Customer Service Project

TOMMY J. HART

• *** Turn Pike Drive Folsom, CA **630 • 916-***-**** • ****.*****@*****.*** •

WORK EXPERIENCE

Intel Corporation, Sept 2013 – Present

Graphics HW Engineer in the Graphics Media Architecture Lab. Responsibilities include; configure various platforms for optimal media performance; design tests for post-si embedded graphics, measuring performance, quality and power; debug issues and work across team barriers to address problems as needed; analyze and deliver data to multiple team task force to improve current and future marketed products; as well as address specific customer design/perf requests.

Intel Corporation, May 2012 – Oct 2012

Applications Engineering Intern for Intel’s Hybrid Cloud Group. Built various server configurations and tested the HP ProLiant G8 server platform and documented the process, including cost vs. performance analysis on HW components and VM OS and SW application compatibility testing and then presented my work to management and co-workers. I also worked in Quality Assurance testing for new SW releases on various server platforms.

EDUCATION

Bachelor of Science, Electrical and Electronics Engineering, Dec 2012 California State University, Sacramento, CA – GPA 3.3 Associates in General Education, May 2006

Folsom Lake Community College, Folsom, CA

Related Coursework

Logic & HW Design Electronics I & II Analog Integrated Circuits CMOS and VLSI Digital Control Systems Modern Communication Systems Physical Electronics Signals and Systems Introduction to UNIX/Linux Projects

Integrated Circuits Project: Designed and simulated a CMOS digital control circuit in logic gate form, using only 2-input NAND gates for a vending machine and then created the transistor level layout with approximately 1300 transistors in a 0.5 micron process, using L-Edit software tool. Built several logic blocks including, comparator, adder, subtractor, multiplexers, and transmission gates to monitor input and output values. Simulated logic gate design and transistor level design on PSPICE to ensure proper functionality. Microcontroller Project: Programmed an Arduino microcontroller to control a fan with digital display and temperature readings with user adjustable settings programmed in C, using a potentiometer, DC motor, 7 segment display, and temperature sensor. Programmed an ADC to use the potentiometer as a control knob for temperature settings when fan would turn on and show on the 7-segment display. Microcontroller Project: Designed and built a device to monitor and record physical activity controlled by the Arduino uc using heart rate, GPS, and accelerometers, then stored data on microSD card and displayed on LCD screen. Made the device wearable and portable to track various physical activities and record it for later analysis. LabView was used to graph records and facilitate analysis. Microcontroller Project: Automated an RC tank using ultrasonic ping sensors and a microcontroller. Three ping sensors detected objects/walls and sent data to the controller that then redirected the movement of the tank’s tracks to avoid the obstacles.

Hardware description languages and logic synthesis: I have designed adders, multipliers, counters, multiplexers, and other logical units using Verilog and VHDL tools. I designed a multi-component project for a control circuit as well as a game to simulate dice rolling and output to LCD screen KNOWLDGE & SKILLS

Programming Languages: C, C++, Perl, Python, Verilog, VHDL Other Computer Skills: PSPICE, Multisim, L-edit, Matlab, Word, Excel, Power Point Language Skills: Portuguese, Spanish

Communication:

Comfortable speaking in meetings and communicating complex information in an easily understandable form to groups and individuals and address problems thoroughly, developed by; LDS Church mission in Africa for two years, addressing groups and individuals. Restaurant and country club service, assisting in various needs of patrons and colleagues. Customer Service:

Skilled at listening carefully to customer needs and complaints. Able to identify, trouble shoot and resolve problems to customer’s satisfaction.

Able to project a solid professional image. Able to represent an organization effectively in a positive light. Leadership:

Leader of four man team in the design of physical activity monitor project. Leader of Cub Scout Den for over four years.

District leader of 6-8 other volunteers overseeing work progress and reports during mission service. Supervised large scale events at private country club, delegating responsibilities/tasks to several others.

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