Customer Service Administrative Assistant

EJIRO OJARUEGA

***-* ***** ****. *******, Ontario M9B 6B5

Tel: 647-***-**** ********@*****.***

SUMMARY OF SKILLS

Over 5 years of administrative and customer service experience providing high quality service

Excellent knowledge of various applications, including Microsoft Word, Excel, Netscape Communicator and Internet Applications

Efficient and effective oral and written communications skills

Ability to manage and accomplish tasks with competing importance and dead lines

Professional ability to interact effectively with people exercising tact, good judgment and diplomacy

Responsible for supervising a team by providing them with first hand management information.

WORK EXPERIENCE

Site Supervisor/Concierge 2012- Present

Intelligarde International Toronto

Displaying excellent customer services skills through answering phone and transfer calls

Detecting, resolving and reporting any security breaches

Making sure all security personnel have a full understanding of their duties

Assigning tasks and duties to an entire team

Ensuring a site is a safe and pleasant environment for our customers at all times

Liaise with Dispatch, EMS and management during coded incidents and other emergencies

Monitor CCT and alarm systems and make necessary announcement using PA system

Expertly generate and submit daily report .

Administrative Assistant 2011 - 2012

Main Brain International, Mississauga, Ontario

Enhanced rapport with clients and projected a professional image at all times

Scheduled clients’ appointments and followed up on enquiries

Researched and resolved discrepancies/outstanding items on a timely basis

Provided general office assistance, which included typing and sending out mails

Maintained accurate customer information on internal system

Administration Officer 2011

Gaysan Services Limited.

Scheduled, arranged and manage meetings, events and appointments

Responded to shipping inquiries from purchasing / Marketing department

Maintained day to day administrative and personnel services such as updating data base and preparing bank deposit reports

EDUCATION & TRAINING

Post Graduate Diploma in Business Management Humber College, Canada (2012)

(B.Sc. )Library and Information Science Delta State University. (2007)

References Available Upon Request.

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