Management Project
Resume:
Mr. Aseem Krishn Gupta (Software Quality Assurance Engineer)
Improve constantly, promote innovation & flexibility for achieving organizational goals & set standards for others to emulate.
Professional Summary
8.9 years of experience in IT industry worked extensively in manual, integration, UAT and regression testing in Web based applications as wells as embedded systems, analyzing technical issues, solving the issues and providing production support. Also have grip in Quality Center (HPQC), Wireshark, VMWare, Linux, C++, Automated Tools and good command on SQL Server. ITIL certified professional. He has rich experience in testing integration of complex systems. Experience within an Agile environment and SCRUM.
He possesses expertise across system analysis, verification and validation, quality management and system integration. He currently serves as a Test Lead at Tech Mahindra, working in the PTC Testing Project for Union pacific Railroad at Omaha, USA
Experience Details
Organization
Duration
Tech Mahindra Americas Ltd. (Formerly Satyam Computer Services Ltd.)
July/2007 Till Date
Project Profile#1 UPRR PTC-IETMS BOS System and Energy Management – Project Lead (May 2012 – till date)
Client Name: Union Pacific Corporation, Omaha, NE
Project Description:
The objective of the system is to achieve maximum fuel conservation along with train safety with the help of an adaptive braking algorithm and risk assessment methods as per the Federal Railroad Administration called Positive Train Control (PTC software). It is comprised of five modules onboard, wayside, back office server, dispatching and communication.
Positive train control (PTC) is a system of functional requirements for monitoring and controlling train movements as an attempt to provide increased safety.
Energy Management system – LEADER (NYAB product), Trip Optimizer (GE product) guides the engineer to ride the train in such a way that minimum fuel is burnt with a help of a algorithm coded in train management computer.
Contribution:
Lead the Test team for the testing of Onboard, Back Office Server segments and End to End Lab Integration testing for all the PTC systems
Develop regression test plan/specification based on analysis of product changes
Develop and design test scenarios and test cases for integration testing of all the segments in PTC Architecture
Complete knowledge and understanding of Positive Train Control (PTC) architecture, coordinating with the offshore team, review the test execution, providing domain knowledge to the new Team members and analyzing the issues encountered while testing.
Analyzing the issues reported while testing, raising critical defects and discussing the problems with Subject Matter Experts (SME) at UPRR.
Support field test execution
Providing domain consultancy and training to new members
Prepare Technical proposals for new Railroad/PTC assignments
Review the Interface Control Design (ICD) Documents and recommending necessary changes
Project Profile#2: IOCL – CARE - Project Lead (February 2011- April 2012)
Client Name: Indian Oil Corporation Ltd., New Delhi, India
Project Description:
The vision to leverage the enterprise-wide SAP ERP system for the polymer business at the back end and build an Extended ERP solution (CARE) for customers, channel partners and the customer’s field force. In this solution for IOCL, Ax- 2009, SAP, CRM and MOSS are tightly integrated through BizTalk Server and managing the Channel partner and their inventory, Creating new channel partner, maintaining their accounts and tax details, processing of sales indents, excise calculation and price upload.
Contribution:
Devising the system wide Test Strategy and Test Plans. Formulating and devising the Testing Process. Formulating the daily and monthly reports and metrics.
Reviewing the test cases, test scripts, test execution and defects. Defect Analysis and tracking of defects to closure. Preparing exit report by the end of each testing phase.
Also responsible to work in coordination with the BA team and capture client requirements & prepare comprehensive scope document covering all the requirements and clients expectations.
Also took the responsibility conducting demos to the client on various modules and collecting feedback.
Identifying and developing the reusable modules and templates, which will help in improving the productivity of the team
Project Profile#3: MSIT Licensing and Pricing Operations – Incident Management (January 2009 January-2011)
Client Name: Microsoft Corporation, Hyderabad, India.
