Data Customer

Bob Rundgren

******@*****.*** https://www.linkedin.com/in/bobrundgren 630-***-****

SUMMARY

Accomplished Data & Research Manager with extensive operations management and data analysis experience. Skilled at developing strong relationships with data sources and collaborating with cross functional teams. Proficient at managing and training data acquisition, data quality, data analysis and customer inquiry teams. Proven track record of driving performance, process and data quality improvements, as well as managing impact of affected change.

CORE COMPETENCIES

Professional: Account Management Coaching Strategic Planning Analysis Customer Success Strategic Partnerships

Business Analyst Data Quality Team Building

Business Development Marketing Strategy Team Leadership Business Reporting Performance Management Training Budgets Sales

Technical: SQL, Salesforce, CRM, HITS, Microsoft Office, Google docs, Excel PROFESSIONAL EXPERIENCE

Sr. Manager of Data Quality & Customer Inquiry, Construction Market Data, Lombard, IL 2008 to 2016 Managed Data Quality & Customer Inquiry teams as well as a team of report writers. Identified trends and opportunities with supporting recommendations to improve data quantity and quality as well as process efficiency. Provided executive management and Enterprise Sales teams daily, weekly and monthly reports summarizing performance against established, customer facing metrics as well as data team performance. Lead the creation of performance program and reporting system used to monitor team performance by HR. Worked with Strategic Account & Customer Representatives to win new business and retain existing customers.

• Member of senior management team.

• Managed the data quality & customer inquiry teams & report writers, consisting of up to 15 employees.

• Identified trends and made recommendations on solutions to improve data quality and quantity as well as process efficiency, resulting in:

o 51% increase in new project acquisition (2009-2015) o 53% increase in plan acquisition (2009-2015)

o 15% increase in value performance

o 49% reduction in cost per project (2009-2015)

• Lead successful migration of the company's operations reports to report center.

• Established customer facing and internal performance metrics with supporting reports.

• Established individual performance scorecard & directed its creation and production.

• Established customer facing state & district scorecard report and directed its creation and production.

• Designed and produced critical data quality reports.

• Managed customer inquiry team.

o Managed the process of taking the customer inquiry, reviewing it, routing it to the appropriate reporter & ensuring the customer is provided a timely/complete response. o Addressed customer, content partners, and content source issues as needed. o Provided daily, weekly and monthly reports to ensure company SLA for customer response times via SalesForce.

o Identified trends and made recommendations to improve data quality through SalesForce reports

• Worked with VP of Data Strategy, product team and company economist to ensure monthly construction starts data was accurate.

Bob Rundgren Page 2

Data Quality Analyst, Construction Market Data, Oak Brook, IL 2006 to 2008 Was lead of team that was established to perform data analysis and perform audits of data team performance to identify trends and opportunities to improve quality, quantity and efficiency.

• Reviewed daily input of data collection teams.

• Perform monthly audits of the data collection team.

• Created, reviewed and provided analysis of daily, weekly and monthly data quality reports.

• Identified trends and develop solutions to improved data quality and data gathering efficiency.

• Created audit standards

Manager of Data & Production Teams, Construction Market Data, Boston MA & Oak Brook, IL 1990 to 2006 Hired, trained, managed and coached data acquisition and print and document processing teams. Established, met and often beat operations budget targets. Directly responsible for branch/region customer success. Established new locations in several new markets.

• Hired, trained & directed teams of construction data reporters in order to obtain/update construction information.

• Oversaw production teams that were responsible for printing & mailing daily/weekly publications as well as a team that scanned bid documents for upload online products.

• Worked with Sales, Customer Support, Marketing, and Reprography on content issues.

• Managed key projects from ideation to delivery, which include project scoping, planning, budgeting, production briefing, campaign reporting and documentation. o Top Branch – Managing Expenses (12 recognitions) o Seminars – Most # of events in educating clients on product knowledge(5 recognitions) o Top producer of cost saving efficiencies

Architectural Reporter, Construction Market Data, Des Plaines, IL 1988 to 1990 Developed and grew relationships with construction industry professionals to acquire new and updating existing construction project information.

• Developed and maintained relationships with architects, public/private owners & general contractors in order to obtain and update construction project information.

• Organized and copy-edited existing projects in the database for data accuracy, formatting, and duplication, and update existing projects with up-to-date information. Hockey Experience

National Hockey League, Chicago Blackhawks 2015 – Present Off-Ice Official

American Hockey League, Chicago Wolves 1994 – Present Supervisor of Off-Ice Officials

VOLUNTEER WORK

• Work with elementary students on reading and math skills

• Assist in food drives for under privileged people

• AEC Cares Project – worked in conjunction with the AIA show in Chicago

• Member of Youth Board

EDUCATION

Western Illinois University, Macomb, Illinois

• Bachelor of Arts: Major in Journalism, Minor in Broadcasting

• Graduated Cum Laude

Triton Community College, River Grove, Illinois

• Associates of Arts: Journalism

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