Management Project Manager

Summary:

Accomplished hands on senior leader of IT systems and projects offering more than seventeen years’ progressive experience practiced in successful development and management of business critical information systems, telecommunications and networks in various industries.

SKILLS:

Hardware Servers/Desktop/Notebooks, SAN Technologies, Routers/Switches, Telecom Systems - (Nortel, Avaya, Lync, NEC), Firewall/Security – (Cisco ASA, Fortinet Fortigate, ISA/Forefront, Palo Alto)

Technologies Windows Server 2003 - 2012, Azure, Active Directory, SQL Server, Exchange Server/O365, XenApp/Desktop, Windows OS, Linux, AirWatch, Lync/Skype for Business, Windows Mobile, MAC, MPLS, VPN, Unified Communications, SIP Trunking, VOIP,

Applications Office 2K3 - 365, Sharepoint, Siebel, Landesk, Kase, Jira, Telnet, putty, Symantec Endpoint Enterprise, Symantec Backup Exec, Veam, Commvault, VMWare Vsphere, ESXi, HyperV, Biztalk 2009/2010 EDI, vb.net, T-SQL, C#, Crystal Reports/Business Objects, MS Project, Ace Project, Wrike

ERP/CRM Systems Abell Custom ERP, Visual Manufacturing, Made2Manage, BPCS, PKMS (WMS), MXP, GoldCare, Microsoft Dynamics AX

Cloud Services Office 365, PLM, Workday (HRIS), Contract Logix, IAAS, SAAS, CAAS,

Experience:

Position: Senior Project Manager (Contract) Company: Canada Goose Inc. June/2015 –Current

Apparel & Fashion Private, $300 revenues Global Locations including Canada, US, Europe 800 total employees 6 IT Staff (contract/temp based on project implementations)

Accountable for overall delivery of enterprise IT Infrastructure projects, with the high level of quality for the project sponsors, on time, within budget and scope

Plan, prepare and maintain WBS, Pert, Gant project schedules to meet Canada Goose Corporate standards

Identify critical path, determine and integrate milestones, control points, imposed dates and go/no-go decision points into the schedule

Manage scope, schedule, cost priorities as well as issue and risk mitigation with stakeholder groups

Managed implementation of security program including, Multi Factor Authentication (MFA), security awareness training and monitoring, social engineering testing (vishing and phishing), firewall heath checks and monitoring managed services.

Accountable for managing projects to implement Office 365 and Skype for Business online complete with Cloud PBX and PSTN Conferencing integration.

Project Manager for multiple SAAS (cloud) implementations including Contract Logix, Workday, PLM utilizing enterprise single sign on and Identity management.

Project Manager responsible for new retail store build out and setup

Responsible for datacenter migration as well as office moves both locally and overseas.

Position: IT Management Consultant (Contract) Company: Vha Home HealthCare Nov/2014 – June 2015

Healthcare Service industry not-for-profit, $100M revenues 11 locations across Ontario 2000 total employees 6 IT Staff (direct/indirect, including contract/temp) $2M IT budget you managed (totals - cap/op)

Responsible for management of infrastructure support for the overall day-to-day IT operations.

Identified operational improvement opportunities by monitoring and measuring the department's performance and overseeing quality improvement initiatives.

Responsible for IT/IS capital/operating budget reducing operating cost in areas such as copying, facilities and networking by 20% annually.

Provided leadership to staff on performance planning and assessment, career management while focusing on coaching, mentoring and on-going performance

Responsible for the full procurement lifecycle and ongoing oversight of Managed Services agreement, including RFP evaluation, contract development and negotiation.

Responsible for implementation of security program including security awareness training tied HR learning management system (LMS), firewall and server heath checks and hardening as well as SIEM collector for real-time analysis and alerting.

Managed implementation of Exchange high availability and site resiliency in a virtual environment.

Successfully delivered multiple CRM production releases on schedule and on budget, meeting all in-scope business requirements

Led business analysis efforts to evaluate new business Client Relationship Management (CRM) system that supports management of patient intake and records management needs.

Responsible for collaborating with, educating, and influencing business and technical decision makers as well as partners to adopt offerings including cloud, managed services, and Microsoft solutions as needed per each unique engagement

Position: Global IT Manager Company: Umbra Ltd. Dec/2013 – Oct/2014

Design/Manufacture/Distribution privately owned, $200M revenues Global Locations including Canada, US, South America, China and Europe 500 total employees 8 IT Staff (direct/indirect, including contract/temp) $6M IT budget you managed (totals - cap/op)

Provide vision and direction in the area of IT operations for global team including third party consultants/contractors.

Coach and mentor team leads and team members, provided guidance in the resolution of critical issues that may affect established service levels or service expectations.

Accountable for the development of the IT budgeting cutting operational cost 20% annually

Manage and prioritize global infrastructure operations and service delivery, while providing direction, feedback & strategy efficiency improvements within technology solutions.

Compile, establish and advocate operational policies, procedures and best practices including those for architecture, security, disaster recovery, standards, and service provision.

Responsible for defining the technology roadmap including requirements gathering, beta program review, and customer engagement sessions with a global user base

Led Change Advisory Committee ensuring assessment, prioritization and approval of changes from both a business and a technical impact.

