Customer Service Management

Rosa Idalia Pagán

787-***-**** ****.*****@*****.***

Qualifications

Dynamically motivated professional with over 15 years of administrative and office management experience in a corporate setting

Impeccable knowledge of customer/vendor relations and needs assessment, strategic planning, account management, and corporate office policies and procedures

Highly skilled in creating supportive business solutions, developing high-levels of cost savings, and administering maintenance of pertinent records, performance reports, and other correspondence

Proven ability to effectively handle multi-task levels of administrative responsibility with minimal direction from superiors while managing all office equipment

Solid communication, interpersonal, time management, analytical, organizational, and leadership skills

Quick learner with an ability to easily grasp new ideas, concepts, methods and technologies with proficiency in MS Office Suite, QuickBooks, Share Point and Project Management Professional

Extremely energetic, dependable, and self-motivated with a high degree of collaborative work integration

Bilingual, English and Spanish

Professional Experience

Trainer - Services Integrated Inc. (Temporary Assignment), San Juan, PR 09/2015 – 02/2016

Provided professional development workshops to schools in Puerto Rico . Customer service and sales the workshop.

Project Administrative Coordinator - Vernet Inc., Caguas, PR 09/2014 - 07/2015

Conducted surveys and studies to include analysis of reports and findings on solutions, methods and procedures.

Prepared manuals and other publications on improved procedures, methods and systems.

Supervised and participated of activities involving personnel management. Executive Assistant - Alosan Distributors, San Juan, PR 07/2010 – 05/2014

Provided a full range of administrative support to the President.

Performed on-site recruiting and provided personnel support including onboarding, orientation, administration vacations and benefits and the maintenance and audit of personnel files.

Dynamic customer and hospitality services, impeccable knowledge of customer relations.

Costumer service direct contact

Professor - MBTI (Part-Time) – Caguas, PR 09/2009– 06//2010 Education

BBA

University of Phoenix October 2006

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