

-Healing is an Inside Job

-Government Management Career Development Panels

Recognition

-Ontario Shared Service - Service Excellence for Innovation, WIN BCP 2013

-OPS Edge Award Nominee for Valuing People, 2010 & 2011

-IBM Problem Assistance Center, Winner of Customer Satisfaction Surveys, 6-times 1998

-TD Bank Award of Excellence for Customer Service GOLD, 1995

Contact this candidate