Sales Software Developer

Professional Summary:

Having * Year’s IT Experience and relevant experience in Salesforce.com, Force.com

Direct interaction with UK/USA based Customers for gathering requirements, providing solution for Business needs and preparing design and development documents.

Excellent team role, self-motivated, quick learner with good communication skills and trouble- shooting capabilities.

Excellent understanding on Agile, Software Configuration Management, & Software Review testing.

Complete understanding of the software application development and project management lifecycle.

Trained on Building trust, being an effective team member, Effective listening, & Managing Effective Business Meetings.

Extensive experience in activities related to SFDC and Good knowledge on configuration, development, data migration in Sales force platform.

Excellent knowledge on creating fields, record types, profiles and roles, page layouts, field level security, workflow, validation rule, formula fields, triggers, and objects.

Strong skills in developing on Visual force page, Apex classes, controllers and data base operations (SOQL and SOSL).

Involved in unit testing and test coverage for triggers and Apex classes.

Technical Expertise:

Sales force CRM :Profiles, Roles, OWD, Apex Classes, Triggers, Visual Force, Pages, Workflows

Sales force CRM Tool :Data Loader,Force.com Builder, Force.com IDE(Eclips3.4)

Programming Language :C, Apex, Basic java

Database :SQL-Server

Performance and scalability optimization, and Exceptional time management

Advanced problem solving skills with Troubleshooting and debugging

Sales and Service cloud Implementation and Proof-of-Concept (POC) development

Certifications

Salesforce Certified Force.com Developer

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Service Cloud Consultant

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Platform Developer I

Salesforce Certified Platform App Builder

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Educational Qualifications:

Completed Graduation [ BSC (H) in computer science ] from Delhi University

Completed Post Graduation [ M-Tech ] from Bits Pilani

Professional Experience:

Currently working with Wipro Technologies, as a Offshore Lead.

Key Projects Handled:

Project #1

Sales Cloud Implementation

Cloud: Sales cloud.

Customer: UK customer

Technologies: Salesforce.com and Force.com.

Role: Offshore Lead and Project Management.

JOB: Development with Client interaction, and Project management including leading/managing team.

Responsibilities:

Prepared proof-of-concept (POC) for would be project overview.

Gathered Requirement from customer and implemented (developed) complex SFDC components.

Prepared for Design Document based on client requirements and provide simple & flexible solution

Created validation rules Workflows and Approval Processes, Page Layouts, Custom components, Triggers, Flows and Plug-in, Batch Apex, Schedule Apex, Apex Test class, Controllers, Standard controllers and extensions etc.

Utilized Apex Data Loader in handling massive amounts of user data.

Created Reports & Dashboards as per business requirement.

Was also responsible for grooming team members - giving training and experience in salesforce sales cloud development and implementation.

Project # 2

Sales Cloud Implementation

Cloud : Sales Cloud

Customer :Australian Customer

Technologies : Salesforce.com and Force.com.

Role : Senior software developer.

JOB : Configuration, Development and Client interaction.

Responsibilities:

Requirement gathering from the client, prepare design and development documents

Developed apex classes, triggers and visual force pages for applying business logic on database events.

Developed application requiring high customization and resolved post release Bugs. (Sales cloud).

Actively involved in Impact Analysis and resolution during the Business Testing phase and was instrumental in fixing a large number of critical expense bugs.

Project # 3:

Service Cloud Implementation

Cloud : Service cloud.

Customer :UK customer

Technologies : Salesforce.com and Force.com.

Role : Software developer

JOB : Development with Client interaction (Agile project)

Responsibilities:

Setting up a Helpdesk implementation to service cloud.

Turning customer emails into cases automatically.

Providing Self Service on the Web with communities.

Integrated Phone Calls and implemented live Chat with customers on the Web.

Storing and Retrieving Knowledge.

Streamlining the look and feel of cases.

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