Customer Service Manager

Joy Griffin

[**** S. **nd Avenue] [Bellwood, IL *0104] [773-***-****] [**********@***.***]

Summary

Accomplished and energetic supervisor with a solid history of achievement in Logistics, shipping and receiving. Motivated leader with strong organizational and prioritization abilities. Passionate and motivated, with a drive for excellence.

Experience

[Logistics Supervisor] [ACL Laboratories] [Nov 2007 – Dec 2015]

Supervised the work of logistics specialists, couriers and dispatchers

Problem resolution concerning transportation, logistic systems and client issues

Analyzed the financial impact of proposed logistics changes – ie: routing and contract courier services

Created policies and procedures for logistics department

Responsible for the training of courier personnel in SOP's and safety

Enforced disciplinary actions

Accountable for performance management of 35 direct reports

Maintained/Purchased a 42 vehicle fleet

Managed payroll

[Logistics Supervisor] [Quest Diagnostics] [Aug 2005 – Jun 2007]

Supervised a staff of 19 couriers and 5 dispatchers

Responsible for management actions: payroll - scheduling - disciplinary actions - interview - hiring/firing/training of all direct reports - performance management

Conducted recurring training of: safety – compliance – hazardous waste – HIPAA

Provided exceptional customer service for clients

[Transportation Supervisor] [Flying Food Inc.] [Jan 2003 – Aug 2005]

Supervised a staff of 60 airline drivers, 20 HMR driver and set-up crew of 25

Managed the set-up of daily flights and routing of delivery trucks

Ensured all flights are catered in a timely manner

Effectively utilized staff to minimize overtime

[2nd Shift Shipping/Receiving Manager] [Vienna Beef Ltd.] [Jul 1996 – Oct 2002]

Supervised a staff of 25 unionized employees

Responsible for management actions: employee schedules - interviewed/hired/trained warehouse personnel

Trained all employees in HACCP and GMP procedures

Routed/managed 18 truck delivery fleet

Managed the servicing of corporate owned retailers as well as a variety of distributors

[3rd Shift Shipping Manager ] [Vienna Beef Ltd.] [Apr 1994 – Jul 1996]

Supervised staff of 32 employees

Supervised the loading of an 18 truck delivery fleet

Managed shipping/receiving operations in two separate warehouses

Performed all GMP procedures

Education

[American Paralegal Institute], [Chicago, IL], [Certificate]

Dates Attended: 1986 – Jan 1988

Paralegal Studies

[Taylor Business Institute], [Chicago, IL], [Certificate]

Dates Attended: 1980 - 1981

Secretarial Studies

References

Available upon request

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