Project Description:
Incident management team is responsible majorly to handle all the Major Incidents occurring within all the 24 applications. This team is held responsible to ensure all the KPIs are up to the benchmark and have to showcase all the highlights and lowlights of the project to the management for the further improvement/enhancement of the KPIs which in turn results in the improvement of the deliverables to the client.
Contribution:
Managing Incidents as a active member of Incident Management Team. Analyzing the SQL Reporting Services (CRS) for keeping a track of all the major KPIs. Staffing of the entire team and ensuring maximum shift coverage.
SPOC for all the escalations in the shift and for the client. Continuous follow-up with various support teams for incident resolution. Manage and coordinate activities of the entire ticket.
Ensure that all the formalities have been completed before handing the issue to Problem management. Responsible for sending all Incident notifications.
Actively participate in all calls for effective coordination, incident resolution, and service restoration. Actively participate in all calls for effective coordination, incident resolution, and service restoration.
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution
Project Profile#4: MSIT Licensing and Pricing Operations – Line 2 Analyst (July 2007 – December 2009)
Client Name: Microsoft Corporation, Hyderabad, India.
Project Description:
Licensing and Pricing Operations project is very crucial for Microsoft since it directly affects the revenue of the company. This projects helps the Microsoft customer to purchase new licenses of the software, create order, use their purchased licenses and redeem their software benefits. This projects also keeps the track of all the certifications provided by Microsoft.
Contribution:
Take steps to reduce the Volume of the big hitter’s by educating the World wide call centers in resolving the issue’s at their end without escalating. Conducting Monthly Meetings to discuss the ongoing activates and the new releases. Detection and notification of possible problems
Performs activities to resolve incidents and service requests, or escalates to escalation management. Resolve incidents as allowed by their domain knowledge or security access.
Create KB articles, Update existing KB articles with workarounds and conduct training sections for the team to increase the awareness about the future releases. Regularly interact with the Business about the upcoming Releases and updates in the system
Working on the oldest Requests and educating the team in the weekly KT sessions about the reason for the delay and the steps to avoid the delay. Monitoring the KB requirements for the team. Arranging the Quarter End Business calls with Microsoft Stake Holders and explain the pain points of the team
Ensures that analysts within their immediate sphere of control are correctly prioritizing their work. Taking Proactive steps for increasing the Quality of the Work. Work on the issue’s which got Negative Feedback from the customer, Interact with the customer over phone or arrange live meeting in understanding the reason for the dissatisfaction and try to resolve the issue immediately over phone.
Education
Degree
Specialization
University
Year of passing
Graduation
B.E (Hons.) COMPUTER SCIENCE
RGPV BHOPAL
2007
Awards and Achievements
Been a STAR performer for 2 years.
Appreciated by the Client managers as well as Senior Satyam management for the excellent leadership skills shown.
Received appreciations from railroad experts for setting up end to end environment
Was selected as Key Associate in Mahindra Satyam for 2 years.
Being flexible provided 24 * 7 support for 1 month and was appreciated with the Satyam management.
Was the Second Topper of the ELTP – 744 (ASP.NET) batch during training in Satyam.
State Level Swimming Champion. Participated and won medals in many swimming competitions.
Headed the School as being the Head boy in the school 2002-03.
Skills
HP Quality Center (HPQC 11.0 ALM Edition) - Test Management, Project Management, Manual Testing, Wire shark (Protocol Analyzer), Configuration of Energy Management System (UNIX based), processing of xml based Test scripts, PTC Simulators.
Certifications
ITIL V3 Foundation Certified
Satyam Certified Product Quality Management Systems (PQMS)
Passport & Visa Details
Passport No.
H2913935
Valid Upto: 16 Feb 2019
Visa Type
Country
Valid Upto
H1-B
USA
09/11/2017
Personal Details
Particular
Details
Name
Mr ASEEM KRISHNA GUPTA
Email ID
***********@*****.***
Contact Number – Mobile
Address
5046 S 86th Pkwy, Apt# 10, Omaha, NE-68127
Date of Birth
10/23/1985
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