Management of all telecom and infrastructure production issues and support activities including maintenance of the voice network.

Responsible for the full procurement lifecycle and ongoing oversight of a multi-million dollars Managed

Services agreements, including RFP evaluation and contract negotiations.

Evaluate, establish, and monitor the performance and compliance to SLA of third-parties service providers and contracts.

Led planned/unplanned complex projects that involve numerous stakeholders and multiple lines of business aligned with corporate goals and objectives.

Position: Senior IT Manager Company: Renin Corp Oct/2011 – Dec/2013

Manufacturing Building Materials privately owned $300M revenues 5 Global Locations including Canada, US, China and Europe 400 total employees Managed 8 staff including direct/indirect, including contract/temp) $3M IT budget you managed (totals - cap/op)

Oversaw the project life cycle from planning to implementation, including budget, scope, risk, schedule, resources and communication (over 12 staff incl. contract and full-time)

Hire and manage personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.

Ensure all developments and system integrations follow best practices from a design, usability, architecture, monitoring, and security perspective and that relevant members in infrastructure are engaged on the project.

Led the development and architecture of EDI systems to ensure consistent flow of orders, advance ship notices and subsequent invoices.

Developed online order management system to help the company increase sales and global footprint through web initiatives.

Accountable for IT budget, cutting annual operating expenses 15% year over year as well as optimizing and minimizing capital expenditures.

Successfully managed numerous major projects in short period of time under tremendous constraints until completion and within budget.

Led the development and elimination of obsolete reports and enhancing current reports with the use of Middleware & Reporting tools such as Crystal reports (Business Objects) and SQL BI.

Management of mobile fleet including contracts negotiations and development of mobile and web apps for mobile automation.

Implementation IT Help Desk system, Unified Communication (Lync), System Monitoring, Change Management and Asset Management.

Position: IT Manager Company: Abell Pest Control Inc. May/2004 – Oct/2011

Pest Control Service industry privately owned, $80M revenues 18 Locations across Canada and US including Detroit, Florida, California 350 total employees 15 IT Staff (direct/indirect, including contract/temp) $3M IT budget you managed (totals - cap/op)

Responsible for establishing and overseeing best practices and standard approaches for program and

project management, including reporting, change management and client engagement

Managed a 12-member product development and operations team including software and infrastructure engineers, project managers, QA, interactive designers and business analysts holding overall accountability for design specification review, development scheduling, bug fix prioritization, and operations planning

Recognized as a leader for knowledge sharing and mentoring of colleagues and employees to help strengthen interdepartmental collaboration

Managed $5Million Enterprise Web Portal project and IT infrastructure supporting a national information service to customers.

Managed design and development of LMS tied to employee continued improvement program and ERP

Held overall responsibility for the strategic direction, development, product roadmap and provincial rollout of a Client Relationship Management (CRM)

Implementation of custom Document Management System to allow linked documents to customers through ERP System.

Led Project Software development of custom ERP as well as Infrastructure implementation and upgrades ensuring stakeholder requirements were on time and within budget.

Manage mobile fleet including contracts, development (mobile and web) as well as mobile automation/innovation for business process improvements and efficiency.

Reduced infrastructure TCO 15% annually by leveraging hardware/software vendor incentives and introducing hardware/software leasing programs.

Developed disaster recovery best practices and methodology ensuring rapid data recovery in the event of catastrophic hardware failures.

Position: Network Administrator Company: Sita Aerospace April/2002 – April/2004

Air transport communications and information technology Private, $18BN Revenue 200 locations including Americas, Asia-Pacific, Europe, Middle-East, India and Africa 4500 total employees

Install and configure switches, routers, firewalls including the ongoing maintenance of operating system/application patches, service packs and release upgrades

Install and configure Microsoft Windows servers, SQL server including the ongoing maintenance of operating system/application patches, service packs and release upgrades

Install and configure server environment including the ongoing maintenance of operating system/application patches, service packs and release upgrades

Document configurations and perform change management

Participate in Network design, configuration and monitoring

Participate in capacity testing and planning functions for systems and network

Configure, install and maintain telecommunication systems as required

Configure, install and maintain Internet services, Exchange. SQL and Web servers, personal computers, system software applications and printers

Assist with the development and implements policies and procedures for systems operations and development

Liaise with vendors for procurement of equipment and supplies

Maintain system integrity, including virus protection, firewall, spam

Administer and manage systems backup

Provides end user technical support by diagnosing and resolving end user problems in a professional manner

Responsible for maintaining software licenses as well as Server/Desktop and peripheral inventory

Assist and Provide help desk support services as required

Utilize ticketing system for incident support and inventory tracking

Education/Certifications/Professional Development:

Information Systems, DeVry Institute of Technology

A+ Certification, DCA Dynamic Computer Association

MCSE Microsoft Certified System Engineer, DCA Dynamic Computer Association

CCNA Cisco Certified Network Associate, CNTLC

ITIL, CNTLC

Peak Performance Management Training, Peak Performance Systems Ltd.

Project Management, PMLG Atlanta

Fundamentals of Finance, McMaster DeGroote School of Business

COBIT 5 – Governance and Management of Enterprise IT, CTC TrainCanada

Non Profit Work:

Board of Directors Multiple Sclerosis Society of Canada Walk - November 2013 - current

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