Manager Customer Service

James M. Bench

**** ******* ***. **

#**

Albuquerque, NM 87108

Phone: 505-***-****

************@*****.***

Employment History

Medical Services Assistant

**/**** - **/**** *******'s Administration 1501 San Pedro Dr, SE, Albuquerque, NM

Call center, Customer Service, scheduling of appointments, referrals Assistant Manager

03/2015 - 08/2015 Village West Liquor 8555 W. Belleview Ave., Littleton, CO

- Sales

- Inventory

- Customer relations

- Audit of all daily transactions

- Ordering

- POS

Chef 3

07/2014 - 02/2015 Sodexo, Inc. 4000 Quincy Ave., Englewood, CO

- Prep/salad bar/grill/main line/delicatessen

- Banquets

- Outside event catering

- Sanitation

- Inventory

General Manager (GM)

02/2011 - 05/2014 Nob Hill Complete Auto & AC 4505 Lomas Blvd. NE, Albuquerque, NM

- Supervised two (2) auto service centers

- Service advisor

- POS

- Parts ordering

- Sales

- Audit of daily transactions

Desk Manager

04/2008 - 02/2011 Choice Hotels 13141 Central Ave. NE, Albuquerque, NM

- Front desk manager of 150 unit hotel

- Reservations

- Acting manager in absence of owner

- POS

- Audit of daily transactions

Senior Sales Associate

08/2005 - 04/2008 T-Mobile 13170 Central Ave. SE # A1, Albuquerque, NM

- Sales of cellular phones, service and accessories

- Customer service

- Acting manager in absence of store manager

- POS

- Inventory.

Assistant Manager Retail

07/2002 - 08/2005 Heckman Auto Sales 111 Route 22 East, Delmont, PA

- Sales of pre-owned vehicles, service and accessories

- Customer service

- Finance

- Inventory

- Purchasing of vehicles at wholesale auctions/appraisals. Counselor, Administrator

12/1993 - 07/2002 Pennsylvania Department of

Corrections

1920 Technology Parkway,

Mechanicsburg, PA

- Management of housing unit consisting of 300 inmates

- Supervision of 200 staff

- Extensive report writing, correspondence

- Maintenance of inmate files

- Assessing inmates for a variety of clearances/privileges

- Served as Administrative Assistant to the Deputy Secretary of the Department of Corrections Case Manager

03/1993 - 12/1993 Counseling and Care Svcs. 11150 Center Highway, Irwin, PA

- Case manager in a specialized foster care program

- Caseload of 35 clients

- Maintenance of 250 case files to remain in compliance with Department of Public Welfare regulations

- Court testimony

- Regular foster home visitation

- Extensive report writing.

Petty Officer 3rd class

11/1990 - 03/1993 United States Navy Philadelphia, PA

- Served two tours of duty during Operation Desert Storm while permanently based in the Middle East

- Supervision of subordinate staff

- Culinary Specialist

- Supervised receptions for Commander, Middle East Forces

- Sanitation, Inventory, food preparation

Counselor Supervisor

01/1988 - 10/1990 Adelphoi Village, Inc. 355 Main St., Latrobe, PA

- Served as Counselor Supervisor in both a secure unit for adolescent sex offenders and later within a secure unit for adolescent females who were victims of abuse

- Extensive report writing

- Facilitation of groups

- Court appearances

- Maintenance of case files.

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

1992 Culinary Institute of

America

Hyde Park,

NY

Vocational School

Certificate

Culinary

1988 Indiana University of

Pennsylvania

Indiana, PA Bachelor's Degree Communications

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