Dennis O'Connor Jr.

*** *. ******* ***. *** *G

Fleetwood, NY 10552

Phone: 347-***-****

Email: acvayx@r.postjobfree.com

Introduction: This resume is just the beginning in knowing the man behind the paper. I am seeking a position as IT Support Supervisor.

Experience: Monroe College

Bronx, New York

IT Specialist 1/13 to Present

Administrator to Altiris Deployment Solution across 11 domain servers.

Administrator to System Center Configuration Manager.

Maintain all Windows updates across 11 domain servers.

Administrator to MOM 2005 & MS. Forefront Client Security.

Maintain & deploy company wide application updates.

Mentor and train interns on a semester rotation.

Maintain internal inventory.

Imaging computers and setting up IT equipment for new hires, which includes desktops, laptops, phones, and peripherals.

Troubleshoot hardware and software problem with Windows based PC's either on-site at customer's location or remotely from office using System Center Configuration Manager 2012.

Troubleshooting local and VPN connectivity.

Create MSI packages and VBScripts.

Richard Fleischman Associates

Purchase, New York

Client Site Administrator 11/11 to 3/12

Interfacing with high profile financial industry clients on a day to day basis and exhibiting the highest levels of communication and presentation, CSAs are responsible for implementing and maintaining all aspects of our client’s technology at multiple clients. This includes:

oMicrosoft Windows Server 2003/2008, Active Directory and Exchange 2003/2007/2010

oMicrosoft Office 2003/2007/2010, Mac OS X.

oFinancial Applications, QuickBooks, Bloomberg, FactSet, Thomson Reuters.

oMicrosoft SQL Server 2000 & 2005

oBlackberry Enterprise Server 5.0 and handhelds

oTroubleshoot and repair: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls

oEmail and Spam troubleshooting

oBuilding Servers and Workstations.

Quorum Federal Credit Union

Purchase, New York

Network Support Engineer 11/07 to 8/11

Worked in NOC environment to virtualize 119 physical Windows 2003 & 2008 servers to virtual using VMware.

Worked to complete an internal intranet upgrade and overhaul.

Completed cost savings project to save department money on a yearly basis. Done through contract evaluations, vendor negotiations and systems cutbacks.

Administered all kiosks from storage to deployments and maintained complete upkeep with external vendor.

Administered all Blackberries via Blackberry Server as well as all mobile devices from Palm to Androids and IPhones/IPads through Active Syncing.

Created several policies and procedures to meet Audit requirements and created SLA standards.

Monitored network and performance diagnostics in response to loss of service.

Strong Active Directory background.

Interacted with Client Support on all levels.

Represented the organization in matters relating to vendors for support of services (i.e. Telephone, Network Connectivity, Software, and Hardware).

Supported remote location technology (Hardware, Software, and Network).Remote Technologies includes Citrix, VNC, Terminal Services, Logmein, and VPN.

Configured, installed, tested and maintained systems related hardware and software. Hardware includes desktop, laptops, tablets, smartphones and both physical and virtual servers.

IBM / CCI

East Fishkill, New York

Senior Support Agent – Contractor 07/06 to 10/07

Band Level 4 Support for Starwood Hotels.

Supported over 55,000 users in Active Directory across multiple Organizational Units.

Second level support on Exchange issues.

Supported Level 1 thru 3 for 3 domains and 8 servers on BlackBerry Exchange Sever (2,000+ users).

Supported Level 1 on for hotels application issue true Citrix and Remote Desktop.

Polymedco Inc.

Cortlandt Manor, New York

Bio Medical Technician Associate 10/05 to 07/06

Troubleshoot and repaired proprietary lab equipment (Sedimat, Spot Chem, Nyco Card).

Troubleshoot, repaired and upgraded computers to meet needs of equipment.

Assisted in rebuilding processes to streamline functions.

RescueCom

Queens, New York

Computer Technician 10/04 to 08/05

Setup and repair of all home computers.

Supported Windows 95, 98, ME, 2000, XP, 2000 Server, 2000 Advanced Server.

Installed and maintained networks (WINDOWS and UNIX based) for commercial clients.

Trained clients on new hardware, software and new operating systems.

Performed hardware and software upgrades for clients.

.

Operating Systems: Windows 95 thru 07, Windows 2000 to 2008 Server, Apple OS-X, Apple Leopard, Windows Small Business Server 2003 & 2008,

Software Skills: Altiris Deployment Solution, Microsoft SCCM 2012, BES Management, Active Directory, Exchange 5.5 - 2012, VMware, Passageways, Remote Web Workplace, LogMeIn, Remote Desktop, Server Management, Terminal Services, MS Office Suites 98 thru 2013, Netvault, Avaya Admin, BMC Service Desk Express, Bloomberg, FactSet, Thomson One, PPM, Lotus Notes, Blackberries, Droids, IPhones, Citrix, Tivoli Service Desk, Quick Books, Norton Ghost, TCP/IP, WINS, DNS, VNC, Hyperion System 9, ADP, Lawson, Ceridian, CICS, ADP Reportsmith, and PeopleSoft.

Education: The Chubb Institute, New York, New York 03/04 – 08/05

Network Systems Technology – Graduated with Honors.

Queensborough College, Queens, New York 09/92 – 05/94

Monroe College, Bronx NY 9/14 – Current

IT Certifications: A+, Network+

References: Furnished upon request.

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