Customer Service Manager

Erika Johanna Lind

*** ********** ** *********, ** V3J 5G3 604-***-**** *@*****.**

Education

Devry University Graduated 2015 Chicago, IL

B.S. Network & Communications Management

Experience

’15- present John Marshall Law School Chicago, IL

Help Desk Manager

Supervise Help Desk staff, monitor progress/train new hires, conduct interviews

Configure and Maintain Alloy Software (ticketing system) both server and client side

Audit computers on network and monitor installed software

Oversee technical support and computer management for the organization

Manage projects and delegate tasks to Help Desk staff

Manage Deep Freeze cloud software for organization, monitor systems and troubleshoot problems with Faronics support as needed

Report employee performance to superiors and conduct meetings as needed

Perform employee evaluations and monitor performance and customer service

’14- ’15 John Marshall Law School Chicago, IL

Help Desk Analyst (lead)

Provide desktop support in both Windows and Mac OS platforms

Configure Shoretel VOIP phone system for both user and backend

Manage computers using Deep Freeze Cloud software, do software updates and troubleshoot when needed

Set up and maintain a Super Anti Spyware server and deployed cloud agents with Group Policy

Use Active Directory to manage user accounts, user permissions on network folders

Experienced installing and troubleshooting issues with Examsoft (softest)

’12-‘14 Apartment Locators Chicago, IL

Admin

Executive Assistant to owner, licensing, managed merchant accounts

Manage office / Tech support to employees, Maintain computers/networks

Handle and process apartment rental applications

Manage rental database

Contact landlords to get new listings

Train and manage new employees

’09-’11 City Connections Realty, Inc. New York, NY

Listings Manager

Managed real estate listings database, obtaining listings from landlords, overseeing/managing the listings department staff

Created weekly performance reports, inputted new listings to database,

Misc. office support, reception, handled incoming call volume from prospective clients and outside agents

Skill set

Custom PC building, custom water cooling loops, water blocks, custom builds

TCP/IP, DNS, DHCP, Samba, WAMP server

Experience with Windows Server, Domain Controllers, Active Directory

Alloy Software – both server and client side

Familiarity with unix command-line functions, package compiling, RAID mgmt

Certified CrestronDigital Media Designer 4K

Trained in Cisco CCNA curriculum

Proficient in MS Office, Project, Visio. Symantic Ghost

Knowledgeable in installing Car audio systems, aftermarket head units, pac modules, wiring, etc

Certifications

Crestron RL

Crestron Digital Media Designer 4K

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